Program Manager

Triwill Group; United States; Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision coverage

Paid time off and holidays

401(k) retirement plan

Annual development funds

Flexible working hours

Remote or office work option

Job summary

Journal Technologies in the United States is seeking an experienced Program Manager to lead software implementation projects and a team of project managers and specialists. You will oversee end-to-end rollouts from requirements gathering to go-live and support, ensuring quality and timely delivery.

The role emphasizes risk management, stakeholder communication, and continuous improvement across projects, with opportunities for remote or office work and a competitive compensation package.

Qualifications

• 5+ years of software implementation project management experience.
• Experience with Agile SCRUM/Kanban methodologies.
• Experience with JIRA and Confluence tools.
• Experience with Project Portfolio Management software or similar.
• Justice Case Management experience.
• Experience working in Agile teams or formal Scrum/Agile training.

Responsibilities

• Monitor and report progress of all project activity within the team portfolio.
• Advise clients and management of project risks in a timely manner.
• Analyze performance against plans and recommend adjustments.
• Create communication plans for stakeholders and take adaptive action.
• Manage project completion activities and lessons-learned sessions.
• Conduct project meetings and maintain required documentation.
• Ensure adherence to quality standards.
• Manage client relationships and communications for extra work requests.
• Assist with annual planning, budgeting and reforecasting cycles.
• Mentor and advise a team of Project Managers and Implementation Specialists.
• Supervise employees on the project implementation team.

Skills

Software PM

Agile/Scrum

Justice Case Management

Tools

JIRA

Confluence

PM Software

Job description

Description: Program Manager

We are looking for an experienced, high-energy, results-oriented, Program Manager. This position is responsible for managing software implementation projects and a team of software implementation project managers and specialists for our growing software and services company. The successful applicant(s) will have a background in managing software rollouts including requirements gathering, environment setup and install, configuration/development, training, go-live, and support.

Responsibilities

• Monitor and report the progress of all project activity within the team portfolio, including significant milestones and conditions affecting project costs or schedules.
• Advise clients and company management of project risks in a timely manner.
• Analyze and report actual performance against project plans and recommend adjustments consistent with plan objectives.
• Create communication plans to keep stakeholders informed of progress and issues and ensure timely, adaptive action is taken.
• Manage project completion activities, including lessons-learned sessions and transitioning projects to Support.
• Conduct project meetings and maintain appropriate project documentation.
• Ensure adherence to quality standards.
• Manage client relationships and communications related to requests for additional work.
• Assist with annual planning, budgeting, and reforecasting cycles and processes.
• Manage, mentor, and advise a team of Project Managers and Implementation Specialists.
• Supervise employees on the project implementation team.

Qualifications & Skills

• 5+ years Software Implementation Project Management with a track record of success
• Experience with Agile SCRUM/Kanban methodology
• Experience with JIRA and Confluence
• Other Project Portfolio Management Software
• Justice Case Management experience
• Experience working within Agile teams or formal training in Scrum or Agile methodologies is considered a strong asset.

The above statements describe the general nature and level of work being performed in this job function. They are not intended to be an exhaustive list of all duties; additional responsibilities may be assigned.

At this time, we are only able to consider candidates who are Canadian or U.S. citizens or permanent residents due to employment authorization requirements. We are unable to provide visa sponsorship or work authorization support for this position.

Why Journal Technologies?

• Competitive compensation * The salary range posted for this position reflects a good-faith estimate of the base salary we reasonably expect to offer a successful candidate upon hire. Final compensation will be based on job-related factors, including qualifications, experience, geographic location, and internal compensation considerations.
• Quality medical, dental and vision coverage.
• Competitive paid time off as well as paid holiday time.
• 401(k) retirement (US) and GRRSP (CDN) programs.
• Annual professional development funds - $1,500 USD annual per employee.
• Book subscriptions with an extensive library in each office for personal and professional growth.
• Flexible working hours which you can coordinate with your supervisor.
• Ability for employees to work from a remote location (e.g., home) or office.
• Personal meetings with direct managers approximately every four to six weeks to discuss career growth and advancement opportunities as well as other issues important to the employees.
• Travel opportunities between Journal Technology offices and with clients.
• We provide technology that matters in the world, and we're a stable employer comprised of quality people, with a commitment to investing in our people.