Program Manager 4, Implementation, Comcast Business

Comcast; Pennsylvania; On-site; USD 92,000 - 153,000; Full time

Job summary

Comcast is seeking an experienced Program Manager to lead large, complex enterprise network deployments through the full customer implementation lifecycle. You will coordinate planning, testing, deployment, and delivery while ensuring a high-quality, positive customer experience.

The role requires strong leadership across cross-functional teams, proactive risk management, and mentor to junior PMs. The candidate must reside in PA, CO, IL, OH, or GA with proximity to a hub location.

Qualifications

• Bachelor's degree or equivalent professional experience in a relevant field.
• 7-10 years of relevant work experience in program management or enterprise network deployments.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead large, complex enterprise network deployment programs from planning through deployment.
• Partner with customers and cross-functional teams to set clear expectations and drive execution.
• Monitor milestones, risks, dependencies, and customer experience; escalate when delivery is at risk.
• Develop mitigation plans, manage scope changes, and ensure resources focus on business outcomes.
• Mentor junior project managers and contribute to program management best practices.
• Maintain documentation, track tasks and milestones, and report progress regularly.

Skills

Customer Experience

Program Management

Collaboration

Time Management

Education

Bachelor's Degree

Job description

Job Summary

Responsible for leading large, complex enterprise network deployments through the full customer implementation lifecycle, from initial planning and testing through deployment and successful completion. Accountable for delivering customer solutions on time, with high quality, and with a consistent, positive customer experience. Serves as a primary program leader and customer advocate, partnering closely with customers and cross-functional teams to establish clear expectations, drive execution, resolve barriers, and ensure successful delivery. Proactively monitors program performance, milestones, risks, dependencies, and customer experience, taking ownership of recovery plans and escalations when delivery is at risk. Leads cross-functional teams across complex, high-visibility programs, driving accountability, alignment, and timely decision-making across internal and external stakeholders. Anticipates challenges, develops mitigation and contingency plans, manages changes in scope and priorities, and ensures resources remain focused on achieving customer and business outcomes. Acts as a key contributor and trusted leader within a complex enterprise environment, applying program management expertise to continuously improve delivery performance, strengthen customer experience, and successfully scale customer solutions. Due to this team’s present business operations, we are only able to consider candidates who presently reside within Colorado, Georgia, Illinois, Ohio or Pennsylvania, with reasonable proximity to one of the team’s primary hub locations (Denver, Atlanta, Naperville, West Chester, or Philadelphia).

Responsibilities

Job Description

• Well-versed in network stack technology and vendor solutions, including Fortinet, Meraki, and Versa.
• Experience with SD-WAN deployments.
• Overseeing network deployment programs, ensuring proper implementation and integration of network solutions.
• Maintaining detailed documentation of network configurations, changes, and updates.
• Coordinating scoping and architecture review activities for technical programs, adhering to approval processes.
• Creating and maintaining end-to-end project plans in partnership with lead engineers and service assurance teams.
• Tracking tasks and milestones across all parties, including vendors, to ensure project coherence.
• Managing test organization activities, coordinating bug triage, and overseeing resolution tracking with engineering teams.
• Orchestrating change request generation and tracking to accommodate project evolution.
• Making informed project scheduling decisions to optimize resource allocation and timelines.
• Reporting on project progress, risks, and issues to product engineering management regularly.
• Identifying critical path and risk areas, formulating and executing risk response and mitigation strategies.
• Collaborating with cross-functional teams to align technical project requirements and ensure seamless integration.
• Mentoring junior project managers and contributing to the development of project management methodologies.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills

Customer Experience (CX); Program Management; Collaboration; Time Management

Salary

Colorado Pay Range: $102,214.59 - $153,321.89

Additional Range: This job can be performed in Illinois with a Pay Range of $92,922.36 - $153,321.89

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

7-10 Years