Program Manager - Authorized Service Provider (ASP)

Fluke Health Solutions; United States; On-site; USD 120,000 - 170,000; Full time

Job summary

Fluke Health Solutions is seeking an ASP Program Manager to own the day-to-day health and growth of the global Authorized Service Providers network. You will govern performance, onboarding, royalties, and market prioritization, ensuring reliable, compliant, and financially sound service delivery.

The role blends program and partner relationship management with data-driven decision making, measured by network revenue growth, SLA compliance, and royalty integrity across regions.

Qualifications

• Bachelor's degree or equivalent professional experience in a related field.
• 3–5+ years in channel/partner management, service operations, or program management in medical device or tech equipment industries.
• Experience managing partner performance against SLAs, KPIs, or scorecards.
• Strong financial/analytical skills with revenue models and royalty structures.
• Excellent relationship management and cross-cultural communication skills.
• Proficiency with Excel; CRM experience is a plus.

Responsibilities

• Own ASP performance assessment cadence (quarterly, annual, and trigger-based).
• Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling.
• Score and qualify new ASP candidates against the standard scorecard and audit checklist.
• Manage royalty structure selection and reconciliation across the ASP portfolio.
• Own product tier authorization decisions and reassess quarterly.
• Monitor SLA/turnaround-time performance and loaner pool health.
• Maintain ASP KPI dashboard for service volume, revenue vs. plan, CSAT, and certification status.
• Lead process-improvement initiatives affecting the ASP network.
• Serve as the primary relationship owner for escalated ASP or end-customer issues.

Skills

Channel/partner management

Program management

Service operations

Financial analysis

Relationship management

Excel

Education

Bachelor's degree in Business, Engineering, Life Sciences, or related field

Equivalent professional experience

Tools

CRM platforms

Excel

Job description

• Authorized Service Provider (ASP) Program

Job Description: ASP Program Manager

Fluke Health Solutions

• Fluke Biomedical Division
• Authorized Service Provider (ASP) Program

Reports to: Global Service Sales Leader

• Department: Global Service Sales

Job Summary

The ASP Program Manager owns the day-to-day health, growth, and performance governance of Fluke Health Solutions' global network of Authorized Service Providers (ASPs) — the third-party partners who deliver calibration, repair, and preventive maintenance service on Fluke Biomedical equipment outside of Fluke's direct service footprint.

This role is responsible for the full partner lifecycle: identifying and prioritizing new markets, qualifying and onboarding new ASPs, managing royalty and product-tier authorization structures, and running the ongoing quarterly/annual performance cadence that keeps the existing network reliable, compliant, and financially sound. The role blends program management, partner relationship management, and data-driven decision-making, and is measured on ASP network revenue growth, service quality/SLA compliance, and royalty revenue integrity.

Key Responsibilities

• Own the ASP performance assessment cadence (quarterly, annual, and trigger-based) as defined in the ASP Assessment Standard Work
• Evaluate and prioritize new ASP markets using country-level revenue/opportunity modeling (install base, net incremental revenue, cannibalization risk)
• Score and qualify new ASP candidates against the standard qualification scorecard and Phase 1 audit checklist
• Manage royalty structure selection and reconciliation across the existing ASP portfolio
• Own product tier authorization decisions (which service categories each ASP is certified to perform) and reassess at each quarterly review
• Monitor SLA/turnaround-time performance and loaner pool health across all Tier 2/3 escalations
• Maintain and report on the ASP KPI dashboard (service volume, revenue vs. plan, customer satisfaction, certification status)
• Lead or coordinate process-improvement initiatives affecting the ASP network (e.g., contract renewal process, onboarding workflow)
• Serve as the primary relationship owner for escalated ASP or end-customer issues involving ASP-delivered service

Qualifications

Required

• Bachelor's degree in Business, Engineering, Life Sciences, or a related field, or equivalent professional experience
• 3-5+ years of experience in channel/partner management, service operations, or program management — medical device, biomedical, or technical equipment industry strongly preferred
• Demonstrated experience managing partner performance against SLAs, KPIs, or contractual scorecards
• Strong financial/analytical skills — comfortable building and interpreting revenue models, royalty structures, and ROI/breakeven analysis
• Excellent relationship management and cross-cultural communication skills, given the global and multi-region nature of the ASP network
• Proficiency with Excel/spreadsheet-based analysis tools; experience with CRM or partner management platforms a plus

Preferred

• Experience with biomedical test equipment, calibration standards (ISO 17025), or quality systems (ISO 9001/13485)
• Experience running or participating in Kaizen / continuous-improvement events
• Prior experience managing international distributor, dealer, or service-partner networks
• Familiarity with royalty or licensing-based partner compensation models

Fortive Corporation Overview

Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care.

We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating.

Fortive: For you, for us, for growth.

About Fluke Health Solutions

Comprised of four industry leaders—Fluke Biomedical, LANDAUER, RaySafe, and Victoreen — Fluke Health Solutions (FHS) leads the biomedical and radiation detection markets with innovative products and services that help keep customers, patients, and clients safe. Fluke Biomedical leads the world in manufacturing biomedical test equipment like defibrillator analyzers and digital pressure meters. LANDAUER measures radiation exposure with dos