Program Manager

Dine Development Corporation; Washington; Sur place; USD 186 000 - 206 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Retirement match

Paid time off

Résumé du poste

Din Development Corporation (DDC) seeks a Program Manager to direct the Service Desk operations under a federal contract. You will ensure SLA adherence, security compliance, staffing, and governance with government stakeholders.

This senior role requires 10+ years in federal IT environments, a Bachelor's degree, active Secret clearance, and PMP certification. ITIL is preferred; U.S. citizenship is required; helpful background in large contracts and team leadership.

Qualifications

• Minimum 10 years of enterprise IT operations or service desk management experience in a federal environment.
• Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.
• Active Secret Clearance.
• PMP Certification (Required); ITIL Foundation Certification or equivalent (Preferred).
• U.S. Citizenship required.
• Experience managing large-scale IT support contracts and multi-functional technical teams.

Responsabilités

• Direct and oversee all task order operations, staffing, schedules, deliverables, and service desk support activities.
• Develop, implement, and maintain the Program Management Plan (PMP), Transition-In Plan, and Transition-Out Plan.
• Monitor contractor performance against SLAs, KPIs, and quality metrics and implement corrective action plans as necessary.
• Ensure all personnel maintain required security clearances and compliance with DOC security policies.
• Lead risk management, issue resolution, escalation management, and continuous service improvement initiatives.
• Facilitate weekly and monthly status meetings and provide detailed performance and cost reporting to Government leadership.
• Coordinate stakeholder communications, governance activities, and operational reviews.
• Oversee process optimization, workflow improvements, and service modernization initiatives.
• Ensure compliance with ITIL-aligned service management practices and DOC operational procedures.
• Manage transition activities, staffing continuity, onboarding, and workforce retention.
• Coordinate with Tier 03 support leads, cybersecurity personnel, and enterprise stakeholders to ensure uninterrupted support operations.
• Support surge operations, COOP/DR events, and special mission requirements as needed.

Connaissances

Program management

Leadership

Stakeholder management

Communication

Formation

Bachelor's degree in IT/Business/CS

Description du poste

Job Title: Program Manager

Location : Washington, DC

Position Type: Full time

Req ID: JR100441

Description:

The Program Manager is responsible for overall management, execution, and successful delivery of the Service Desk. This individual serves as the primary interface between contractor leadership and Government stakeholders, ensuring compliance with all contractual requirements, service level agreements (SLAs), cybersecurity requirements, staffing obligations, and performance standards. The Program Manager provides strategic oversight for enterprise IT service desk operations supporting DOC users and mission-critical systems.

***This position is contingent upon contract award.***

Responsibilities:

• Direct and oversee all task order operations, staffing, schedules, deliverables, and service desk support activities.
• Develop, implement, and maintain the Program Management Plan (PMP), Transition-In Plan, and Transition-Out Plan.
• Monitor contractor performance against SLAs, KPIs, and quality metrics and implement corrective action plans as necessary.
• Ensure all personnel maintain required security clearances and compliance with DOC security policies.
• Lead risk management, issue resolution, escalation management, and continuous service improvement initiatives.
• Facilitate weekly and monthly status meetings and provide detailed performance and cost reporting to Government leadership.
• Coordinate stakeholder communications, governance activities, and operational reviews.
• Oversee process optimization, workflow improvements, and service modernization initiatives.
• Ensure compliance with ITIL-aligned service management practices and DOC operational procedures.
• Manage transition activities, staffing continuity, onboarding, and workforce retention.
• Coordinate with Tier 03 support leads, cybersecurity personnel, and enterprise stakeholders to ensure uninterrupted support operations.
• Support surge operations, COOP/DR events, and special mission requirements as needed.

Qualifications:

• Years of Experience: Minimum 10 years of experience managing enterprise IT operations or service desk programs in a federal environment.
• Education Level: Bachelor's degree in Information Technology, Business Administration, Computer Science, or related field.
• Clearance Requirements: Active Secret Clearance.
• Certification Requirements:
  • PMP Certification (Required)
  • ITIL Foundation Certification or equivalent (Preferred)
• Any other work-related qualifications needed for the role:
  • Demonstrated experience managing large-scale IT support contracts and multi-functional technical teams.
  • Experience developing project management artifacts including project schedules, risk logs, communication plans, quality plans, and resource management plans.
  • Strong experience with SLA management, performance reporting, and customer engagement.
  • Excellent leadership, communication, organizational, and stakeholder management skills.
  • Proficiency with project management tools and methodologies.
  • U.S. Citizenship required.
  • Experience supporting secure federal IT environments preferred.

Salary Range: $186,000 to $206,000

The compensation range listed for this position represents the good faith salary range Din Development Corporation (DDC) and its subsidiaries reasonably expect to pay for the role, in accordance with applicable state and local pay transparency laws. Actual compensation will be determined based on a variety of factors, including the position's responsibilities, the candidate's education, experience, skills, internal equity, market considerations, and any applicable collective bargaining agreements or legal requirements.

About Us

Din Development Corporation (DDC) is a Navajo Nationowned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

• Eligible full-time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.

We participate in E-Verify.

DDC is committed to providing equal employment opportunities to all applicants and employees. If you require a reasonable accommodation to participate in the application or interview process, please contact Recruiting for assistance [e-mail]

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