Program Manager

Salt Lake Community College; Salt Lake City (UT); On-site; USD 65,000 - 90,000; Full time

Job summary

Salt Lake Community College seeks an experienced Program Manager to support Aviation Maintenance Technology, NDT, CDL, and Cummins Apprenticeship programs. The role coordinates student services, registrations, and compliance across multiple workforce programs, while serving as the primary liaison among students, faculty, industry partners, and college leadership.

The position involves maintaining FAA-records, supporting Part 147 compliance, and coordinating apprenticeships with Cummins,

Qualifications

• Bachelor's degree required; two to five years of related experience preferred.
• Experience with FAA Part 147 regulations and aviation training documentation is preferred.
• Strong organizational, communication, and confidentiality skills are essential.

Responsibilities

• Coordinate daily operations for Aviation Maintenance, NDT, CDL, and Cummins Apprenticeship programs.
• Serve as administrative liaison between faculty, students, industry partners, and college departments.
• Develop and implement administrative processes to improve operational efficiency.
• Monitor compliance with regulatory requirements and assist with audits and reporting.

Skills

Data analysis

Regulatory coordination

Project coordination

Communication

Education

Bachelor's degree

Master's degree

Tools

Banner

Complio

Job description

Applicants must be authorized to work in the United States.

All employees are expected to maintain a permanent residence within the State of Utah as a condition of employment. New employees must provide a valid Utah residential address within 30 days of their start date.

Job Summary

The Program Manager provides administrative, operational, and programmatic support for Aviation Maintenance Technology, Non-Destructive Testing (NDT), Commercial Truck Driving (CDL), and the Diesel Technology Program. This position serves as a central point of coordination between students, faculty, industry partners, regulatory agencies, and college leadership. The incumbent is responsible for maintaining highly detailed student, program, and compliance records; coordinating registration and scheduling activities; supporting accreditation and regulatory requirements; assisting students throughout the enrollment-to-graduation process; and facilitating communication among multiple stakeholders. A significant portion of the position includes maintaining records required by the Federal Aviation Administration (FAA), supporting Part 147 compliance activities, coordinating Diesel Cummins Program apprenticeships, student services, registration processes, assisting with master schedule development, monitoring student progression and graduation requirements, and supporting operational needs across assigned workforce programs. Most of these students are out of state which requires often expectational communication between industry, faculty and students. The incumbent serves as the primary coordinator for administrative, operational, and student support functions associated with the Cummins Technician Apprenticeship Program. This nationally recognized employer-sponsored program supports apprentices who are selected by Cummins to pursue an Associate of Applied Science degree in Diesel Systems Technology while maintaining full-time employment at locations throughout the United States. The incumbent provides administrative and operational support for the Non-Destructive Testing and Commercial Driver License (CDL) programs, with primary responsibility for monitoring student onboarding, compliance requirements, and admissions-related documentation. This position oversees student registration and compliance tracking through Complio and ensures that all required documentation is completed and verified prior to program entry, including Motor Vehicle Records (MVR), Commercial Learner's Permits (CLP), drug screening requirements, and other regulatory documentation. The position works closely with the associate Dean, program coordinators, faculty, student services personnel, and industry representatives to ensure programs operate efficiently and meet institutional, regulatory government agencies, and workforce partner expectations. The position frequently handles sensitive and confidential student, regulatory, and institutional information and must exercise sound judgment and discretion. This role requires a high level of initiative, independent problem-solving, organizational ability, and attention to detail.

Essential Job Duties

Essential Duties & Responsibilities & Knowledge Skills & Abilities

• Coordinate daily operations for Aviation Maintenance, NDT, Commercial Truck Driving, and Cummins Apprenticeship programs.
• Serve as primary administrative liaison between faculty, students, industry partners, and college departments.
• Develop and implement administrative processes that improve operational efficiency.
• Participate in program meetings, develop action items, and follow-up activities.
• Monitor program timelines, deadlines, and compliance requirements.

Student Records, Compliance & Regulatory Management

• Maintain FAA-required student records, attendance records, testing documentation, and student progression records.
• Support compliance with FAA Part 147 regulations and departmental operating procedures.
• Assist with audits, inspections, and regulatory reviews.
• Maintain student laboratory completion records and examination tracking records.
• Manage TSA credentialing documentation and security-related records.

These duties are directly supported by the current Aviation records management requirements documented in the Specialist III notes.

Student Services, Registration & Graduation Support

• Coordinate registration and enrollment processes.
• Monitor student progression toward credential completion.
• Conduct graduation reviews and audits.
• Assist students in understanding certification, graduation, and program completion requirements.
• Provide proactive communication and support to out-of-state Cummins apprenticeship students.
• Coordinate onboarding activities for incoming students.
• Assist with retention and student success initiatives.
• Serve as the primary point of contact for students, faculty, and industry partners regarding program operations, enrollment, scheduling, and support services.
• Resolve routine operational concerns independently and elevate complex issues to program leadership when appropriate.

Scheduling & Academic Planning

• Assist Associate Dean and faculty with development of annual master schedules.
• Coordinate classroom, laboratory, and equipment scheduling.
• Assist faculty with inventory and equipment audits.
• Assist with block scheduling and apprenticeship cohort scheduling.
• Coordinate registration timelines and special course offerings.
• Support faculty workload planning and schedule changes.

Industry & External Partner Coordination

• Coordinate communication with Cummins apprenticeship partners and employer sponsors.
• Support advisory committee meetings minutes and documentation and distribution of minutes to industry and college leadership.
• Coordinate recruiting visits, employer events, student tours, and workforce partnership activities.
• Serve as a liaison between employer partners and academic programs.

Budget, Purchasing & Reporting

• Assist with purchasing, budget monitoring, reconciliation, and procurement documentation.
• Develop reports and compile data related to enrollment, retention, program outcomes, and compliance measures.
• Maintain records necessary for institutional reporting.
• Coordinate billing documentation and training sponsorship requirements for employer-sponsored training programs.
• Verify student billing accuracy and maintain financial documentation in accordance with college procedures.

Other Duties as assigned

Knowledge Skills And Abilities

• Student information systems and enterprise software.
• Academic scheduling processes.
• Higher education regulatory requirements.
• Workforce development and apprenticeship programs.
• FAA Part 147 regulations and aviation training documentation.
• FERPA and student records management.
• Project coordination principles
• Advanced records management.
• Data analysis and reporting.
• Process improvement.
• Technical and professional writing.
• Event and project coordination.
• Student advising support.
• Multi‑department collaboration.
• Conflict resolution.
• Independent decision-making.

Ability To

• Manage multiple concurrent projects and deadlines.
• Interpret regulatory requirements and institutional policies.
• Self‑motivated project based mindset, ability to work independently.
• Communicate effectively with students, faculty, executives, and industry partners.
• Maintain strict confidentiality.
• Develop and improve operational procedures.
• Communicate effectively with a broad range of people with a variety of abilities and backgrounds, to maintain good working relationships across the College.
• Work with all groups from a variety of academic, socioeconomic, cultural, and ethnic backgrounds, and with community college students, faculty, and staff, including those with disabilities.

Minimum Qualifications

• Bachelor's degree.
• Two (2) - Five (5) years of experience.

Experience Must Include

• Student services,
• Program administration,
• Regulatory compliance,
• Records management,
• Higher education administration, or
• Workforce training administration.

Trade off 1:1 full-time experience/education requirement.

Part‑time experience can be considered on a prorated basis (Trade off 2:1).

Education and relevant experience may be substituted when the minimum qualification does not require a specific degree, license, certification, accreditation standard, or other requirement for which substitution would be inappropriate.

Preferred Qualifications

• Master's degree.
• Experience with FAA regulated educational programs.
• Experience working in aviation, transportation, workforce development, apprenticeship, or technical education.
• Banner experience.
• Experience with master scheduling and enrollment management.
• Experience coordinating employer-sponsored training programs.
• Experience supporting accreditation or compliance activities.

SLCC Information

Salt Lake Community College is Utah’s largest open-access college in the state. We proudly educate 45,000+ students pursuing degrees in 100+ programs across 8 areas of study, and Utah’s fastest growing industries and four-year baccalaureate programs consistently welcome SLCC graduates. Every SLCC employee has a hand in transforming students’ lives to strengthen its surrounding communities. SLCC employees work at 8 locations across the valley and capital city of Salt Lake with easy access to the beautiful Wasatch Mountains, world‑class outdoor recreation, sporting events, museums, history, and arts and entertainment. Salt Lake Community College seeks and values contributions from each community member and welcomes new perspectives. A respectful work environment is its top priority; academic excellence and lasting transformation occurs when we can collaborate freely. As an emerging Hispanic Serving Institution, SLCC leads the state with the highest enrollment of students from the Latinx/a/o community. SLCC is committed to serving students and being a model for inclusive and transformative education. Salt Lake Community College (SLCC) is fully committed to policies of equal employment and nondiscrimination. The College does not discriminate on the basis of race, color, national origin, age, sex, sexual orientation, gender identity, genetic information, disability, religion, protected veteran status, expression of political or personal beliefs outside of the workplace, or any other status protected under applicable federal, state, or local law. SLCC is a participating employer with Utah Retirement Systems (“URS”). In addition to URS, SLCC offers several other retirement account options. This position is subject to a successful completion of a criminal background check.