Program Manager

Creation Technologies Inc.; Village of Newark, Northern (NY, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Performance-based bonuses

Job summary

Creation Technologies Inc. is seeking a Program Manager (PM2) to oversee the production and delivery of electronic products and services.

The role ensures products are produced efficiently, meet quality standards, are delivered on time, and remain cost-effective, serving as the customer advocate within the company. Responsibilities include defining scope, developing timelines (NPI milestones), managing IQ/OQ/PQ validations, monitoring performance metrics, coordinating cross-functional teams, and

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years of electronics manufacturing services (EMS) or relevant industry experience.

Responsibilities

• Define program scope and requirements aligned with customer specs, timelines, and quality.
• Develop and manage timelines including New Product Introduction (NPI), completion and delivery milestones.
• Manage IQ/OQ/PQ validations.
• Monitor on-time delivery, quality, responsiveness, and cost performance; identify root causes.
• Coordinate Customer Focused Teams across engineering, manufacturing, quality, logistics, and supply chain; assign priorities.
• Act as the primary customer liaison and communicate updates or issues.

Skills

Project management

Client communication

Cross-functional leadership

Budget oversight

Problem solving

Education

Bachelor's degree or equivalent

Tools

MS Office Suite

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business. A Creation Technologies Program Manager (PM2) plays a critical role in managing the production and delivery of electronic products and services. The program manager is responsible for overseeing all aspects of the production process, from design and prototyping to manufacturing and delivery. Their main goal is to ensure that products are produced efficiently, meet quality standards, are delivered on time, and are cost-effective. They are their customer representative and advocate within Creation Technologies.

DUTIES AND RESPONSIBILITIES

• Define program scope and requirements, ensuring product design aligns with customer specifications, timelines, and quality standards.
• Develop and manage timelines, adjusting schedules as needed to meet milestones such as New Product Introduction (NPI), completion and delivery dates.
• Management of process validations such as: Installation qualification (IQ), Operational qualification (OQ), Performance qualification (PQ).
• Monitor and manage program metrics, including on-time delivery, quality, responsiveness, and cost performance, identifying root causes and solutions for variances.
• Coordinate Customer Focused Teams (CFTs) across engineering, manufacturing, quality, logistics, and supply chain, assigning priorities and leveraging team strengths.
• Act as the primary customer liaison, ensuring expectations are met and updates or issues are effectively communicated.
• Oversee financial aspects, including revenue forecasting, cost estimates, and Profit and Loss (P&L) variances, ensuring budget adherence and accurate quotations.
• Identify cost-saving opportunities while maintaining quality, recovering costs for changes Engineering Change Orders (ECO), Non-recurring Expenditures (NREs), excess, obsoletes) and ensuring Return on Investment.
• Ensure manufactured products meet quality standards and required certifications (e.g., UL, CE, RoHS, ISO).
• Resolve quality issues by identifying root causes, implementing corrective actions, and mitigating risks throughout the manufacturing process.
• Manage changes to project requirements, timelines, budgets, or designs, ensuring proper communication and adjustments.
• Monitor production stages, scaling from prototypes to meet customer demand while maintaining efficiency and quality.
• Coordinate supply chain needs to ensure materials are available on time and avoid disruptions.
• Oversee delivery logistics, ensuring products are shipped on time and in good condition.
• Provide regular updates to senior management and clients, highlighting progress, issues, and successes.
• Maintain proper documentation, including design changes, procurement records, and quality inspection reports.
• Travel as required (up to 10%)
• Other duties and responsibilities as assigned.

QUALIFICATIONS

Education and Required Experience

• Bachelor's degree or equivalent combination of education and experience
• 4+ Years of electronics manufacturing services (EMS) or relevant industry experience, with a proven track record of success in complex programs.

SKILLS REQUIRED

• Advocate for customers by responding to feedback with appropriate improvement action plans.
• Possess strong technical knowledge of electronics design, and/or Cable design and drawings, and quality control methods are an asset.
• Demonstrate expertise in project management, including resource allocation, time management, risk assessment, and budget oversight.
• Proficient in MS Office Suite (Excel, Teams, Outlook, PowerPoint, MS Project) for planning and communication tasks.
• Exhibit strong communication, negotiation, and conflict resolution skills, effectively managing internal and external relationships.
• Analyze business documents, contracts, and technical procedures, with a general understanding of financial concepts like budgeting, planning, and forecasting.
• Quickly identify issues, develop effective solutions, and resolve complex problems with excellent judgment and analytical skills.
• Work independently with minimal supervision, maintaining executive-level presence and business acumen.
• Team-oriented, flexible, and able to manage multiple changing priorities while driving targeted outcomes.

In compliance with pay transparency requirements, the anticipated starting pay for new hires for this position is between $90,000-$120,000 USD per year. Full-time employees are also eligible for performance-based bonuses and benefits. This is not a guarantee of compensation or salary, as a final offer amount may vary based on factors including but not limited to experience, education, location, and shift. The specific programs and options available to an employee may vary depending on the date of hire, schedule type, and hours worked.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Creation Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you require any accommodations to complete the application process or need the job posting in an alternative format, please email [e-mail]. You will be connected with our Talent Acquisition team. If you are contacted regarding the position, please inform our Talent Acquisition team of any accommodations you may need during the recruiting process. All information related to accommodation requests will be handled confidentially.

Canada: Title for the position will be in accordance with applicable national and local laws.

3,000+ Industry all-stars. Entrepreneurial thinkers. Thoughtful collaborators. Bold problem-solvers. Passionate change-makers.

Creation fosters a community of commitment, comradery, integrity, and inclusion.

At our core, we know it's our people who make us a leading Global Electronic Manufacturing Services provider. That's why Creation genuinely invests in our people, instilling family like values and a diverse, dynamic, and rewarding work environment where people learn, work, and grow together.

Creation truly cares, inspiring employees to grow, develop and advance their careers.

At Creation, we pride ourselves in our people, our culture, and our corporate purpose, it's rooted in everything that we do.