Program Manager - Ambulatory Care Specialty - Full Time

Stanford Health Care; California (MO); On-site; USD 90,000 - 120,000; Full time

Job summary

Stanford Health Care is seeking a program leader to guide functional and cross-functional improvement initiatives. You will define program goals, oversee deliverables, and track outcomes using standard A3 templates, aligning with hospital and university policies.

The role requires coordinating with Nursing, Occupational Health, Rehabilitation, Patient Transport and other departments, coaching staff through change, and maintaining data on implementation and injuries, with quarterly dashboards.

Qualifications

• Bachelor's degree in a related field.
• 2-3 years of progressively responsible program-improvement work experience.
• Knowledge of Lean and process-improvement methods.

Responsibilities

• Provides program leadership for assigned functional and cross-functional program improvement efforts.
• Defines project scope, goals and deliverables that support business goals in collaboration with management and other stakeholders.
• Implements quality control measures to ensure project and participant compliance with policies and regulations.
• Coordinates training and competency assessments for program equipment, supplies, and techniques.

Skills

Lean

Program leadership

A3 problem solving

Change management

Education

Bachelor's degree

Tools

A3 Templates

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

A Brief Overview

Leads a variety of functional and cross-functional improvement programs by defining the intent of programs, overseeing the development of program goals, deliverables and tracking/reporting to ensure project goals are met.

Locations

Stanford Health Care

What you will do

• Provides program leadership for assigned functional and cross-functional program improvement efforts.
• Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
• Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
• Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
• Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques. Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
• In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.
• Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
• Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment. Coordinates training and implementation of program strategies.
• Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.
• Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.
• Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.
• In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction. Maintains quarterly dashboard of outcome/process metrics.
• Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts.
• Manages program design and structure to align with organizations' key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects.
• Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
• Coaches and mentor's department staff through change processes and cycles of continuous improvement.
• Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
• Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.
• Specifically for Facilities Services employees: This position may require on-call availability during non-standard hours, including nights, weekends, and holidays, to meet business needs and respond to emergencies as necessary.

Education Qualifications

• Bachelor's degree in work-related discipline/field from an accredited college or university.

Experience Qualifications

• Two (2) to three (3) years of progressively responsible and directly related work experience.

Required Knowledge, Skills and Abilities

• Demonstrated ability to act as a thought leader and operational expert for assigned areas.
• Ability to communicate effective at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising.
• Demonstrated experience developing effective written communication, reports and summaries.
• Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation.
• Ability to plan, organize, motivate, mentor, direct and evaluate the work of others.
• Ability to influence others.
• Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships.
• Knowledge of Lean, Just