Program Manager, A&F University Conferencing

University of Cincinnati; Cincinnati (OH); Hybrid; USD 53,000 - 56,000; Full time

Benefits offered by this job

Health coverage

Tuition remission

Retirement plans

Paid time off

Professional development

Job summary

The University of Cincinnati is seeking a Program Manager to oversee the Conference & Event Services scheduling office. You will be the central contact for clients, coordinate space reservations, publish events, and help ensure smooth event execution across campus.

Responsibilities include serving as the primary liaison to departments and external partners, hiring and mentoring student staff, and developing policies.

Qualifications

• Bachelor's Degree required.
• 7 years of relevant work experience; can be substituted with other training or experience.
• 3 years of relevant event-related experience.
• Exceptional organizational and multitasking abilities.
• Strong communication and customer service skills.
• Experience in event planning is a plus.

Responsibilities

• Oversee daily operations of the Conference & Event Services scheduling office.
• Serve as primary event liaison to university departments, external entities, and community organizations.
• Coordinate space reservations and publish events to university calendars.
• Hire, train, and supervise student employees.
• Develop and ensure compliance with policies and procedures in event services.
• Prepare invoices for events in the management system.
• Market the unit's services across the university.

Skills

Organizational skills

Multitasking

Strong communication

Customer service

Education

Bachelor's degree

Tools

25Live scheduling software

Job description

Current UC employees must apply internally via SuccessFactors

Next Lives at the University of Cincinnati

Founded in 1819, the University of Cincinnati ranks among the nation's best urban public research universities. Home to more than 53,600 students, 12,000 faculty and staff, and over 360,000 living alumni, UC, a Carnegie 1 institution, combines research prowess with a physical setting The New York Times has called “the most ambitious campus design program in the country.” UC's momentum has never been stronger as the anchor of the Cincinnati Innovation District, the oldest cooperative education (co‑op) program in the country with students earning $94 million annually through paid experiences, an academic health system, and as a member of the Big 12 Conference. The university contributes $10.6 billion in economic impact to the city and $22.7 billion to the state of Ohio. At UC, next is all of us. Learn more at uc.edu.

UC is a mission-driven organization where we are committed to student success and positively transforming the community through scholarship and service. We thrive on innovation, making an impact, and fostering an environment where staff and faculty are key contributors to UC’s success.

Job Overview

Under general supervision from a designated administrator, oversee the daily operations of the Conference & Event Services scheduling office. The Program Manager serves as a central point of contact for clients and plays a critical role in the successful execution of events. Hybrid work arrangement available after successful onboarding and the initial training.

Essential Functions

• Assist with the daily operations of the Conference & Event Services scheduling office and MainStreet Connection Center including Bearcat Card customer support.


• Accept schedule, and confirm space reservations with an event scheduling system.


• Publish events to university calendars.


• Assist with requests for information and refer to appropriate staff as needed.


• Serve as primary event liaison to University departments, external entities and community organizations.


• Serve as lead coordinator on assigned events.


• Serve as the primary event liaison to event operations staff and key service providers (Catering, Grounds, Public Safety, Fire Prevention, etc).


• Work collaboratively to ensure all event details are accurate and meet the needs of the client and service providers.


• Assist with the Event Equipment Rental program.


• Assist with the coordination of Summer Conferencing Programs, as needed.


• Hire, train and supervise designated number of student employees.


• Develop, implement, and ensure compliance with policies and procedures.


• Provide reports as assigned.


• Be proficient with the event scheduling system, serve as resource to students and staff, and troubleshoot problems as they occur.


• Accurately prepare invoices for scheduled events that incur fees or charges for service in event management software.


• Market the services of the unit to the university.


• Serve on departmental, divisional, and university-wide event committees.


• Other duties as assigned.

Required Education

• Bachelor's Degree.


• Seven (7) years of relevant work experience and/or other specialized training can be used in lieu of education requirement.

Required Experience

• Three (3) years of relevant experience

Additional Qualifications Considered

• Exceptional organizational and multitasking skills.


• Strong communication and customer service abilities.


• Proficiency in 25Live scheduling software.


• Experience in event planning.

Application Information

Resume and Cover Letter are required.

Physical Requirements/Work Environment

• Office environment/no specific unusual physical or environmental demands.

Compensation And Benefits

UC offers an exceptional benefits package designed to support your well-being, financial security, and work-life balance. (UC Benefits) Eligibility may vary by position and FTE status. Highlights include:

Salary/Hourly Pay Rate Information: [[custRCM_PostingSalary]]

Comprehensive Tuition Remission

UC provides tuition remission for you and your eligible dependents, covering tuition costs for nearly all undergraduate and graduate programs offered by the university.

Robust Retirement Plans

As a UC employee, you won’t contribute to Social Security (except Medicare). Instead, you’ll choose between state pension plans (OPERS, STRS) or an Alternative Retirement Plan (ARP), with UC contributing 14-18% of your salary based on position.

Real Work-Life Balance

• Vacation and sick time


• 11 paid holidays and additional end-of-year paid time off (Winter Season Days)


• 6 weeks of paid parental leave for new parents

Additional Benefits Include

• Competitive salary range of $53,000 - $56,000 based on qualifications and experience


• Comprehensive health coverage (medical, dental, vision, prescription)


• Flexible spending accounts & wellness programs


• Professional development & mentorship opportunities

To learn more about why UC is a great place to work, please visit our Careers Page.

UC is an E-Verify employer. If hired into this position, you will be required to provide satisfactory proof of employment eligibility by providing acceptable, original forms of identification for employment verification via the Federal I-9 employment verification process.

Equal Opportunity Employer. Building a workplace where all qualified applicants will receive consideration for employment, including Individuals with Disabilities and Protected Veterans.