Program Manager

The Family Room Oregon; Portland (OR); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

10 days Paid Planned Closures

10 days PTO plus additional after 5 years

401K Retirement Account with contribution

Job summary

The Family Room Oregon is seeking a compassionate Program Manager who will oversee family visitation sessions, ensuring they are safe and supportive. This full-time position includes responsibilities such as coordinating schedules with parents and caseworkers, advocating for families, and maintaining program supplies. The ideal candidate will have a Bachelor's degree in a social services-related field and a minimum of two years of relevant experience.

This role offers a nurturing environment, competitive salary starting at $60,000, and comprehensive employee benefits, including medical, dental, and vision coverage.

Qualifications

• Minimum two years experience in direct client services with a relevant client population.
• Ability to manage a high‑energy environment and multitask.
• Experience in building trauma-informed relationships with parents and children.

Responsibilities

• Oversee Family Time (visitation) sessions, ensuring they are safe and supportive.
• Coordinate with parents and caseworkers to establish a weekly visitation schedule.
• Advocate for families and provide outside support as needed.

Skills

Clinical parental capacity assessment skills

Professional writing and reporting skills

De-escalation and conflict resolution skills

Proficiency in Gmail, Google Docs/Sheets, Microsoft Word, and Microsoft Excel

Education

Bachelor’s Degree in a social services related field, BSW/MSW preferred

Job description

Salary: Starting at $60,000, commensurate with experience and education.

The Family Room provides nurturing, home-like visitation spaces for families experiencing foster care separation, offering a compassionate alternative to traditional supervised visitations. By creating environments filled with warmth and dignity, The Family Room helps families reconnect emotionally and practically. These spaces offer critical moments of healing, trust, and togetherness, while affirming their worth and strengthening family bonds. The organization strives to build pathways toward lasting stability and connection for families in need.

GENERAL FUNCTIONS

Program Manager oversees all aspects of the time families spend together at The Family Room, ensuring sessions are safe, organized, educational, therapeutic, and ultimately supportive of positive family interaction and assessment of parental capacity. This role requires someone who can manage a high‑energy environment, de‑escalate conflict, maintain consistent boundaries, and demonstrate strong problem‑solving and multitasking skills.

PROGRAMMATIC DUTIES

• Facilitate and supervise Family Time (visitation) sessions as scheduled at assigned location. Family Time Program operates from noon‑6pm Mondays and Wednesdays.
• Schedule volunteers and function as the liaison for all scheduling updates and changes
• Receive and review referrals to the program
• Coordinate with parents, resource (foster) parents, and child welfare caseworkers to establish a weekly schedule for family time (visits)
• Coordinate ongoing transportation for each child
• Oversee meal preparation and execution
• Build trauma‑informed relationships with each parent and child
• Provide professional education, guidance, and feedback to parents as needed
• Take regular and ongoing inventory of program supplies and restock as necessary
• Provide weekly visitation summaries to each family’s ODHS caseworker within 5 business days
• Write Quarterly Program Summary and Parental Assessments to distribute to legal parties and parents.
• Attend family court hearings and Child Welfare case related meetings as schedule permits
• Advocate for individual families and provide outside support for families on a case‑by‑case basis, as approved by Executive Director
• Attend trainings as requested

QUALIFICATIONS

The following are minimum qualifications for the Program Manager:

• Bachelor’s Degree in a social services related field, BSW/MSW preferred
• Two-years experience in direct client services with a relevant client population
• Clinical parental capacity assessment skills
• Professional writing and reporting skills
• De-escalation and conflict resolution skills
• Proficiency in Gmail, Google Docs/Sheets, Microsoft Word, and Microsoft Excel

Full‑time positions at The Family Room are approximately 35 hours per week and include full‑time salary and benefits. Hours include each site’s hours of operation (Mondays and Wednesdays noon‑6pm). Occasional evening and weekend events (2‑3 annually) are required. This role is onsite in the office and at program location Mondays, Tuesdays, and Wednesdays.

The Program Director is directly supervised by the Executive Director and can expect weekly check‑ins. Annual performance reviews will be done by the Executive Director.

Employee Benefits

• 35 hour work week - with occasional evening or weekend events (2‑3 times annually)
• Medical, Dental, Vision coverage through Kaiser - employee contributes $150/month
• 10 days Paid Planned Closures (Week before Labor Day and Week between Christmas and New Year)
• 10 days PTO, additional 5 days after 5 years
• 6 paid holidays (New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving Day, Christmas Day) plus Wellness Day and Floating Holiday
• 401K Retirement Account with contribution of 2%, following completion of 90 day probationary period. This contribution is not dependent on the employee contributing (not a match). Employees can decide to contribute pre‑tax funds to the account.