Program Manager

Cardinal Health; United States; On-site; USD 123,000 - 159,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

MyFlexPay wages access

FSAs

Short- and long-term disability

Work-Life resources

Paid parental leave

Job summary

Cardinal Health seeks a Program Manager to manage top client relationships, drive program success, and coordinate cross-functional teams across onboarding, implementation, and ongoing support. You will lead a team, mentor staff, and ensure delivery of value to clients while monitoring profitability and performance metrics.

The role requires strong communication, strategic thinking, and the ability to travel ~25% to client sites.

Qualifications

• Bachelor’s degree required or equivalent with 5 years of relevant experience.
• 3+ years of formal leadership experience with direct reports.
• 1+ year of client management experience in pharma/healthcare preferred.
• Strong interpersonal and written communication skills; includes presentations.
• Understanding of P&L statements and cross-functional coordination.

Responsibilities

• Lead relationships with assigned clients to achieve goals and maintain favorable relations.
• Coach and mentor direct reports to improve efficiency and productivity.
• Interact with clients to resolve inquiries and provide program updates.
• Deliver a broad portfolio of Cardinal Health solutions to meet client goals.
• Coordinate cross-functionally with internal and external partners for onboarding and implementation.
• Provide executive program status updates through reviews and health reports.
• Oversee team scheduling and hiring decisions for the client programs.

Skills

Leadership

Client management

Account management

Operations management

P&L understanding

Travel readiness

Education

Bachelor’s degree

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Excel

Job description

Cardinal Health Sonexus Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions - driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them - faster.

What Program Managers contribute to Cardinal Health

Program Managers are responsible for managing the success of the relationship with an assigned set of clients in order to achieve the goals and objectives identified by the customer and Cardinal Health. Assists in identifying, understanding, and resolving business, distribution, and operational issues; responds to customer inquiries and takes actions essential to maintaining favorable customer relations. Interpret client needs and assess business requirements while developing alternate solutions when needed. Manage subordinate supervisor(s) and team members providing insurance enrollment and reimbursement support. Responsible for long-term relationship building between the customer, Cardinal Health, and other professional organizations while working cross-functionally to meet goals. The complexity of the solution, product, or services offered is variable and moderately complex.

What is expected of you for success in your role

• Demonstrate advanced knowledge of Cardinal Health and client landscape, including but not limited to the following: key competitors, terminology, technology, trends, challenges, reimbursement, and government regulation; demonstrates working knowledge of how Cardinal Health offerings match with a client’s unique business needs.
• Coach, teach, and mentor direct reports in order to maximize efficiency, effectiveness, and productivity while developing others for positions of greater responsibility in the future.
• Interact with clients to provide resolution to inquiries and updates on program performance.
• Deliver broad-based portfolio of solutions that meet Cardinal Health and customer goals.
• Effectively facilitate cross-functional coordination with both internal and external partners with minimal guidance; includes account on-boarding, implementation, and post-launch expertise.
• Influence account profitability.
• Basic understanding of information technology as it relates to client and program technical support.
• Build and maintain high-level, long-term trusted advisor relationships.
• Lead and deliver professional program status to clients and Sonexus senior leadership in accordance with agreed upon cadence; includes Quarterly Business Reviews, Monthly Program Reviews, and Client Health Reports.

What is expected of you and others at this level for functional success

• Apply knowledge of the client's business to develop optimal solutions.
• Accountability of self and others.
• Proactively demonstrate subject matter expertise and provide clients with the clearly defined value of partnering with Cardinal Health.
• Build and sustain relationships founded on trust with internal and external partners while ensuring customer satisfaction and loyalty.
• Identify and qualify opportunities within service portfolio (including but not limited to technology, program design, services expansion, etc…) with existing client and develop plans for introducing new solutions through collaborative relationships.
• Oversee team member scheduling and work closely with Workforce Management organization in order to meet client Key Performance Indicators.
• Ultimately responsible for all hiring, development, and disciplinary action related to respective team members in compliance with Cardinal Health policy / procedure.
• As primary escalation point of contact for clients and cross-functional business partners, utilize expertise to develop most beneficial solution for client and Cardinal Health while articulating clearly to all parties involved.

Accountabilities in this role

• Lead by example and develop team members for positions of greater responsibility in the future.
• Maintain working knowledge of client-facing and industry trends as well as providing updates to program and team leadership.
• Provide insight and analysis to clients in order to demonstrate subject matter expertise.
• Grow program margin through demonstrated performance, patient support, and implementation of all applicable Sonexus offerings.
• Own client relationship and act as the escalation point / liaison for all program services, projects, and operational performance issues.
• Ability to create, modify and provide professional client-facing reporting and analytics.
• Interact with clients, project sponsors, stakeholders, and various project members to ensure specified business needs are met; assist in the post-implementation analysis to ensure requirements are fulfilled.
• Develop and demonstrate a comprehensive knowledge of customer invoicing, payment terms, collections, and customer payment history to assist Accounts Receivable.
• Analyze program processes and provide recommendations for improving efficiency; reduce client expenses when possible while never sacrificing quality of care.
• Urgently resolve, esc…
• Build a knowledge base of each client’s business, organization and objectives.
• Ability to travel 25% of time.

Qualifications

• Bachelor’s Degree and/or combination of 5 years relevant experience in client management, account management, or operations management.
• At least 3 years of formal leadership experience consisting of direct reports.
• At least 1 year of client management experience within the pharmaceutical / healthcare industry preferred.
• Outstanding interpersonal and written communication skills; includes presentation skills.
• Demonstrated project management preferred.
• Understanding of P&L statements.
• Intermediate to advanced experience with Microsoft Office products including Word, PowerPoint, and Excel.
• Proven ability to hold self and others accountable in pursuit of providing world-class support.
• Managerial courage.
• Ability to travel 25% of time.

Compensation

Anticipated salary range: $123,400-$158,670 Bonus eligible: Yes

Benefits

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day.

Cardinal Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

Headquartered in Dublin, Ohio, Cardinal Health, Inc. (NYSE: CAH) is a distributor of pharmaceuticals, a global manufacturer and distributor of medical and laboratory products, and a provider of performance and data solutions for healthcare facilities. We are a crucial link between the clinical and operational sides of healthcare, delivering end-to-end solutions and data-driving insights that advance healthcare and improve lives every day. With deep partnerships, diverse perspectives and innovative digital solutions, we build connections across the continuum of care. With more than 50 years of experience, we seize the opportunity to address healthcare's most complicated challenges - now, and in the future.