Program Manager, Amazon Manufacturing Services

Socket.dev; Seattle (WA); On-site; USD 83,000 - 130,000; Full time

Job summary

Amazon in Seattle, WA is seeking a customer-obsessed Program Manager to shepherd development, manufacturing, and deployment of industrial products.

You will be the main liaison between internal product teams and prototyping groups, drive data-driven process improvements, coordinate cross-functional stakeholder alignment, and ensure timely delivery amid changing priorities in a fast-paced environment. Strong communication and hands-on manufacturing experience are essential.

Qualifications

• 3+ years of program or project management experience.
• 3+ years of defining and implementing process improvement initiatives using data and metrics.
• Experience using data and metrics to determine and drive improvements.
• Experience working cross functionally with tech and non-tech teams.
• Experience in hardware product development, manufacturing or industrial products, with enterprise customer support.
• Experience using AI to improve reporting and workflows.
• Strong communication skills and experience presenting to leadership.

Responsibilities

• Lead development, manufacturing, and deployment of industrial products across maturity stages.
• Serve as the main liaison between product teams, prototyping groups, customers, and vendors.
• Drive process improvements using data, metrics, and SOPs.
• Coordinate cross-functional priorities and tradeoffs to influence without authority.

Skills

Program management

Process improvement

Cross-functional collaboration

Data-driven decisions

Verbal & written communication

SOPs & governance

Hardware product development

AI for reporting

Education

Bachelor's degree

Tools

Asana

Slack

Microsoft Office

CAD/ SolidWorks

ERP/ MES / PLM tools

Job description

Amazon is building internal manufacturing resources to scale rapid concept through deployment of strategic hardware initiatives. We are seeking a customer-obsessed Program Manager with demonstrated experience in shepherding the development, manufacturing, and deployment of industrial products across various stages of maturity. You will be the key point of contact between internal product teams developing innovations and our prototyping teams orchestrating on requests. You are a force multiplier, methodical, and detail oriented. To successfully deliver products, you will collaborate directly with customers, their stakeholders, engineering teams, and vendors. You have an eye for detail, continuously improving our standard processes to drive efficiency and enhance our customer experience. An ideal candidate is an enthusiastic, forever learner, intently understanding new technical environments, customer needs, and challenges. You thrive in fast-paced, dynamic environments and drive an execution plan amid changing priorities.

Basic Qualifications

• 3+ years of program or project management experience
• 3+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• 3+ years of program or project management experience, or a Bachelor's degree and 2+ years of program or project management experience
• Experience in analysing data and creating reports for leadership
• Experience presenting ideas to various levels of an organization to gain support for initiatives
• Can show strong verbal and written communication skills
• Experience navigating a knowledge base and following Standard Operating Procedures (SOPs)
• Experience collecting, analyzing, and utilizing data to drive process and system improvements
• Experience managing competing priorities and using metrics to drive business decisions
• 3+ years in hardware product development, manufacturing, or industrial products, with 2+ years directly supporting enterprise customer needs
• Experience using AI to improve reporting and workflows.
• Track record delivering cross functional projects across multiple organizations, communicating tradeoffs and influencing without authority
• Working knowledge of manufacturing processes relevant to prototyping and production
• Proficiency in Microsoft Office suite, and collaboration tools such as Asana and Slack

Preferred Qualifications

• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience building processes, project management, and schedules
• Knowledge of SolidWorks or similar CAD experience and understanding of best practices for part design, and advanced assemblies
• Bachelor's degree in engineering, business, or relevant technical fields
• 3+ years experience in hardware development and manufacturing, including driving relationships with job shops and contract manufacturers
• 3+ years direct experience in manufacturing environment for mechanical products with exposure to CNC machining, sheet metal fabrication, casting, molding, and assembly operations
• Prior experience working with MES, PDM, PLM, CRM, and ERP tools

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 82,700.00 - 129,800.00 USD annually