Program Manager - Autism Diagnostic Clinic

phmc.org; Philadelphia (Philadelphia County); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading organization in public health is seeking a Program Manager for their Autism Diagnostic Clinic Program. This role includes clinical oversight, parent coaching, and collaboration with healthcare professionals, making a significant impact on families awaiting autism evaluations. The successful candidate will have a Master's degree in human services and relevant experience, ensuring the program operates effectively and compassionately.

Qualifications

• Master’s degree from an accredited program required.
• 1 year of relevant experience required, preferably in a healthcare office.

Responsibilities

• Oversee the Autism Diagnostic Clinic Program and supervise project coordinator.
• Provide parent coaching and resources for families awaiting evaluations.
• Act as the clinical point of contact and maintain compliance with policies.

Skills

Organizational skills

Verbal communication

Written communication

Confidentiality management

Customer service skills

Knowledge of ASD

Knowledge of trauma-informed care

Education

Master’s degree in human services

Job description

PHMC is proud to be a leader in public health. PHMC requires all employees to be fully vaccinated for COVID-19 before the first day of employment. We will offer the vaccination at no cost via our Health Centers.

SUBSIDIARY: The Center for Autism (CFA)

PROGRAM: Autism Diagnostic Clinic Program (ADCP)

JOB OVERVIEW:

The Program Manager (PM) for the Autism Diagnostic Clinic Program (ADCP) is a grant-funded position and is expected to operate for a three-year period, with the option to continue if grant funding is extended. The Program Manager is responsible for clinical oversight of the program as well as supervising and working alongside the ADCP Project Coordinator to ensure that the program runs smoothly. The Program Manager is also responsible for parent coaching sessions while families await their evaluation and services prior to and after their evaluation. This position reports to The Center for Autism’s Clinical Director.

RESPONSIBILITIES:

• Serve as the primary clinical point of contact for the ADCP.
• Work in collaboration with evaluating psychologists.
• Provide parent coaching sessions using therapy principles while families await their evaluation, allowing the family to begin working with the child therapeutically and develop a peer support system for the caregivers.
• Provide coaching sessions post-evaluation while families await services, allowing the family to continue working with the child therapeutically for a minimum of 6 weekly sessions following their assessment.
• Provide clients and their families with education on autism spectrum disorder (ASD), connection to social supports, and referrals to appropriate healthcare professionals.
• Connect clients and their families with resources in their local communities.
• Supervise, and work in conjunction with, the ADCP Project Coordinator to provide internal documentation of progress; disseminate information within the program and to families; connect and maintain relationships with outside agencies; establish and maintain relationships with external stakeholders and service providers; and identify and modify (as needed) referral/resource guides, researching services in ADCP-serviced areas.
• Serve as ADCP’s primary liaison between parents/caregivers, support agencies, early intervention, and hospital systems.
• Administer and accept feedback from families via satisfaction surveys.
• Ensure compliance with internal policies and procedural guidelines.
• Perform other duties as assigned.

SKILLS:

• Strong organizational skills and detail orientation
• Ability to work independently and in a team setting
• Excellent verbal and written communication skills
• Ability to manage confidential information
• Ability to prioritize tasks and manage competing priorities
• Experience in managing multiple administrative tasks at once
• Strong customer service skills and ability to provide supportive care
• Proper phone and “on-screen” etiquette
• Knowledge of trauma-informed care
• Knowledge of evidence-based parent coaching methods for ASD
• Knowledge of medical and diagnostic terminology

QUALIFICATIONS:

Education

Master’s degree required from an accredited program in an area of human services, such as social work, psychology, counseling, marriage and family therapy, etc.

Experience

1 year of relevant experience required, preferably in a healthcare office setting

Other

Licensed clinicians preferred

SALARY GRADE: 19

PHMC is an Equal Opportunity and E-Verify Employer.

Qualifications Education

Required

Masters

Behaviors

Preferred

Dedicated : Devoted to a task or purpose with loyalty or integrity

Thought Provoking : Capable of making others think deeply on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.