Program Manager

Amphenol Interconnect Products Corp.; Village of Endicott (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading electronics manufacturer based in Endicott, NY is seeking a Program Manager to coordinate business with the Industrial, Clean Energy, and Heavy Equipment markets. The ideal candidate will manage key customer programs and ensure consistent communication among internal teams and clients. Responsibilities include overseeing customer accounts, tracking project milestones, and collaborating with various departments to drive successful project execution. Strong program management and customer service skills are essential for this fast-paced role.

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Experience in program, account, or project management preferred.
• Strong skills in customer service and relationship building.

Responsibilities

• Oversee key customer accounts and manage Industrial programs.
• Serve as point of contact, ensuring timely delivery and communication.
• Collaborate with cross-functional teams for project execution.

Skills

Program management

Customer service

Project management

Communication skills

Problem-solving

Education

Bachelor’s degree in Business Administration, Management, Engineering, or related field

Tools

Microsoft Office Suite

ERP or CRM systems

Job description

Overview

Amphenol IPC (AIPC) is the global leader in power distribution interconnect solutions for IT & Data Communications equipment, electric mobility, and industrial power conversion. We are driven by innovative, empowered, and creative teamwork, and build solutions that solve business challenges. Headquartered in Endicott, NY, and with operations in China and Mexico, AIPC is a division of Amphenol Corporation, a Fortune 500 company with over 90 years of experience in enabling the ongoing electronics revolution.

Role

We are seeking a Program Manager to join our team that coordinates business with the Industrial, Clean Energy, and Heavy Equipment markets. In this role, you will be responsible for supporting and managing key customer programs, ensuring seamless execution across internal teams. As a central point of contact, you will play a vital role in managing customer relationships, aligning project goals, and facilitating cross-functional collaboration in a fast-paced environment. The ideal candidate will serve as both the voice of the customer within the organization and the voice of the organization to the customer, ensuring expectations are clearly communicated and consistently met.

Responsibilities

Customer & Program Management

• Oversee the management of key customer accounts and Industrial programs, ensuring seamless execution and timely delivery.
• Serve as the primary point of contact for customers, providing proactive communication and prompt issue resolution.
• Manage Return Merchandise Authorizations (RMAs), ensuring timely processing and follow-up.

Project Planning & Execution

• Track project milestones, proactively identify risks, and implement corrective actions to maintain program success and customer satisfaction.
• Lead meetings and communications to keep all stakeholders informed of project updates, deliverables, and timelines.
• Collaborate cross-functionally with Sales, Customer Service, Engineering, Operations, and Quality teams to drive effective project execution.

Financial & Strategic Planning

• Prepare negotiation strategies in collaboration with Sales and Marketing teams.
• Manage quote generation processes and work closely with the Business Development Manager (BDM) to secure final approvals.
• Prepare monthly and quarterly revenue forecasts for each account, supporting strategic business planning.

Performance Analysis & Reporting

• Monitor program performance metrics and identify opportunities for continuous improvement and operational efficiency.
• Generate regular status reports for clients and internal leadership to provide visibility into project progress and outcomes.

Qualifications

Required Qualifications:

• Bachelor’s degree in Business Administration, Management, Engineering, or a related field; or equivalent work experience.
• Experience in program, account, or project management, or expertise in customer service
• Strong customer service (CS) skills focused on building and maintaining long-term client relationships.
• Ability to manage multiple projects in a fast-paced environment while ensuring quality execution.
• Excellent written and verbal communication skills for effective collaboration with internal teams and customers.
• Solid organizational, time management skills, and problem-solving abilities.
• Proficient in Microsoft Office Suite; Experience with ERP or CRM systems is a plus.

Preferred Qualifications:

• Industry experience with Industrial, Clean Energy, and Heavy Equipment markets.
• Customer-facing experience in account management or sales support.

The candidate must be able to legally work in the United States; we are unable to provide sponsorship. This position requires access to controlled technology that is subject to US export controls. Qualified candidates must be a US person (including US Citizen, lawful permanent resident, or protected individual as defined by 8 U.S.C. 1324b(a)(3)) or eligible to obtain required authorization(s) from the U.S. Government.

Amphenol is a proud Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, sex, sexual orientation, gender identity or expression, national origin, age, protected veteran status or disability status.