Program Manager, AI Outreach

ZipRecruiter; Miami (FL); Remote; USD 80,000 - 120,000; Full time

Job summary

A leading digital marketing firm is seeking a Program Manager to lead their BookedSolid AI outreach program. The ideal candidate will have over 5 years of experience in program management or client success, proficiency in cold email and LinkedIn outreach, and a strong leadership background. This remote role supports team development and client satisfaction in a fast-paced environment.

Qualifications

• 5+ years of experience in program management, client success, or operations.
• Proven leadership experience managing client-facing teams.
• Deep expertise in cold email and LinkedIn outreach strategies.

Responsibilities

• Lead, mentor, and train the Account Manager team.
• Resolve client issues as the primary escalation point.
• Set strategy and align on ICP definitions during client calls.
• Approve and sign off on client communications and training.
• Track KPIs for client success and outreach performance.
• Identify and implement improvements to program workflows.

Skills

Program management

Client success

Team leadership

Cold email strategies

LinkedIn outreach

Organizational skills

Problem-solving skills

Job description

Job Description

Program Manager, BookedSolid AI (Email and LinkedIn Outreach)

Remote | FL, WI, OH, or SC Only

Perfectus Labs is seeking an experienced, strategic, and results-oriented Program Manager to lead our flagship BookedSolid AI program. BookedSolid AI is an outreach and growth program that combines AI-driven prospecting with proven strategies to help businesses consistently generate qualified meetings and new clients through cold email and LinkedIn outreach.

This is a senior role perfect for a proven leader who excels at managing teams, owning client outcomes, and scaling operational systems in a fast-paced environment.

In this role, you’ll be responsible for the overall success of BookedSolid AI clients. You will lead and develop our team of Account Managers, serve as the primary escalation point for clients, and act as the final authority on quality control. You’ll be instrumental in ensuring consistency, driving client retention, and shaping the future of one of the fastest-growing AI-powered outreach programs in the country.

Who This Role Is Perfect For:

You are a natural leader who thrives on building systems, developing people, and taking ownership of results. You think strategically, communicate decisively, and know how to balance the needs of your team, your clients, and the business. You are ready to step into a high-impact role where you can build, refine, and scale a core service offering.

Key Responsibilities:

• Lead, mentor, and train the Account Manager team, ensuring delivery meets program standards.

• Serve as the primary escalation point for clients, resolving issues quickly and effectively.

• Join client kickoff calls to set strategy, align on ICP definitions, and establish expectations.

• Approve and sign off on all client ICPs, cold email and LinkedIn messaging, AI training, and testing strategies.

• Develop and maintain training resources, playbooks, and SOPs for the team.

• Define and track KPIs for client success, retention, and outreach campaign performance (e.g., open rates, reply rates, meetings booked).

• Identify and implement improvements to program workflows, processes, and systems.

• Partner with leadership to expand program features and service offerings.

What You Bring:

• 5+ years of experience in program management, client success, or operations, with a strong focus on B2B lead (agency or SaaS ).

• Proven leadership experience managing and developing client-facing teams.

• Deep, hands-on expertise in cold email and LinkedIn outreach strategies.

• Proven ability to develop and critique high-performing cold outreach messaging and sequences.

• Excellent communication, organizational, and problem-solving skills.

• A proactive, ownership-driven mindset suited for a fast-paced, growth-oriented environment.

About Perfectus Labs

Perfectus Labs is a fast-growing digital marketing company built on AI-powered innovation. We help small and mid-sized service businesses tap into the same marketing tools previously only available to large enterprises—automating SEO, outbound prospecting, and digital campaigns to drive 6–7 figures in additional revenue for our clients.

Our team has managed over $2 billion in ad spend, driven more than $20 billion in sales, and sent billions of marketing messages across channels. Our proprietary AI systems allow us to deliver results at a scale and speed that traditional teams can’t match.

Our Culture

We move fast – We think like entrepreneurs and harness the power of AI to outpace the competition.

Collaboration is how we win – We believe the best outcomes come from working together.

Impact matters – We’re a lean, high-performing team where every project directly shapes our growth and client success.

Flexibility is built in – We are a remote-first company, built on trust and autonomy. Innovation is the standard, not the exception.

Our Core Values

• Positive – You stay focused on solutions and forward motion.

• Passionate – You care deeply about your work and the impact it has.

• Proven to Execute – You do what you say, when you say you’ll do it.