Program Manager

NextGen | GTA: A Kelly Telecom Company; Texas; Hybrid; USD 120,000 - 180,000; Full time

Job summary

NextGen | GTA: A Kelly Telecom Company is seeking an experienced Program Manager to lead a nationwide telecommunications infrastructure program, including copper and fiber cabling, in-building wireless, DAS, and equipment installation. The role involves managing field delivery, schedules, budgets, and customer relationships across multiple markets.

The ideal candidate has 10+ years in telecom infra, 5+ years managing multi-site programs, and proven leadership of field teams.

Qualifications

• 10+ years in telecommunications infrastructure or related field services.
• 5+ years managing multi-site programs with budgets and margins.
• Experience leading field technicians, engineers, and subcontractors across multiple regions.
• Working knowledge of copper and fiber installation and testing, with in-building wireless/DAS.
• Hands-on experience scoping, estimating, and pricing field work, including reviewing PO's, quotes, and change orders.
• Strong financial management: project P&L, labor utilization, subcontractor costs.
• Experience managing enterprise customer relationships and escalations.
• Proficiency with Microsoft Office and scheduling/field service tools.
• Valid driver’s license and willingness to travel.

Responsibilities

• Serve as the primary operational customer contact and lead kickoffs, status meetings, and business reviews.
• Manage the project pipeline, schedules, resources, risks, and customer escalations across multiple markets.
• Coordinate site surveys, estimates, quotes, purchase orders, and change orders.
• Monitor revenue, costs, labor utilization, subcontractor spending, and margins; support accurate billing.
• Plan staffing, dispatch, procurement, materials, site access, and subcontractor onboarding.
• Lead, coach, and expand field teams, including training and certification needs.
• Oversee installation quality, testing, safety, maintenance, and service-level performance.
• Ensure complete closeout packages with test results, as-built documentation, photographs, and customer acceptance.
• Standardize processes and reporting to support program growth and continuous improvement.
• Copper and fiber structured cabling; in-building wireless and DAS.
• Communications equipment installation and testing.
• Maintenance, break/fix, and field service operations.
• Customer communication, program reviews, and escalation management.

Skills

Telecom program management

Multi-site program management

Field team leadership

Copper/fiber installation

In-building wireless/DAS

Scoping, estimating, pricing

Project P&L & finance

Customer relationship management

MS Office & scheduling tools

Travel readiness

Valid driver’s license

Education

Bachelor's degree in business, engineering, construction management, or related field

PMP or equivalent certification

BICSI CFOT or OSHA 30

Tools

Project management software

Job description

Program Manager – Telecommunications Infrastructure

Employment Type: Full-time, exempt

Travel: Approximately 25%

We are seeking an experienced Program Manager to lead a nationwide enterprise communications infrastructure program supporting copper and fiber cabling, in-building wireless, Distributed Antenna Systems (DAS), equipment installation, and ongoing maintenance.

This hands-on, customer-facing opportunity offers the chance to grow an established field team across multiple markets. We are looking for a strong operational leader who can manage customer relationships, field delivery, schedules, financial performance, and quality.

Required Skills & Experience

• 10+ years of experience in telecommunications infrastructure, structured cabling, fiber optics, wireless, network deployment, construction, or related field services.
• 5+ years managing multi-site programs or projects with accountability for schedules, budgets, and margins.
• Experience leading field technicians, engineers, and subcontractors across multiple regions.
• Working knowledge of copper and fiber installation and testing, with familiarity with in-building wireless/DAS.
• Hands-on experience scoping, estimating, and pricing field work, including reviewing purchase orders, quotes, and change orders.
• Strong financial management skills, including project P&L, labor utilization, and subcontractor costs.
• Experience managing enterprise customer relationships and resolving escalations.
• Proficiency with Microsoft Office and scheduling, project tracking, or field service management tools.
• Valid driver’s license and flexibility to travel as needed.

Desired Skills & Experience

• Bachelor’s degree in business, engineering, construction management, or a related field, or equivalent practical experience.
• PMP or equivalent program management certification.
• BICSI, fiber certifications such as CFOT, or OSHA 30.
• Experience with DAS/IBW design, deployment, integration, and carrier or neutral-host coordination.
• Experience supporting enterprise, campus, healthcare, education, or government customers across multiple sites.
• Experience expanding field teams for new or growing programs.

What You Will Be Doing

• Serve as the primary operational customer contact and lead kickoffs, status meetings, and business reviews.
• Manage the project pipeline, schedules, resources, risks, and customer escalations across multiple markets.
• Coordinate site surveys, estimates, quotes, purchase orders, and change orders.
• Monitor revenue, costs, labor utilization, subcontractor spending, and margins; support accurate billing.
• Plan staffing, dispatch, procurement, materials, site access, and subcontractor onboarding.
• Lead, coach, and expand field teams, including identifying training and certification needs.
• Oversee installation quality, testing, safety, maintenance, and service-level performance.
• Ensure complete closeout packages, including test results, as-built documentation, photographs, and customer acceptance.
• Standardize processes and reporting to support program growth and continuous improvement.
• Copper and fiber structured cabling.
• In-building wireless and Distributed Antenna Systems.
• Communications equipment installation and testing.
• Maintenance, break/fix, and field service operations.

Daily Responsibilities

• Customer communication, program reviews, and escalation management.
• Field scheduling, resource planning, and subcontractor coordination.
• Financial tracking, estimating, and scope management.
• Team development, quality oversight, reporting, and project closeout.

Work & Physical Requirements

• Travel approximately 25% to customer campuses, project sites, and regional field teams.
• Combine remote work with on-site visits to active project locations.
• Navigate job sites that may include ladders, ceiling spaces, rooftops, equipment rooms, and outdoor environments.
• Wear required personal protective equipment and follow site safety requirements.
• Be available occasionally after hours or on weekends for escalations, critical cutovers, and maintenance windows.
• Complete required customer background checks, drug screening, or site credentialing.

We are Connectors. We value quality over quantity and invest in building strong relationships. We discover strengths, uncover skills, and connect people with opportunities that match their experience and goals. We are your true partner!

We are Collaborators. With direct access to hiring managers, our services extend beyond standard recruiting. We use our expertise to strengthen your application and provide ongoing career support.

We give 24/7 Support. We are in this together. We provide around-the-clock availability, competitive employee benefits, and regular check-ins to help ensure things are going smoothly. Check out our Glassdoor page!