Program Manager

Bobyard; San Francisco, Northern (CA, KY); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity

On-site in SF

Competitive salary

Job summary

Bobyard is seeking a detail-oriented role to bridge engineering, customer success, and sales. You will verify fixes, coordinate launches, and communicate clearly with customers and internal teams.

This position sits at the intersection of product and operations, ensuring every release ships with accurate status updates and complete visibility. Based in San Francisco, you will own ticket truth, manage risk, and push back when needed to protect timelines and quality.

Qualifications

• 2–5 years in a role combining technical coordination with customer-facing communication.
• Proficiency with Linear or Jira; able to write updates for engineers and customers.
• Comfortable challenging engineers when needed and maintaining follow-through.

Responsibilities

• Own day-to-day truth of ticket status; ensure nothing slips past targets.
• Verify that 'fixed' tickets are actually fixed before closure or communication.
• Write and send launch communications for each release to customers and internal teams.
• Build a launch checklist to involve marketing and CS before a release.
• Coordinate with Platform engineers on active projects; participate in their tickets.
• Flag risk and slippage early within the existing weekly cadence.
• Be the first call when a customer reports a problem vs. the engineer's claim.

Skills

Technical coordination

Customer-facing comms

Stakeholder management

Writing updates

Tools

Linear

Jira

Job description

About Bobyard

Construction is a trillion dollar industry running on manual work. Contractors still measure and count materials off drawings by hand - it takes forever. Bobyard uses AI to automate takeoffs and estimates, making bids 10x faster. We're Series A, backed by 8VC, Primary, and Pear, and we're shipping faster than most teams can track.

About the Role

The product team is launching new trades, features, and fixes constantly - sometimes a dozen projects in flight at once. Right now, nobody owns making sure what ships is actually fixed, actually launched, and actually communicated. That's this role. You'll sit between engineering and every customer-facing team, verify that bugs are really resolved before we tell anyone they're fixed, and make sure every launch comes with a clear, honest update to the people who need it - customers, CSMs, and sales alike.

What You'll Do

• Own the day-to-day truth of Linear - every ticket has a real status, nothing goes stale or slips silently past its target date
• Independently verify that "fixed" tickets are actually fixed before they're closed or communicated
• Write and send launch communications for every release - clear, specific, no corporate filler - to customers and internal teams
• Build and run a standard launch checklist so marketing and CS are looped in before a release, not briefed after
• Coordinate directly with Platform engineers on active projects - you're in their tickets, not waiting on a summary
• Flag risk and slippage early, in the same weekly rhythm the product team already runs
• Be the first call when a customer says something's broken and an engineer says it isn't

What We're Looking For

• 2-5 years in a role that combined technical coordination with customer-facing communication - Implementation, CS Ops, QA, or release coordination
• Fluent in Linear or Jira - daily use, not passing familiarity
• Can write the same update two ways: technical for engineers, plain for customers
• Comfortable pushing back on an engineer's "it's fixed" claim without making it a fight
• Genuinely enjoys verification and follow-through - you don't lose interest once something's "probably done"
• Based in or willing to relocate to San Francisco

Nice to Have

• Experience at a Series A-C startup with no dedicated QA team
• Background in construction tech, PropTech, or a technical B2B product
• Experience building a launch or release process from scratch

What We Offer

$120,000-$150,000 base salary, plus 0.02%-0.04% equity (4-year vest, 1-year cliff). Based in San Francisco, on-site with the team at 101 2nd Street.

Comp Philosophy

We are proud to offer competitive, top-of-market compensation because we want to celebrate the dedicated people who ship amazing work and drive our success. Our individual compensation is thoughtfully tailored based on your role, experience, and contributions, alongside performance-based rewards.