Program Manager

CVP (Customer Value Partners); United States; On-site; USD 120,000 - 150,000; Full time

Job summary

CVP (Customer Value Partners) is seeking an experienced Program Manager to lead the IT Operations contract for the Department of Homeland Security (DHS). Responsible for overall performance and compliance, you will manage a multi‑disciplinary team while serving as the primary contact for the Government Contracting Officer’s Representative.

The ideal candidate should have a Bachelor's degree, significant federal IT program management experience, and familiarity with hybrid cloud environments. Relevant certifications like PMP or ITIL v4 are preferred.

Qualifications

• Minimum 10 years of federal IT program management experience, with at least 5 years managing programs of similar size and scope ($15M+).
• Demonstrated experience in hybrid cloud environments and IT operations in a federal context.
• Must be eligible to obtain a DHS Public Trust.

Responsibilities

• Serve as primary contact for all contract deliverables and performance metrics.
• Direct day‑to‑day program operations across workstreams.
• Manage program financials, staffing plans, and resource allocation.

Skills

IT program management

Hybrid cloud environments

Performance management frameworks

Workforce transitions

Education

Bachelor's degree in relevant field

Master’s degree

Tools

ServiceNow

AWS

Azure

Job description

CVP is seeking an experienced Program Manager to lead IT Operations contract for Department of Homeland Security (DHS). The Program Manager will serve as the primary point of contact for the Government Contracting Officer’s Representative (COR) and Contracting Officer (CO), overseeing a multi‑disciplinary team delivering hybrid cloud management, AI‑enabled services, IT asset management, and end‑user support across the DHS enterprise. The PM is responsible for overall contract performance, cost, schedule, and compliance.

Responsibilities

• Serve as the primary Government‑facing point of contact and accountable leader for all contract deliverables, service level agreements (SLAs), and performance metrics.
• Direct and coordinate day‑to‑day program operations across Systems Engineering and IT Operations & Maintenance (O&M) workstreams.
• Lead transition‑in activities including staffing, onboarding, knowledge transfer, and continuity of operations planning.
• Manage program financials, staffing plans, resource allocation, and surge response planning.
• Develop and maintain program management plans, risk registers, and status reporting artifacts.
• Facilitate monthly performance reviews and metrics briefings with DHS leadership.
• Coordinate with subcontractors and teaming partners to ensure integrated, compliant service delivery.
• Maintain alignment with DHS Enterprise Architecture standards and federal IT compliance requirements (FISMA, NIST SP 800‑53).
• Champion CVP's DevSecOps and metrics‑first delivery approach across all program activities.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related field. Master’s degree preferred.
• Minimum 10 years of federal IT program management experience, with at least 5 years managing programs of similar size and scope ($15M+) within DHS or a comparable federal civilian agency.
• Demonstrated experience managing IT programs involving hybrid cloud environments (AWS, Azure, Microsoft 365) and IT operations in a federal environment.
• Proven track record managing workforce transitions, including incumbent capture and staff re‑badging.
• Strong experience with performance management frameworks, SLA tracking, and Contractor Performance Assessment Reporting System (CPARS) preparation.
• Familiarity with DHS acquisition and procurement processes, including compliance with FAR, DFARS (as applicable), and DHS acquisition policy.
• Must be eligible to obtain a DHS Public Trust (US Citizenship Required).
• Project Management Professional (PMP) — Preferred.
• ITIL v4 Foundation — Preferred.
• Prior DHS, or DHS component (USCIS, CBP, FEMA) program management experience.
• Experience managing programs with simultaneous workstreams.
• Familiarity with ServiceNow and legacy platform environments.

Please note this role is pending program award.

Security Clearance

Must be eligible to obtain a DHS Public Trust (US Citizenship Required).

Certifications

• Project Management Professional (PMP) — Preferred
• ITIL v4 Foundation — Preferred

Preferred Qualifications

• Prior DHS, or DHS component (USCIS, CBP, FEMA) program management experience.
• Experience managing programs with simultaneous workstreams.
• Familiarity with ServiceNow and legacy platform environments.

CVP is an Equal Opportunity Employer dedicated to actively recruiting individuals and providing advancement opportunities based on merit and legitimate job qualifications. We ensure that all associates receive equal opportunities based on their personal qualifications and job requirements. CVP strictly prohibits any form of discrimination or harassment.