Program Manager

eResearch Technology Inc; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) retirement plan with company 匹

Paid time off and holidays

Wellness programs and Employee Asssist

Flexible remote work options

Job summary

Clario, part of Thermo Fisher Scientific, seeks a Program Manager in Project Management to oversee delivery health across client portfolios, translating client needs into actionable work for PM and operations teams. You will manage risks, drive consistent execution, and strengthen partnerships to support successful study delivery.

Ideal candidates have strong relationship management, cross-functional collaboration, and excellent English communication skills, with 4–8 years in pharma or clinical

Qualifications

• Bachelor's degree or equivalent experience in a relevant field.
• 4–8 years of pharmaceuticals, clinical research, eCOA, or related client-facing project experience.

Responsibilities

• Oversee delivery health across one or more client portfolios, ensuring consistent execution against client expectations.
• Identify delivery risks, manage escalations, and address issues affecting client satisfaction, revenue, or opportunities.
• Monitor timelines, financial performance, and KPIs to support governance discussions and continuous improvement.

Skills

Client relations

Portfolio delivery

Risk management

Cross-functional leadership

Communication skills

Education

Bachelor's degree

Tools

eCOA systems

Job description

At Clario, part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision-making in highly controlled regulatory environments. As a Program Manager within Project Management, you will serve as a key connection between our clients and operational teams, overseeing the relationship and delivery health across portfolios of clinical studies. You will bring together the right expertise to manage risks, drive consistency, strengthen client partnerships, and support successful delivery across assigned accounts. If you thrive in a dynamic, client-facing environment where you can take ownership, influence decisions, and navigate complexity, we’d love to hear from you.

What We Offer

Competitive compensation Health, dental, and vision coverage 401(k) retirement plan with company match Paid time off and company holidays Wellness programs and Employee Assistance Program Flexible remote work options

What You’ll Be Doing

Oversee delivery health across one or more assigned client portfolios, maintaining visibility across multiple clinical studies and ensuring consistent execution against client expectations. Build trusted client relationships, understand priorities and challenges, and translate client needs into clear actions for Project Management teams, operational teams, and subject matter experts. Identify portfolio-level delivery risks, manage escalations, drive timely resolution, and proactively address issues that could affect client satisfaction, revenue, or future opportunities. Monitor study timelines, financial performance, operational KPIs, and agreed processes across assigned accounts, using insights to support governance discussions and continuous improvement. Partner across the broader account team, including Business Development and Client Success, to support a consistent client experience, account strategy, retention, and long-term growth. Prepare for and participate in client governance and operational meetings, communicating effectively with stakeholders and providing clear recommendations and direction.

What We Look For

Bachelor’s degree or equivalent relevant experience. 4–8 years of relevant experience in pharmaceuticals, clinical research, eCOA, or a related client-facing project, program, portfolio, or account environment. Demonstrated experience managing complex client relationships and coordinating delivery across multiple projects, studies, or workstreams. Knowledge of the drug development process; experience with eCOA or clinical study delivery is preferred. Strong judgment and the confidence to make decisions, manage difficult conversations, and constructively challenge stakeholders while maintaining trusted relationships. Proactive, adaptable, and comfortable operating independently in an environment where priorities can change and solutions are not always defined by established processes. Excellent organizational, prioritization, stakeholder-management, and problem-solving skills, with the ability to balance portfolio-level visibility with important operational detail. Excellent written and verbal English communication skills and the ability to work effectively across multidisciplinary and geographically distributed teams. Ability to work remotely within the United States and travel periodically for client or business meetings.

At Clario, our purpose is to transform lives by unlocking better evidence. It’s a cause that unites and inspires us. It’s why we come to work—and how we empower our people to make a positive impact every day. Whether you’re advancing clinical science, building innovative technology, or supporting our global teams, your work helps bring life-changing therapies to patients faster. Clario is an equal opportunity employer. Clario evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status, or any other legally protected characteristic. Clario Privacy Policy Clario is a leading provider of endpoint data solutions to the clinical trials industry, generating high-quality clinical evidence for life sciences companies. We offer comprehensive evidence generation solutions that combine medical imaging, eCOA, precision motion, cardiac solutions and respiratory endpoints. For more than 50 years, Clario has delivered deep scientific expertise and broad endpoint technologies to help transform lives around the world. Our endpoint data solutions have supported over 30,000 clinical trials in more than 100 countries. Our global team of science, technology, and operational experts have supported over 70% of all FDA drug approvals since 2015.