Program Manager (50006)

Lutheran Services Florida, Inc.; Winter Haven (FL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

Telehealth

Employee Assistance Program (EAP)

Life insurance (employer paid)

Holidays and PTO

Retirement plan with employer match

Job summary

Lutheran Services Florida (LSF) is seeking a Program Manager for its Refugee Services Program in Winter Haven, FL. This on-site role oversees daily operations, staff supervision, and program compliance to meet contract requirements.

The ideal candidate will have a Bachelor’s degree, 5 years of relevant experience, and bilingual English/Spanish abilities. Responsibilities include budgeting, reporting, grant writing support, and coordination with agencies and community partners.

Qualifications

• Bachelor’s Degree from an accredited College or University is required.
• 5 years’ work experience in related field (social services, refugee/migrant service, child welfare administration, etc.) and 2 years of leadership experience in program management.
• Bilingual English/Spanish fluency is required.

Responsibilities

• Supervise residential program staff and oversee day-to-day operations to meet contract goals and licensing requirements.
• Recruit, hire, train, and supervise staff; conduct performance evaluations and monthly progress reviews.
• Coordinate with state and local agencies; prepare grants/proposals and supporting reports; ensure data accuracy and timely reporting.

Skills

Program management

Staff supervision

Data reporting

Bilingual English/Spanish

Education

Bachelor’s degree

Tools

MS Office

Data tracking systems

Job description

Lutheran Services Florida (LSF) envisions a world where children are safe, families are strong, and communities are vibrant.

LSF is seeking a talented Program Manager who wants to make an impact in the lives of others

This program manager will serve our Refugee Services Program. The role is located on site in Winter Haven, FL.

Purpose and Impact:

The Program Manager is responsible for the general day-to-day operations of Program Services in the assigned location, including overall management of the programmatic, administrative, financial, and operational systems related to the provision of care and services of the program.

Essential Functions:

• Directly supervises the residential program staff, including program counselor(s), shelter/residential manager, office manager, trainer/quality assurance, and maintenance specialist.
• Monitors daily operations of residential team to ensure client safety and case managementprogression toward agency’s contract goals
• Assures assigned programs meet or exceed all licensing, quality assurance, and fiscal requirements promulgated by LSF, Florida Department of Children & Families (DCF), Department of Health (DOH), Council on Accreditation and other such agencies.
• Ensures adequate staffing in assigned program areas.
• Responsible for recruiting, hiring, training, and supervising staff.
• Is available by cell phone 24 hours 7 days per week unless on agency approved leave.
• Conducts employee performance evaluations in accordance with the Agency’s talent management plan.
• Meets with each assigned direct report monthly to review team progress toward program goals.
• Participates with Executive Program Director and Associate Vice President of Quality in the formulation of agency policies, procedures, performance improvement initiatives, and with agency CQI activities
• Prepares improvement plans, corrective action plans, and warning reports for employees when they fail to comply with LSF policy and procedures, and external oversight agency compliance regulations.
• Attends recommended and mandatory meetings or conferences.
• Monitors case files monthly and goals for each employee to assure compliance with contract requirements.
• Ensures that all job placements and follow-ups are completed on time and submitted for data entry.
• Ensures that files are properly documented before closure.
• Reports regularly to the Program Director all aspects of employee performance/development.
• Interpret data, analyze results from information tracking systems to provide ongoing reports
• Identify, analyze, and interpret trends or patterns.
• Filter and “clean” data by reviewing reports and performance indicators to locate and correct problems.
• Submit program reports on a timely basis that reflect statistical information and activity of the programs.
• Reviews, approves and signs staff timesheets, expense reports, DPVs, PTOs, vacation schedules, and forwards to Director for final approval (if applicable).
• Work in conjunction with State and local Human Service Agencies.
• Assists the Program Director in writing grants/proposals, outreach, and community development tasks and other special projects
• Conducts outreach, community networking, and development including making presentations to community agencies.
• In the absence of the PD functions in that capacity.
• Perform other duties as assigned.
• Assures assigned programs meet or exceed all contractual, licensing, quality assurance, and fiscal requirements.
• Serves as programmatic liaison to Community Based Care Lead Agencies, Case Management Organizations, Department of Children & Families, Department of Juvenile Justice, schools, social service agencies, and juvenile courts to promote positive, collaborative, and cooperative relationships

Physical Requirements:

• Mobility: Ability to move freely throughout the facility and surrounding property, including standing, walking, sitting, climbing stairs, stooping, kneeling, crouching, or crawling as needed to observe staff, assist residents, and inspect facilities.
• Lifting: Must be able to lift and carry up to 25 pounds regularly and occasionally up to 50 pounds, including assisting clients with mobility, transfers, or personal items.
• Vision and Hearing: Must have adequate visual and auditory acuity to monitor the safety and wellbeing of residents, observe staff and facility conditions, read and prepare reports, and operate a vehicle safely.
• Manual Dexterity: Requires sufficient hand-eye coordination to operate office equipment, use a computer, and assist with resident care or household tasks as needed.
• Communication: Must be able to speak, read, write, and understand English clearly and effectively to communicate with residents, staff, families, and external partners.
• Endurance: Must be able to work flexible hours, including evenings, weekends, holidays, and be available for on-call duties or emergency response when necessary.
• Driving: Must possess a valid driver’s license, a clean driving record, and the ability to drive agency vehicles. This includes transporting residents, traveling between group homes, attending off-site meetings or training, and running errands as needed.
• Travel: Local and occasional regional travel is required to support operations, staff supervision, training, and compliance activities.
• Must be adaptable to irregular hours, be flexible to rotate on-call as needed, and be able to travel as required.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Education:

• Bachelor’s Degree from an accredited College or University is required.

Experience:

• 5 years’ work experience in related field (social services, refugee/migrant service, child welfare administration, child protective services; and 2 years of leadership experience in program management.

Other:

Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Skills:

• Considerable knowledge of supervising staff.
• Considerable knowledge of developmentally appropriate practices.
• Considerable knowledge of refugee and immigration issues, populations, relevant systems of care, and services.
• Skill in coordinating and selecting appropriate activities for staff and clients.
• Skill in making presentations to groups.
• Ability to plan, organize and conduct different programs.
• Ability to oversee the work of subordinate staff.
• Ability to collect, organize and evaluate data and develop logical conclusions.
• Ability to communicate effectively, both orally and in writing.
• Ability to prepare and maintain work related reports and files.
• Ability to handle confidential information.
• Ability to use a computer and related software.
• Ability to follow established procedures.
• Ability to implement safety procedures.
• Ability to work effectively with others.
• Ability to safely operate a motor vehicle.
• Bilingual English/Spanish fluency is required.

Principal Accountabilities:

• Reports to Executive Program Director
• Team player with co-workers
• Accurate, complete and timely submission of required financial reports, forecasts, proposals, budgets and analysis
• Adherence to agency policies and managements
• Effective staff management and leadership

Why work for LSF?

LSF offers 60 programs across the state of Florida serving a wide range of populations in need. Mission Driven staff members become part of the LSF community while transforming the lives of those in need. Our staff additionally find growth opportunities as they explore areas of interest within the organization.

Amazing benefits package including:

• Medical, Dental and Vision
• Telehealth (24/7 online access to Doctors)
• Employee Assistance Program (EAP)
• Employer paid life insurance (1X salary)
• 13 paid holidays + 1 floating holiday
• Generous PTO policy (starting at 16 working days a year)
  • Note: Head Start employees paid time off and holiday schedule may differ
• 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement

LSF is proud to be an equal opportunity employer.

Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes. Additionally, pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements. For more information on background screening requirements please visit: https://info.flclearinghouse.com

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.