Program Manager

9th Way Insignia; Washington (District of Columbia); On-site; USD 106,292 - 150,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) plan

Paid Time Off (PTO)

Job summary

9th Way Insignia is seeking a Program Manager in Washington, D.C. to oversee service delivery teams and ensure high standards of quality per contractual requirements. Candidates must have a Master’s degree or a PMP certification and extensive experience managing technical projects.

The role includes developing communication plans, managing costs, and mentoring team members. Benefits include medical, dental, vision, and paid time off, among others.

Qualifications

• 15+ years of experience managing technical projects, with at least one year of Program Management experience.
• Familiarity with data warehousing concepts and technologies.
• Authorized to work for any employer in the U.S.

Responsibilities

• Oversee service delivery teams and ensure compliance with contractual requirements.
• Develop a master integrated plan for project execution.
• Communicate directly with the customer to ensure satisfaction with service quality.

Skills

Problem-solving skills

Strong communication skills

Collaboration with cross-functional teams

Education

Master’s degree in a technical discipline

PMP certification

Job description

Washington, District of Columbia, United States

9th Way Insignia is a service‑disabled, veteran‑owned small business delivering transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics, process automation, and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/.

Team (Project) Introduction

The Office of Performance Analysis and Integrity manages and enhances the Veterans Benefits Administration (VBA) Enterprise Data Warehouse (EDW) which resides on one Oracle M8 Supercluster database and thirteen application servers. Our team provides the technical services required to sustain EDW applications, including Project Management, Data Warehouse Management, Advanced Analytics, Tableau Server and Desktop Administration, Technical Collaboration Support, Lessons Learned, Executive Orders and Special Projects, Architectural Enhancement, and Cloud Migration. We also manage integration, implementation, maintenance, modernization, and infrastructure support for EDW applications as well as enhancement and maintenance of business intelligence capabilities and predictive analytics.

Program Manager Responsibilities

• Provide oversight of the service delivery teams and ensure they fulfill all contractual requirements specified in the Performance Work Statement and deliver services that meet 9th Way Insignia’s high standards of quality.
• Ensure all contractually required deliverables are prepared and undergo quality assurance reviews ahead of timely submission.
• Develop the master integrated plan that combines all individual project plans the service delivery teams are responsible for executing; ensure the plans are communicated and agreed to with the customer and that teams have the necessary staff and resources.
• Coordinate with the corporate Program Management Office (PMO) to ensure teams use standard processes, forms, templates for internal support requests, deliverables, Task Order (TO) financial tracking and forecasting, and corporate progress reporting.
• Manage all direct labor costs associated with the contract and ensure incurred costs remain within budget.
• Ensure resources assigned to the contract have the technical abilities to perform their duties and responsibilities.
• Ensure all program‑related deliverables such as Reports, Design Documents, and Standard Operating Procedures (SOPs) are prepared well before contract‑specified due dates to allow time for quality review.
• Communicate directly with the customer to ensure satisfaction with service quality; if dissatisfied, inform corporate leadership and assist in developing action plans to resolve issues and mitigate future risks.
• Prepare reports and deliver status and progress review presentations to corporate leadership regularly.
• Develop and manage the communications plan for the Task Order to ensure information is disseminated effectively.
• Identify internal and external risks and enter risks and mitigations into both the customer’s and 9th Way Insignia’s risk and issues tracking systems.
• Coach and mentor junior subordinate Project Managers, helping them develop individual career development goals and plans.
• Ensure succession plans exist for key personnel on the delivery team and identify cross‑training opportunities to avoid single‑threaded roles.

Requirements

• Master’s degree in a technical discipline, or an additional 10 years of experience in lieu of a degree.
• 15+ years of experience managing technical projects, with at least one year of Program Management experience.
• PMP certification.
• Familiarity with data warehousing concepts and technologies.
• Excellent problem‑solving skills.
• Strong communication skills to present recommendations and provide training.
• Ability to collaborate effectively with cross‑functional teams.
• Authorized to work for any employer in the U.S.
• Ability to obtain and maintain the required security clearance.

Salary Range

$106,292 - $150,000 USD

Benefits

• Medical, Dental, and Vision
• Voluntary Life Insurance
• 401(k) plan
• Basic Life and Accident & Disability (A&D) insurance
• Short‑term and Long‑term Disability (STD & LTD)
• Paid Time Off (PTO)
• Telehealth services
• Paid holidays
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Traveling assistance resources

Clearance/Background Investigation

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Legal & EEO Statement

We’re an equal employment opportunity employer that empowers our people to fearlessly drive change – no matter their race, color, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, age, marital status, sexual orientation, gender identity, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, or local law.