Program Manager

Valley Services Electronics (VSE); San Jose (CA); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Generous 401k match

Flexible schedules

Paid time off

Holiday pay

Health and wellness programs

Growth and development opportunities

Job summary

Valley Services Electronics (VSE) is seeking a Program Manager to oversee manufacturing programs from post-order to delivery. You will bridge customers and internal teams to ensure quality, cost, and on-time delivery while driving process improvements.

The role requires coordinating with engineering, procurement, production, and quality assurance, managing ECOs, and providing bi-weekly status updates to customers and stakeholders. A college degree is preferred.

Qualifications

• 5+ years of manufacturing experience with OEM customers.
• Strong written and verbal communication skills.
• Ability to juggle multiple priorities in a fast-paced environment.
• Self-motivated, professional and energetic; problem-solving focus.
• Proficiency with MS Word, Excel, and PowerPoint.

Responsibilities

• Serve as the primary contact for customer orders and post-sale matters.
• Coordinate with engineering, procurement, production, and quality teams to meet project goals.
• Develop timelines, milestones, and deliverables aligned with customer requirements.
• Monitor and report project performance metrics (delivery, quality, budget).
• Oversee ECO and change-management processes and communicate status to stakeholders.

Skills

Project management

Communication (written and verbal)

Multitasking

Problem solving

MS Office (Word/Excel/PowerPoint)

Education

College degree preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

ABOUT VSEWe’ve been in business since 1981, founded on the principle of providing the best services to our customers through hard work and a commitment to excellence. VSE provides superior turn-key PCB solutions that exceed industry exacting standards. We provide assembly and engineering services for electro-mechanical products.VSE exists to empower life-changing and life-saving technologies worldwide. We are successful because of our commitment to exceptional customer service, being nimble, and delivering the highest quality.Our team members are humble, curious, and electric! We are team players, practicing gratitude and treating others with respect. We are passionate learners, hungry for understanding and eager to explore. We are energized with positivity, wired, and driven to succeed!Join our team to unlock our dynamic benefits: competitive pay, generous 401k match, flexible schedules, paid time off, holiday pay, health and wellness, along with opportunities for growth and development.JOB DESCRIPTIONRoleProgram Manager is a multifaceted role that involves overseeing projects, managing client relationships, and ensuring the successful delivery of manufacturing programs. The Program Manager is responsible for coordinating and managing multiple aspects of customer projects after close of order to final delivery. Their role involves acting as a bridge between the customer and the manufacturing teams to ensure that the project meets quality, cost, and delivery requirements. This role is critical in ensuring the smooth execution of manufacturing programs, maintaining customer satisfaction, and driving business growth for the contract manufacturer.ResponsibilitiesServe as the primary point of contact for customer orders, resolving issues, and ensuring clear communication of post-sale matters. Responsible for all business unit activities, customer quality, responsiveness, delivery and accuracy of all orders. This individual should be heavily focused on process improvement.ActivitiesDevelop project timelines, milestones, and deliverables, ensuring alignment with customer requirements.Coordinate with internal departments, including engineering, procurement, production, and quality assurance, to meet project goals.Manage changes to project scope, schedule, or resources, ensuring minimal impact on overall objectives.Work closely with engineering teams to ensure product designs meet manufacturability and cost-effectiveness goalsLiaise with procurement and supply chain teams to ensure timely sourcing of materials and components.Collaborate with production and quality teams to ensure adherence to manufacturing standards and customer specifications.Identify potential risks to the project (e.g., supply chain disruptions, design issues, manufacturing challenges).Monitor key performance metrics to effectively measure project status.Work with customers to resolve conflicts or other product issues.Oversee ECO (engineering change order) and change management process.Track and report on project performance metrics such as on-time delivery, quality rates, and budget adherence.Provide bi-weekly updates to both customers and internal stakeholders on project status.Implement process enhancements to streamline future projects and improve customer satisfaction.Implement & monitor quality efficiency and continuous improvementReview all orders within the business unit for accuracyAssure all purchase orders and internal orders are clear and accurateCoordinate & report open orders and past due to completion on a weekly basis to managementA college degree is preferred but not mandatory.Solid understanding of electronics manufacturing processes and supply chains.Minimum of 5 years’ manufacturer experience with sales to OEM customers with a thorough knowledge of business’ best practices, procedures and processes.Excellent written and verbal communication skills.Self-motivated individual with a high level of professionalism, dependability and energy focusing heavily on problem solving.Ability to assess and resolve situational problems in a timely manner. High focus on solutions to problems.Ability to juggle multiple priorities in a fast-paced environment.PC skills in word, excel and power point needed.