Program Manager

World4822Stri986Des; Town of Texas (WI); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Excellent medical, dental, and vision coverage

10 paid floating corporate holidays and up to 25 PTO days

Tuition reimbursement

Flexible work schedule

Job summary

World4822Stri986Des seeks a Program Manager responsible for guiding students in WorldStrides Higher Education programs. This role involves advising students from the application phase to departure, enhancing their experience in studying abroad while maintaining communication with families and university partners.

Qualifications include a Bachelor’s degree and a strong interest in international education. The successful candidate will thrive in a collaborative environment and possess excellent communication skills. The position offers competitive perks including medical coverage and flexible work arrangements.

Qualifications

• 1–3 years of professional experience preferred.
• Ability to work both independently and collaboratively.
• Experience living, studying, or working abroad.

Responsibilities

• Guide students from application through departure.
• Advise students on academics, housing, visas, and logistics.
• Communicate professionally with families and U.S. university partners.

Skills

Strong interest in international education

Excellent written and oral communication skills

Critical thinking

Detail-oriented

Strong time-management skills

Intercultural communication skills

Education

Bachelor’s degree

Job description

The Program Manager is responsible for advising, converting, and supporting students participating in WorldStrides Higher Education programs throughout a specific region.

Program Managers guide students from application through departure, ensuring a smooth, informed, and supportive journey to studying abroad. The role includes ongoing communication with students, families, and U.S. university partners.

Our team believes deeply in the power of international education and brings that enthusiasm to every student interaction.

Responsibilities

• Student Advising & Case Management
• Provide high‑quality advising from application through program departure using established best practices.
• Maintain proactive communication via phone, email, and virtual meetings.
• Review and determine eligibility of student applications for designated program locations.
• Advise students on academics, course registration, host university expectations, housing, visas, budgeting, cultural preparation, and program logistics.

Program Operations

• Review course selection forms, academic documentation, and placement exams; manage accurate and highly‑detailed course information.
• Manage and update pre‑de‑parture orientations for assigned locations.
• Prepare Arrival Guides and all pre‑departure materials for each student cohort.
• Support visa advising for destinations, in coordination with internal teams.
• Track acceptance timelines, enrollment metrics, and withdrawals; use these insights to inform best practices.

Stakeholder Communication

• Communicate professionally with families and U.S. university partners regarding program details, expectations, and processes.
• Respond to on‑site incident reports in collaboration with regional teams and other internal stakeholders.
• Participate in the program‑wide on‑call rotation approximately once per year.

Program Improvement & Team Collaboration

• Review program evaluations and work with the Team Lead on improvements.
• Support emerging projects, new program locations, and evolving responsibilities driven by enrollment trends.
• Optional domestic travel to support recruitment efforts and pre‑departure orientations at U.S. universities.

Qualifications

• Bachelor’s degree.
• 1–3 years of professional experience preferred.
• Strong interest in international education and student development.
• Excellent written and oral communication skills, including strong phone presence.
• Demonstrated critical thinking and ability to work calmly under pressure.Detail‑oriented with strong time‑management and organizational skills.
• Ability to work both independently and collaboratively.
• Willingness to take on responsibilities beyond core tasks as needed.
• Ability to lift up to 30 lbs (e.g., recruitment materials).
• Valid passport in the even international program support is needed.
• Friendly, positive, service‑oriented approach to student support.
• Experience living, studying, or working abroad.
• Previous experience in student advising, customer service, or administrative roles.
• Strong intercultural communication skills in a professional context.

Work Perks

• Fun & driven environment.
• Excellent medical, dental, and vision coverage, life, accidental death and dismemberment, accident, critical illness, and disability insurance, FSA healthcare, FSA dependent care, HSA with employer contribution, and generous 401k match.
• 10 paid floating corporate holidays, 1 paid volunteer day & up to 25 accrued PTO days to start – accrue up to 28 over 3 years, up to 4 mental health days per year, and 5 bereavement days.
• Tuition reimbursement up to five thousand, two hundred fifty dollars annually or one thousand dollars towards professional certification annually.
• Opportunities for paid and discounted travel.
• Flexible work schedule providing on‑site, remote, and virtual office opportunities.
• Encouraged participation in our Employee Resource Groups and Diversity, Equity, & Inclusion council.
• Fitness Center and café onsite at select locations.
• Employee Assistance Program (EAP)
• Paid Parental, Caregiver, and Disability leave.
• Team Member Discount Program

Equal Opportunity Employer

As an Equal Opportunity Employer, WorldStrides is committed to building a diverse workforce, supported by an environment that promotes inclusion and belonging. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

WorldStrides will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F‑1, J‑1, H‑1, H‑2, L, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Select seasonal roles may consider students on J‑1 or F‑1 visas.