Program Manager

My Education Solutions; San Antonio (TX); Hybrid; USD 52,000 - 62,000; Full time

Benefits offered by this job

100% employer-paid medical benefits

401(k) with company match

2 weeks of earned PTO

AFLAC supplemental coverage

Job summary

My Education Solutions is seeking a Program Manager in San Antonio, TX for a leadership role managing daily operations and a team. This hands-on position requires expertise in Zoho CRM for operational improvements and performance management. Responsibilities include team development, KPI enforcement, client communication, and compliance oversight. Ideal candidates have 4+ years of relevant experience and a Bachelor's degree. Benefits include employer-paid medical, 401(k) matching, and PTO, emphasizing growth and integrity.

Qualifications

• 4+ years of experience in Program Management, Operations, Compliance, Financial Services, or similar field.
• Proven experience managing and leading teams.
• Hands-on experience with Zoho CRM is required.

Responsibilities

• Lead, coach, and develop a team to achieve daily, weekly, and monthly KPIs.
• Manage the full employee lifecycle, including onboarding and performance management.
• Oversee client communication regarding programs and payments.
• Monitor and audit payment activity, collections, and vendor disbursements.

Skills

Leadership

Zoho CRM proficiency

Performance management

Team development

Analytical thinking

Education

Bachelor's degree in Business, Finance, or related field

Tools

Zoho Modules

Job description

Location: San Antonio, TX (Hybrid after training)
Department: Operations
Reports To: Operations Manager
Classification: Non-Exempt (Full-Time)
Compensation: $25–$30/hour ($52,000–$62,000 annually)

Position Overview

This is a hands‑on leadership role for someone who is equally strong with people, process, and performance. The Program Manager is responsible for overseeing daily operations, managing a team, and ensuring all client processes—especially payment management and program execution—are handled with precision and accountability. This role requires someone who is a true leader, comfortable managing all facets of a team, including coaching, accountability, and, when necessary, termination.

Strong proficiency in Zoho Modules and CRM is critical. You will use Zoho to manage workflows, track KPIs, monitor team performance, and drive operational improvements.

What You’ll Do

• Lead, coach, and develop a team to achieve daily, weekly, and monthly KPIs
• Manage the full employee lifecycle: onboarding, performance management, and terminations when necessary
• Create a culture of accountability, professionalism, and continuous improvement
• Conduct regular performance reviews and coaching sessions

KPI & Performance Management

• Set, track, and enforce team KPIs using Zoho CRM dashboards and reporting tools
• Monitor productivity, quality, and efficiency across the team
• Identify performance gaps and implement corrective action plans

Client & Financial Operations

• Oversee client communication regarding programs and payments
• Ensure accurate and timely processing, collection, and reporting of all client payments
• Maintain high standards of client service and professionalism

Oversight, Auditing & Compliance

• Monitor and audit payment activity, collections, and vendor disbursements
• Ensure all processes are compliant, accurate, and completed within required timelines
• Maintain strict confidentiality of sensitive financial and client information

Process Improvement & Systems Management

• Identify inefficiencies and implement solutions—especially within Zoho workflows and automation
• Optimize systems to improve tracking, reporting, and operational visibility
• Lead special projects and internal audits

What We’re Looking For

We are seeking a strong leader who is both people-focused and results-driven.

Required Qualifications

• 4+ years of experience in Program Management, Operations, Compliance, Financial Services, or similar field
• Bachelor’s degree in Business, Finance, Accounting, or related field
• Proven experience managing and leading teams
• Hands‑on experience with Zoho CRM (REQUIRED)

Core Competencies

• Strong leadership presence with the ability to motivate and manage a team
• Comfortable holding employees accountable to performance standards and KPIs
• Ability to make sound decisions regarding performance management, and terminations
• Highly organized with strong attention to detail
• Ability to manage repetitive, time-sensitive tasks with consistency and accuracy
• Confident communicator, both internally and with clients
• Analytical thinker with a proactive, solution-oriented mindset
• Ability to leverage Zoho modules and CRM to drive efficiency, visibility, and accountability
• High level of integrity and professionalism

Why Join MES?

• 100% employer-paid medical benefits
• 401(k) with company match
• 2 weeks of earned PTO
• AFLAC supplemental coverage
• Opportunity to lead, grow, and make a direct impact on both clients and team members

Our Core Values

• Grow or Die – We are always improving
• Find a Way – We solve problems, no excuses
• Keep Commitments – We do what we say we will do
• Do the Right Thing – Integrity is non‑negotiable

Equal Opportunity Employer

My Education Solutions is an Equal Opportunity Employer and values diversity in the workplace .