Program Manager
horizonservices
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Benefits offered by this job
Job summary
Horizon Services, Inc. is seeking a Program Manager to lead direct service staff in a residential program. You will oversee hiring, training, coaching, and performance reviews, ensuring adherence to policy while delivering high-quality client care.
Strong emphasis on safety, compliance, and effective program operations is required. The role includes coordinating schedules, supporting crisis interventions, and driving continuous improvement in service delivery.
Qualifications
- BA/BS or combination of related education and experience.
- 3+ years of experience in a residential treatment facility or similar setting.
- 2+ years supervising staff in a residential setting.
- Preferred RADT/RADT II or CADC I/II certifications.
- CPR/First Aid certification is required.
Responsibilities
- Lead and supervise direct service staff; hire, train, and develop team.
- Ensure high-quality client care and safety for staff and clients.
- Oversee compliance with program policies and regulatory requirements.
- Oversee scheduling, timekeeping, and staff coverage to minimize overtime.
- Provide crisis intervention support and staff coaching.
Skills
Education
Tools
Job description
$2,000 (Distributed in 4 parts: $500 after 30 days, $500 after 90 days, $500 after 150 days, and $500 after 210 days ofemployment)
The bilingual bonus applies to client-facing positions and will be awarded upon successful completion of the language test.
Program Manager
Mission Street Recovery Station, San Jose
ADA/FEHA Compliance Notice: Horizon Services, Inc. is an Equal Opportunity Employer and complies with the Americans with Disabilities Act (ADA), the California Fair Employment and Housing Act (FEHA), and all applicable federal, state, and local laws prohibiting employment discrimination. Reasonable accommodations will be provided to qualified individuals with disabilities to enable them to perform the essential functions of this position. Applicants requiring accommodations during the application or interview process should contact Human Resources.
Horizon Services, Inc. (HSI) is a nonprofit established in 1974 that offers addiction treatment with the goal of reducing substance use and mental health related challenges for people from all walks of life, including those from some of the most disenfranchised and marginalized communities. We practice our values of Integrity, Respect, Professionalism, and Compassion to provide youth prevention, youth and adult outpatient, sobering programs, withdrawal management, and co-occurring capable residential programs to support the well-being of women, men, youth, LGBTQIA+, and BIPOC clients to live healthy, fulfilling and constructive lives. HSI is an inclusive workplace and a learning community where our collective experiences enrich each other’s growth.
This position provides leadership, support, and oversight to all direct service personnel within residential programming. This position oversees all elements of direct service staff engagement in the program, including hiring, training & skills development, coaching, performance reviews and enforcement of program rules. This position ensures adherence to all program and agency’s policies and procedures and develop and deliver high quality client care in accordance with Horizon Services standards and applicable federal, state, and county regulations. This is a supervisory position.
Essential vs. Marginal Functions: The responsibilities listed in this position description are essential functions unless noted as marginal. Essential functions are the fundamental job duties that a qualified individual must be able to perform, with or without reasonable accommodation.
- People Management- hire, train and develop a high performing Direct Service team
- Client Care- ensure high level of services to clients
- Safety & Security of Staff and Clients
- QA
- Compliance- follows and enforces program policies and procedures
- Program Inventory management of all safety supplies, including observation monitoring system
- Write and update job descriptions to ensure work is relevant and appropriate job expectations are established.
- Recruit, interview, and hire direct service positions in coordination with the Associate Director
- Coordinate and maintain all direct service staff schedules with support and collaboration from Deputy Director to ensure minimum facility coverage and minimize overtime hours
- Daily review of time cards, correct missed punches and approved time off requests as appropriate
- Provide new hire orientation and training for all direct service staff.
- Provide ongoing performance feedback, from recognition to disciplinary actions, to direct service staff, deliver quarterly ROADs, set goals & expectations and professional development processes with input from Program Director & Deputy Director
- Interpret, consistently apply, and ensure compliance with Horizon Services employee handbook
- Oversee process for answering phones and provide reception coverage to furnish information/referrals to clients and potential clients
- Identify team training needs and conduct/coordinate skills development training.
- Provide schedule coverage for all direct service staff duties and responsibilities as needed
- Provide on-call consultation and support for direct service staff during non-regular work hours
- Management of medication storage and dispensing operations; including oversight of ongoing maintenance, inspection, training for staff, documentation, and inventory management
- Review and establish procedures to ensure quality care for clients consistent with regulatory standards and program policies and assist in improvement of services as needed
- Provide crisis support intervention and de-escalation of conflict as needed. Conduct training for staff.
- Monitor client services from intake to discharge and ensure orientation is provided for all new clients within required time frame
- Develop knowledge of community resources related to health, mental health, finances, case management, and housing
- Assess, prioritize, and plan case management referrals and facilitate connecting to off-site resources and care. Assist clients to access outside services, as needed/assigned
- Prepare statistical and narrative reports to demonstrate results of treatment and impact of services.
- Provide periodic inspection of grounds and facility to assure security and safety
- Monitor clients to ensure appropriate supervision and knowledge of clients and activities
- Facilitate conflict resolution meetings with staff and clients as needed
- Punctuality and attendance to perform duties as scheduled
- Enforce/reinforce policies and procedures of the programs and assist in creation of updated policies and procedures
- Participate in regular staff meetings, clinical supervision, and trainings
- Receive, acknowledge and address client complaints in a timely manner as needed
- Ensure adequate documentation of services by direct service staff, perform random audit of files
- Maintain a working knowledge of recovery and evidence-based practices, as well as contract requirements
- Driven: Having a hard-charging approach, showing a sense of urgency and focusing on swift results, which is crucial for leadership and decision-making.
- Daring: Being comfortable with taking risks and pitching bold ideas. This trait is important for innovation and driving change within an organization.
- Forceful: Is outspoken, assertive, and willing to advocate strongly for beliefs. This trait is needed in roles where strong leadership and decision-making are required.
- Accommodating: Be adaptable and open to others’ input; this trait balances assertiveness.
- Candid: Communicates directly and gets to the point quickly. This honesty and clarity are valuable for effective leadership and transparent communication.
- Analytical: Questioning and cautious when evaluating new ideas. This trait helps in making well-considered decisions, ensuring that potential risks are carefully analyzed.
Other support and supervisory duties as assigned by the Program Director
- Builds Effective Teams - Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Fosters open dialogue and collaboration among the team.
- Service Delivery – Provide a range of brief, focused prevention, treatment and recovery services, as well as longer-term treatment and support for clients with persistent illnesses. Applies a person-based approach not disciplinarian and rules-driven
- Problem Solving – uses logic and methods to solve difficult problems with effective solutions…looks beyond the obvious and doesn’t stop at the first answer.
- Optimizes Work Processes – Knows the most effective and efficient processes to get things done, with a focus on continuous improvement and delivery of services. Identifies and creates the processes necessary to get work done with highest quality. Separates and combines activities into efficient and clear workflow. Seeks ways to improve processes, from small tweaks to complete reengineering.
- Experience with co-occurring in a residential setting
- Demonstrate ability to engage and support clients with challenging behaviors
- Able to manage emotions and reactions to different situations. Stays calm and clear under pressure.
- Ability to work effectively both individually and as part of a diverse team.
- Experience with evidence based practices and de[1]escalating clients
- Ability to communicate effective cross-functionally – knows who needs to know what. • Able to exercise good judgment and maintain healthy boundaries with clients.
- Able to stay awake and alert during shift
- Good computer skills: word, data entry, write reports
- Must be able to physically assist beneficiaries who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a Medical Center.
- BA/BS or a combination of related education and experience
- 3+ years of experience working in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
- 2+ years of experience supervising, managing, and evaluating staff in a residential treatment facility, community mental health facility, and/or drug/alcohol treatment facility
- 2+ years of experience training staff on variety of skills, including (but not limited to) verbal de-escalation, group milieu management/therapy
- 2+ years of experience engaging clients in group-based activities and providing positive programming for clients
- 2+ years of experience providing crisis intervention services in mental health treatment and drug and alcohol treatment facility
- 3+ years of experience working with diverse populations including people with disabilities
- 1+ years of experience managing budgetary needs and expenses
- Preferred Current registration/certification as RADT, RADT II, CADC I, CADC II through CCAPP
- Required: CPR/First Aid certification
- Valid California driver’s license with a good driving record and car insurance
Reasonable Accommodation Statement: The physical demands described here are representative of those that must be met by an employee successfully performing the essential functions of this job (i.e., travel, driving, lifting, etc.). Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions, as required by the ADA and California FEHA. To request an accommodation, contact Human Resources. Note: Percentages reflect approximate time spent. Totals do not need to add to 100%.
- Extensive knowledge of community resources related to mental health, substance abuse, health, dental, case management and housing
- Must be able to physically assist clients in their efforts to exit the facility in case of emergency
- Must be able to physically assist clients who are undergoing seizure or other major withdrawal symptoms to include ambulatory escort to a medical facility if necessary
- Must be able to drive a passenger van and have a valid California Drivers License
- Must be able to use a standard telephone, transfer call, take & relay messages
- Ability to effectively utilize verbal de-escalation techniques
- Ability to train supervisees and other program staff in verbal de-escalation techniques effectively
- Ability to consult and collaborate with clinical staff to assess, prioritize and plan case management referrals and facilitate connecting to care, as needed
- Ability to communicate effectively with outside organizations to connect clients to the care they need, as needed
- Ability to function as a team member and cooperate with other staff and agencies
- Ability to listen to others and to act decisively on information received
- Ability to follow written and verbal directions
- Ability to control emotions in situations of conflict
- Ability to handle stressful situations in a professional manner
- Ability to process and develop appropriate conclusions
- Ability to set priorities and carry through goals to completion
- Ability to train and supervise others
- Ability to work with diverse populations and people with disabilities
- Ability to accurately document verbal and written information received
- Ability to maintain a positive attitude
- Flexibility to work with program and schedule change
Horizon Services, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity or expression, age, genetic information, or any other characteristic protected by federal, state, or local law. Horizon Services, Inc. is committed to providing an inclusive and accessible workplace for all employees and applicants.
We are proud to offer a comprehensive benefits package to all full-time and part-time employees who work over 20 hours per week.
- Generous contributionmedical, dental, Life and LTD for the employee and 50% for any dependents medical and dental coverage.
- PTO and Holiday pay.
- Retirement benefits after 6 months of service.
- Training and CEU opportunities.
Salary: $90K-95K based on experience and qualifications. Available for a full-time position.
And of course, the opportunity to meaningfully contribute to a team of mindful, caring and passionate people at work every day!
Horizon Services, Inc. is an Equal Opportunity Employer.
https://www.horizonservices.org
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