Program Manager

BestCare Treatment Services Inc; Redmond (OR); On-site; USD 70,000 - 100,000; Full time

Job summary

BestCare Treatment Services Inc. seeks a Program Manager to lead day-to-day supervision of the program staff, maintain high standards of client care, and ensure compliance with policies.

You will work with the Program Director to drive innovative community services and ensure clinical practices meet required standards. You will also coordinate staff training, oversee documentation, manage fiscal resources, and foster collaborations with community partners while maintaining production goals and

Qualifications

• Bachelor’s degree or higher with SUD experience and supervisory exposure required.
• Possess licensure/certifications as applicable (CADC-II for SUD; QMHA-II for MH).
• Must have valid driver license and reliable vehicle for travel per policy.

Responsibilities

• Direct day-to-day supervision of program staff, including interviewing, coaching and performance management.
• Ensure respectful, compassionate client treatment and confidentiality policies are followed.
• Develop and implement policies to protect health, safety, and client confidentiality.
• Collaborate with Program Director to identify opportunities for high-quality community services.
• Ensure clinical practices meet best practice standards and supervision requirements.
• Participate in Quality Management processes and committees to improve program quality.
• Provide or coordinate ongoing staff training and ensure state certification requirements are met.
• Work with treatment team to maintain collaborative staff-to-staff and staff-to-client relationships.
• Maintain timely, complete, compliant documentation in client files.
• Maintain strong relationships with community partners and develop collaborations.
• Monitor and manage program expenses and revenues to support fiscal health.
• Ensure productivity targets for clinical staff align with department goals.
• Coordinate with front office to ensure efficient administrative practices.
• Contribute to other duties as assigned.

Education

Bachelor’s degree + 3 years SUD experience (admin/supervisory)

Associate degree + 4 years SUD experience (admin/supervisory)

HS Diploma + 5 years SUD experience (admin/supervisory)

Job description

Description

The Program Manager is a position that requires the employee to function independently, showing considerable amounts of initiative, judgment, and leadership with a commitment to the mission of the agency and furthering that mission in the community. The Program Manager is also responsible for the quality of the services provided, for maintaining strong relationships in the community, and serves as a good financial steward for the agency to support the fiscal health of the program(s). The Program Manager reports directly to the Program Director and directly supervises staff in the assigned program/services.

QUALIFICATIONS

EDUCATION AND/OR EXPERIENCE

• Education and/or work experience as follows:
• - A Bachelor’s degree in a relevant field and three (3) years of paid, full-time SUD experience with at least one year in a successful administrative/supervisory capacity; or
• - Assoc. degree in relevant field + four (4) years of paid, full-time SUD experience with at least 1 year in a successful administrative/supervisory capacity; or
• - HSD (or equivalent) plus five (5) years of paid, full-time SUD experience in the field of substance use disorders and withdrawal management, with at least one year in a successful administrative, supervisory capacity
• For individuals recovering from a substance-use disorder, must have maintained continuous abstinence/sobriety for the previous two (2) years.

LICENSES AND CERTIFICATIONS

• CADC-II required for SUD programs, QMHA-II for MH programs
• Must maintain a valid Oregon Driver License or ability to obtain one upon hire and be insurable under the organization’s auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations) and must have a reliable vehicle with adequate insurance to travel as needed.

PREFERRED

• Bachelor’s degree in relevant field + 3 years of paid, full-time SUD/MH/BH experience with at least one year in a paid administrative/supervisory capacity
• Bilingual in English/Spanish a plus

ESSENTIAL FUNCTIONS

1. Provides direct, day-to-day supervision and performance management of the assigned Program staff to include interviewing and hiring, coaching and performance management in accordance with BestCare policies and procedures and all State and Federal employment laws;

2. Ensures that respectful and compassionate treatment is provided to all clients who enter the programs;

3. Ensures that proper policies and procedures that protect the health, safety, and confidentiality of clients are developed and implemented;

4. Works closely with the Program Director to identify opportunities to provide innovative and high-quality services to the community;

5. Ensures that the clinical practices of the program meet best practice standards for the field, including ensuring that clinical supervision is occurring at or above the minimum requirements of the Oregon Administrative Rules;

6. Actively improves the quality of the program through participation in the Quality Management process; participates in the Quality Management Committee as well as the internal Safety Committee;

7. Provides or makes available on-going training for staff and ensures that clinical staff maintain and/or obtain state certification required for their positions;

8. Works closely with other staff as a member of a treatment team, ensuring healthy, supportive, and highly collaborative staff-to-staff and staff-to-client relationships;

10. Ensures that documentation in client files is timely, complete, reflects clinical best practices, and meets State and BestCare standards;

11. Maintains strong relationships with community partners, developing collaborative relationships whenever possible;

12. Tracks expenses and revenues are managed effectively, and ensuring that resources for the program are used efficiently to further the mission of the agency;

13. Ensures productivity of clinical staff in line with production or capacity goals for the department

14. Works collaboratively with the front office staff and their immediate supervisor to ensure that proper and efficient administrative and clerical practices are followed;

15. Other related duties as assigned.