Program Manager

Akima; San Antonio (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Akima in San Antonio, TX, seeks a Program/Contract Manager to serve as the contractor's authorized operational lead for the DHA Network Engineers and Specialists Support requirement.

You will manage enterprise IT support, transition into integrated EITSI, staffing, reporting, risk management, and QA, ensuring compliance with RMF/ATO and DoD cybersecurity requirements.

Qualifications

• Active DoD Secret clearance required.
• Bachelor's degree or equivalent senior leadership experience.
• At least ten years IT operations or program/contract management experience in multi-site federal or DoD environments.
• Experience with LAN/WAN sustainment and enterprise operations.
• Knowledge of RMF/ATO, STIG/IAVA remediation, and HIPAA-related health information requirements.
• Experience with ITSM operations and ServiceNow or similar.
• Ability to lead staffing, scheduling, quality, risk, transition, and government communications in a firm-fixed-price environment.
• Excellent written and verbal communication skills, including briefing senior Government personnel.

Responsibilities

• Serve as the contractor's principal management interface with the CO, COR, Government technical leads, and DHA stakeholders.
• Lead transition-in efforts, including staffing ramp, CAC/GFE coordination, onboarding, and documentation review.
• Manage a distributed services model balancing centralized governance, remote-first triage, and on-site support within SLA timelines.
• Own staffing execution for CONUS/OCONUS locations, including recruitment and turnover continuity.
• Oversee quality control, self-inspection, and monthly reporting aligned to QCP, QASP, and other CDRLs.
• Ensure contractor support for RMF/ATO activities, STIG/IAVA remediation, and vulnerability management.
• Drive ITSM improvements, incident escalation, and SLA performance across the DHA ITSM environment.
• Maintain compliance with onboarding/offboarding, CAC, and HIPAA-related requirements.
• Prepare and brief operational status, risks, and actions.

Skills

Leadership

Communication

Contract management

Federal IT operations

Cybersecurity awareness

Education

Bachelor's degree in information technology, Computer Science, Engineering, Business, Program Management, or related field

Equivalent senior operational leadership experience

Tools

ServiceNow

RMF/eMASS

SolarWinds/Orion

CMDB/ITAM

Job description

The Program/Contract Manager serves as the contractor's authorized operational lead for the DHA Network Engineers and Specialists Support requirement. The role is responsible for managing performance of enterprise and MTF local-site IT support, touch labor, transition into the integrated EITSI support model, contract execution, staffing, reporting, risk management, quality control, and day-to-day Government coordination. The position ensures that network sustainment, deployment support, ticket discipline, change coordination, RMF/ATO technical support, and service-level performance are executed in accordance with the PWS, DHA direction, DoD/DHA cybersecurity and privacy requirements, and the Government-led centralized governance model.

Responsibilities

• Serve as the contractor's principal management interface with the CO, COR, Government technical leads, DHA Network Modernization Branch, MTF stakeholders, EITSI, CSPs, GSPs, service desk, cybersecurity, and incumbent/successor contractors.
• Serve as the primary interface with DHA J6 leadership, to include leading the transition-in effort, including staffing ramp, CAC/GFE coordination, onboarding, training, GFI/GFE transfer, documentation review, historic data transition, network discovery coordination, and readiness to meet full performance requirements.
• Manage a distributed services model that balances centralized governance, high-level technical support, remote-first triage, on-site/near-site support, on-call rotation, and dispatch in accordance with SLA timelines.
• Own staffing execution for CONUS and OCONUS locations, including recruiting, retention, replacement planning, surge support, unstaffed-site coverage, reporting chains, and continuity during turnover or emergency operations.
• Oversee implementation of quality control, self-inspection, performance surveillance, issue prevention, nonrecurrence, and monthly reporting aligned to the QCP, QASP, MPR, CMR, Contingency Operations Plan, and other CDRLs.
• Ensure contractor support for Government-led RMF/ATO activities, including security configuration implementation, STIG/IAVA remediation coordination, scan-result delivery, technical documentation, network diagrams, hardware/software lists, and vulnerability remediation support.
• Drive enterprise change enablement, configuration control, incident escalation, ticket accuracy, time-per-task documentation, SLA performance, lessons learned, and continuous service improvement across the DHA ITSM environment.
• Maintain compliance with DHA onboarding/offboarding, CAC, key control, personnel security, contractor identification, NDA, CUI/PII/PHI, HIPAA, and Government facility access requirements.
• Prepare and brief operational status, risks, mitigation plans, schedule performance, staffing status, customer satisfaction trends, LAN/WAN performance, downtime, circuit changes, asset status, and Government action items.

Qualifications

• An active DoD Secret clearance is required for consideration.
• Bachelor's degree in information technology, Computer Science, Engineering, Business, Program Management, or related field; equivalent senior operational leadership experience may be considered where allowed by the solicitation and labor-category mapping.
• At least ten years of progressively responsible IT operations, network operations, infrastructure sustainment, service delivery, or program/contract management experience, including five years leading multi-site federal or DoD IT teams.
• Demonstrated experience managing LAN/WLAN/WAN sustainment, enterprise operations, field services, touch labor, or distributed IT support across CONUS and/or OCONUS environments.
• Knowledge of DoD/DHA cybersecurity, privacy, and network operations policy, including RMF/ATO support under DoDI 8510.01, DoDI 8500.01 cybersecurity, STIG/IAVA remediation, CUI/PII/PHI handling, and HIPAA-related health information requirements.
• Experience managing ITSM-based operations, including incident, problem, change, request, asset, service-level, escalation, and reporting processes in ServiceNow or a comparable enterprise ticketing platform.
• Ability to lead staffing, schedule, quality, risk, transition, performance reporting, subcontractor coordination, and Government-facing communications in a Firm-Fixed Price services environment.
• Excellent written and verbal communication skills, including the ability to brief senior Government personnel, medical stakeholders, technical teams, and contracting officials.

Preferred Qualifications

• PMP ITIL 4 Managing Professional/Strategist, CISSP, CISM, or equivalent senior service delivery credentials.
• Recent DHA, MHS, MTF, MedCOI, EITSI, DoD healthcare, or Defense Health Enterprise IT experience.
• Experience managing transition from site-specific support models to integrated enterprise services, including service standardization, process adoption, and measurable staffing efficiencies over time.
• Experience with OCONUS staffing/logistics, JTR travel controls, Overseas Housing Allowance assumptions, country clearance coordination, and theater-specific staffing risk management.
• Prior experience with SolarWinds/Orion, ARMIS, Ansible, ServiceNow, CMDB/ITAM, RMF/eMASS support, and SLA dashboards.
• Demonstrated ability to produce proposal-ready and contract-ready artifacts: transition plans, QCPs, contingency plans, staffing plans, monthly progress reports, escalation matrices, and performance improvement plans.

Job ID: 2026-24149

Work Type: On-Site