Program Manager

Nava; United States; Remote; USD 120,000 - 170,000; Full time

Job summary

Nava is seeking a Program Manager to lead the delivery and client engagement on a group of strategic contracts. You will be responsible for client trust, team health, staffing, contract management, and organic growth across a portfolio of government projects.

You will guide delivery teams to ensure positive outcomes, manage risks, and coordinate with prime contractors. The role requires 5+ years of delivering client-focused programs for public-sector partners.

Qualifications

• 5+ years of experience overseeing delivery outcomes and client relationships for government-focused projects.

Responsibilities

• Cultivate strong, trusted relationships with government partners.
• Proactively detect risks and resolve issues with delivery teams.
• Maintain ongoing client engagement to align on vision and progress.
• Grow portfolio with new opportunities, CLINs, and negotiations with prime contractors.
• Collaborate across projects to anticipate and solve delivery challenges.
• Support delivery environments built on mutual trust with government partners.
• Scale efforts through a team of project managers and delivery leads.
• Coordinate contracts and finances with the finance team.

Skills

Client relationships

Risk management

Delivery leadership

Contract management

Staffing coordination

Job description

About Nava

Nava is a consultancy and public benefit corporation working to make government services simple and effective. Since 2015, federal, state, and local agencies have trusted Nava to help solve highly scrutinized technology modernization challenges. As a client services company, we guide agencies constrained by legacy systems to a future with sharp user experiences built on secure, reliable, fault-tolerant cloud infrastructure. We bill for our time, offering our expertise and problem-solving approach to help our government partners enhance their digital products and services. People are at the heart of our work, from members of the public who rely on benefit programs to government agency staff. Through human-centered design and modern engineering best practices, we help our government partners understand user needs and deliver on their missions more effectively. This focus gives everyone at Nava the opportunity to do work that is meaningful, impactful, and deeply connected to public good.

Position summary

Nava is at the forefront of reimagining how our government serves its people, and we’re looking for a Program Manager to lead the delivery and client engagement efforts on a group of strategic contracts. At Nava, members of the Program leadership team are responsible for client trust and relationships, team clarity and health, staffing, contract management / profit loss, and organic growth. Details are in the What You'll Do section below. Nava's Program Managers have 5+ years of experience overseeing delivery outcomes and client relationships for a set of small- to medium-sized projects to create positive delivery environments.

What you’ll do

• Exceed the expectations of our government partners by cultivating strong, trusting relationships and maintaining high situational awareness at the agency level
• Proactively detect risks and work collaboratively with the delivery team and program stakeholders to effectively resolve them (issues can span delivery, process, culture, expectation setting, staffing, contract milestones, finances)
• Engage our clients on a continuing basis to ensure their needs are met or exceeded, understand their vision, collaboratively solve issues, and communicate our progress transparently
• Maintain awareness of the broader project landscape and potential for new opportunities and risks and grow your portfolio accordingly with surge contract line item numbers (CLINs), option years, and negotiations with prime contractors.
• Collaborate across projects and across the organization to proactively anticipate and solve problems across delivery
• Support the creation of delivery environments built on mutual trust between government partners and our team
• Scale efforts through a team of project managers and other functional delivery leads
• Manage all the contracts and finances on within your portfolio in coordination with the finance team and coordinate necessary contract modifications
• Set and uphold standards for deliv