Program Manager- AIC

Wheeler Clinic; Middletown (CT); On-site; USD 68,000 - 83,000; Full time

Benefits offered by this job

Medical insurance

Dental & vision

Life & AD&D

403(b) Plan

Education reimbursement

Training & development

Productivity incentive

Paid time off

Job summary

Wheeler Clinic in Middletown, CT, is seeking a Program Manager to oversee operations, direct staff, and ensure efficient, evidence-based community justice services. The role emphasizes leadership, supervision, and program governance.

The successful candidate will supervise a team, manage budgets, and ensure compliance with funder goals, while promoting growth, collaboration, and cultural competency within the program.

Qualifications

• Bachelor’s degree plus three years of supervisory experience is required.
• Experience working with substance use, mental health and/or intervention programs in a criminal justice setting required.
• Demonstrated ability and/or exceptional performance within a CSSD funded or Wheeler Clinic program may be substituted for experience, with approval.

Responsibilities

• Maintains accountability for the achievement of program goals and funder deadlines (e.g., certifications, training, standards, Risk Reduction Indicators).
• Determines staffing requirements, hires and trains new staff, and supervises staff according to overall policy.
• Mitigates team conflict and communication problems. Sets and manages expectations.
• Conducts effective performance evaluations, sets goals and objectives, and monitors performance. Helps team execute career development plans.
• Identifies and suggests areas for improvement in internal processes along with possible solutions. Implements change when possible to maximize operating efficiency.
• Develops annual program budget and establishes fiscal priorities.
• Operates as part of a team by providing program coverage for client services outside of normal work schedule, as needed.

Skills

Team leadership

Verbal communication

Written communication

Time management

Problem solving

Coaching

Growth mindset

Decision making

Education

Bachelor's degree

Job description

Posted Friday, August 28, 2026 at 4:00 AM

Wheeler's vision is that all people will have the opportunity to grow, change and live healthier, productive lives. Our mission is to provide equitable access to innovative care that improves health, recovery and growth at all stages of life.

POSITION SUMMARY

The Program Manager plans and directs the operations of the program and manages staff ensuring optimum performance. This position also maintains procedures for operating efficiently and effectively and supervises a team of staff providing evidence-based and research informed community justice services.

SALARY $75,000

EDUCATION AND EXPERIENCE/QUALIFICATIONS

Bachelor’s degree plus three years of supervisory experience is required. Experience working with substance use, mental health and/or intervention programs in a criminal justice setting required. Demonstrated ability and/or exceptional performance within a CSSD funded or Wheeler Clinic program may be substituted for experience, with approval.

Displays excellent work habits (attendance, promptness, timeliness, professionalism), is open to feedback,and makes good use of time. Ability to work on a team to ensure program goals are met, communicates effectively verbally and in writing, and is committed to personal and program growth. Demonstrates sound judgment and decision-making by maintaining the ability to plan, organize, disseminate information, and analyze and resolve problems. Motivates staff, coaches, and promotes teamwork.

LOCATION

Middletown, CT

SCHEDULE

Full time

EMPLOYEE BENEFITS

At Wheeler, we're committed to not only supporting your career growth but also ensuring your well-being and security. Here's how we invest in you:

Nurture Your Health:

• Comprehensive medical and prescription insurance through Centivo
• Comprehensive dental and vision insurance through Cigna
• Access to wellness programs to support your physical and mental health

Secure Your Future:

• Enjoy peace of mind with company-paid life and AD&D insurance
• 403(b) Plan, with contributions from the company
• Pursue your educational goals with our Education Reimbursement Program
• Access training and development opportunities
• Receive a productivity incentive to recognize your hard work and dedication

Maintain Work-Life Harmony:

• Recharge with generous paid time off, including:
  • 15 vacation days per year to explore and recharge
  • 8 sick days per year for your well-being
  • 2 personal days per year for your personal needs
  • 2 floating holidays per year to celebrate what matters to you
  • 9 paid company holidays to spend with loved ones

Access free and confidential counseling through our Employee Assistance Program (EAP)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintains accountability for the achievement of program(s) goals and staff compliance with organizational and funder goals and deadlines (e.g., certifications, training, standards, Risk Reduction Indicators).

Determines staffing requirements, hires and trains new staff, and supervises staff according to overall policy.

Mitigates team conflict and communication problems. Sets and manages expectations.

Conducts effective performance evaluations, sets goals and objectives, and monitors performance. Helps team execute career development plans.

Identifies and suggests areas for improvement in internal processes along with possible solutions. Implements change when possible to maximize operating efficiency.

Develops annual program budget and establishes fiscal priorities.

Operates as part of a team by providing program coverage for client services outside of normal work schedule, typical job function or primary work site, as needed (e.g., additional evening shifts may be required to ensure operational coverage).

Demonstrates effective time management as evidenced by timely, thorough follow through on assignments.

Continues to develop knowledge and understanding about the history, traditions, values, family systems, and artistic expression of groups served as well as uses appropriate methodological approaches, skills, and techniques that reflect an understanding of culture.

Wheeler Clinic is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.