Program Manager

The Atlas Group; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

The Atlas Group is looking for a Customer Service Representative in Wichita, Kansas. This role entails acting as the focal point for customers, providing timely information on products and services, and ensuring resolution of any complaints.

Applicants should have a college or high school degree with at least two years of related experience. Experience with MRP or ERP systems is mandatory, while an aviation background is preferred. This position promises a dynamic working environment with opportunities for problem-solving and coordination across departments.

Qualifications

• 2 years of related customer service or program management experience.
• Experience in production environments is required.
• Aviation background is preferred.

Responsibilities

• Communicate with customers regarding schedule changes and requirements.
• Maintain positive relationships with buyers and customers.
• Monitor purchase orders and ensure timely resolution of issues.
• Assist with project controls including budgeting and scheduling.

Skills

Customer Service

Program Management

Communication

Problem-Solving

Education

College or High School degree

2 years of related experience

Tools

MRP or ERP systems

Job description

Overview

Responsible to acts as the focal point for customers of Atlas. Interacts with customers to provide information in response to inquiries about products and services, handling and resolving complaints in a timely manner with courtesy and professionalism. Develops a communication plan for assigned programs and ensures functional support to each plan by performing the following duties.

Responsibilities

• Communicates and works with customers with regard to schedule changes, ECO requests, requirements and schedules, customer tracking requirements updates including POISR, Boots, FLT, Open Order Reports, 45 Report, and recovery schedules.
• Maintains a positive and professional working relationship with all buyers and customers.
• Ensures internal and external issues are rectified in a timely manner.
• Monitors purchase orders placed within the company for special need items, customer provided tooling, expedite charges, non‑recurring engineering fees, and tooling charges.
• Receives and validates customer provided purchase orders and change orders.
• Communicates customer feedback to PMC internal customers to include priorities, quality, delivery, and Engineering Change Requests (ECR’s).
• Updates and monitors customer delivery schedule status daily using the Expedite Report and communicates any problems with the appropriate departments and or customers.
• Supports Andon Walks.
• Reviews and works obsolete inventory and material as necessary.
• Prepares data for and attends required meetings.
• Monitors customer provided forecast.
• Accomplishes daily tasks with quality work, discipline, and a sense of urgency.
• Assists with project controls including budgeting/cost tracking, scheduling, and forecasting.
• Coordinates with Supply Chain to ensure outside sourcing and processing support delivery schedule.
• Coordinates RMA’s and ensures a timely resolution.
• Ensures written and oral communications are professional.
• Makes recommendations to improve processes.
• Coordinates with other departments as the need arises.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

College or High school degree and two years’ related experience and/or training; or equivalent combination of education and experience.

Previous experience in production environment required.

MRP or ERP system experience required.

Aviation background preferred.

Specialized Training:

• 3+ years of Customer Service or Program Management experience preferred.
• MRP or ERP system experience beneficial.
• Machine shop understanding a plus.
• Aviation background preferred.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit and use hands. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 25 pounds.

While performing the duties of this job, the employee is occasionally exposed to work near moving mechanical parts.

The noise level in the work environment is usually moderate.