Program Manager, Family Services

AMIkids; Olde Acres (AL); On-site; USD 70,000 - 95,000; Full time

Job summary

AMIkids in Alabama is seeking a Program Manager, Family Services to oversee day-to-day operations, support the Executive Director, and ensure the individualized needs of youth and families are met through specialized services and strong leadership.

You will supervise teams, coordinate training, manage referrals and case tracking, safeguard HIPAA records, and collaborate with community partners while advancing AMIkids' evidence-based programs and growth initiatives.

Qualifications

• Master's degree in human services (or related field) is required or preferred.
• Certification in FFT and/or FCM is required/preferred.
• 3 years' experience in mental health or human services.
• 1 year of management and administrative experience is required.
• Experience with electronic health records (EHR) and quality assurance processes.
• Strong verbal and written communication skills are essential.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Willingness to travel for business needs.

Responsibilities

• Support the Executive Director, Family Services with operational objectives and policy implementation.
• Develop and maintain relationships with community organizations and leaders.
• Recruit, onboard, and train Family Services Team Members and supervise their performance.

Skills

Verbal communication

Written communication

MS Office

EHR experience

Education

Master's degree in Human Services

FFT/FCM certification

Tools

Microsoft Office

EHR systems

Job description

Position Summary

The Program Manager, Family Services role manages the day-to-day operations of the Program. Supports the Executive Director, Family Services with operational objectives; ensuring the individualized needs of the youth and family support network are met through the development, implementation, and general oversight of all specialized services, provide effective leadership, coaching and development to Team Members.

Essential Job Duties

• Support the Executive Director, Family Services, with operational objectives and implementation of policies and procedures.
• Develop and maintain effective professional working relationships and partnerships with community organizations and leaders.
• Recruit, orient, and provide ongoing training for Family Services Team Members.
• Provide ongoing training for Team Members and monitor certifications to ensure compliance with established requirements.
• Supervise and evaluate the performance and ongoing development of direct reports and their related teams and provide ongoing feedback and coaching.
• Oversee referral system for eligibility, case assignment, and case tracking.
• Ensure client confidentiality, safety, and client rights; maintain HIPAA compliant records.
• Review fidelity and audit reports and assist with development of action plans for areas needing improvement.
• Monitor contracts and/or MOAs with partners.
• Conduct client file quality reviews to validate compliance with contract requirements (e.g., assessments, service and treatment plans and referrals, etc.).
• Prepare and submit Program reports as required by the established guidelines and any ad hoc requests.
• Maintain professional relationship boundaries.
• Assist with fundraising and development activities.
• Attend internal and external meetings as requested/required.
• Effectively implement AMIkids Way (Kids First, Safety, and Family) and key elements of Positive Youth Development (Relationships, Meaningful Participation, Community Involvement, and Challenged & Engaged Programming) and the AMIkids Personal Growth Model (PGM) in all interactions with youth and families.
• Actively ensure all interactions reflect Kids First, Safety, Family, Relationships, Meaningful Participation, Challenge and Engaged environment and Community Involvement.
• Interactions with youth shall maintain an environment that provides a physically/emotionally safe space for youth and effective learning, growth, and progress toward individualized goals.
• Model supportive, consistent, respectful behavior with all parties to ensure an atmosphere that fosters healthy relationships, trust, and mutual respect; set clear boundaries and provide observations and reflection to youth.
• Complete Functional Family Therapy (FFT) and/or Family Centric Model (FCM) certification and training within the required timelines.
• Assist with special projects and other duties as assigned.

Minimum Education, Training and Experience

• Master's degree in human services field, licensed preferred.
• Certification in applicable models for FFT and/or FCM.
• Three (3) years' experience in the field of mental health and/or Human Services.
• One (1) year of management and administrative experience.
• Experience with electronic health records (EHR) and clinical quality assurance processes.
• Effective verbal and written communication skills.
• Microsoft Office (Excel, Word, PowerPoint, and Outlook).
• Prior experience working with youth and families.
• Flexibility to travel for business needs.

Education

Masters of Human Services (required)

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.