Program Manager, Administrative Services & DHS Ops (On-Site)

Terrestris LLC; Camp Springs (MD); On-site; USD 105,000 - 145,000; Full time

Job summary

Terrestris LLC in Camp Springs, MD seeks an Administrative Support Services- Program Manager to lead RAIO contract activities for DHS/USCIS. You will oversee contract execution, serve as the key liaison between the Government and Contractor, and ensure compliant, high-quality administrative support.

The role requires strong program management, experience with large, complex service contracts, and the ability to manage distributed teams across multiple sites. Active Secret clearance is preferred.

Qualifications

• Authorization to work in the U.S. permanently, without sponsorship.
• Active Secret Security Clearance.
• Three years of project or program management experience within the last five years, including at least one of: managing a $5 million+ contract or supervising ~50 personnel across multiple locations.
• Bachelor’s degree from an accredited college or university.
• Strong contract and project management capabilities.
• Experience managing large, complex service contracts.
• Excellent communication and stakeholder engagement skills.

Responsibilities

• Act as the central point of contact between the Contractor and the Government COR.
• Provide full authority to act on behalf of the Contractor for all daily operational contract matters.
• Ensure contract performance remains within scope, cost, schedule, and quality requirements.
• Maintain compliance with DHS, USCIS, and RAIO policies and procedures.
• Oversee Site Leads and Executive Administrative Support personnel.
• Ensure adequate staffing, coverage, and performance across multiple locations and shifts.
• Provide periodic surveillance and oversight of on-site operations.
• Ensure personnel performance aligns with PWS requirements and service-level expectations.
• Identify, communicate, and resolve performance issues in coordination with the Government.
• Prepare and deliver required reports, briefings, and status updates.
• Serve as escalation point for operational, staffing, and performance-related concerns.
• Implement quality control processes to ensure consistent, compliant service delivery.
• Monitor performance metrics and corrective actions.
• Proactively identify risks and recommend mitigation strategies.

Skills

Active Secret Security Clearance

Program management

Contract management

Distributed teams

Stakeholder engagement

Education

Bachelor’s degree

Job description

Terrestris LLC in Camp Springs, MD seeks an Administrative Support Services- Program Manager to lead RAIO contract activities for DHS/USCIS. You will oversee contract execution, serve as the key liaison between the Government and Contractor, and ensure compliant, high-quality administrative support.

The role requires strong program management, experience with large, complex service contracts, and the ability to manage distributed teams across multiple sites. Active Secret clearance is preferred.