Program Manager

Socket.dev; Portage (Cambria County); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Socket.dev is seeking a Program Manager to join our Hybrid team in Gastonia, NC. You will drive cross-functional projects, coordinating with engineering, sales, and production to meet budgets and timelines.

Qualifications include a Bachelor's degree or 5 years of related experience, and at least 2 years in automotive/heavy-duty program management. Strong communication, problem-solving, and ERP/PM tool proficiency are essential.

Qualifications

• Bachelor's degree in Engineering, Business Administration, or related field, OR 5 years minimum related experience with no degree.
• Minimum of 2 years of relevant program management business experience in the Automotive and/or Heavy-Duty (Off-Highway) industry.
• Strong customer orientation and organizational communication skills.

Responsibilities

• Provide ongoing support to customers for technical issues and ensure high-quality service, including order follow-ups and presentations.
• Act as liaison between customers and MANN+HUMMEL departments / production plants for assigned programs.
• Prepare and lead price negotiations for assigned projects with the sales team.
• Support customer projects from a technical and commercial perspective, ensuring adherence to budget and deadlines.
• Plan and coordinate all project activities in line with the xSEP development process, ensuring quality specifications.
• Define project organization and lead a cross-functional project team.
• Conduct feasibility studies with the project team.
• Analyze project risks regarding profitability, timing, technical requirements, and environmental considerations.
• Plan project resources and budget, ensuring compliance with the timeline and budget constraints.
• Define Quality Gates and detailed time planning for the project.
• Organize kick-off meetings and regular team meetings with stakeholders.
• Provide escalation support and necessary decision-making in the steering committee.
• Report on Quality Gates in the local steering committee according to the project plan.
• Present project updates to customers.
• Serve as the primary contact for customers on the assigned project.
• Review status and implement corrective actions for deviations from Quality Gates.
• Continuously coordinate and follow up on open tasks with the project team.

Skills

Customer orientation

Project coordination

Self-starter

Organizational communication

Stress management

Conflict resolution

Microsoft Office

ERP systems

PM tools

Education

Bachelor's degree

Tools

SAP ERP

Job description

ROLE SUMMARY

This is a Hybrid position based at our location in Gastonia, NC.

No Visa sponsorships are available for this position.

JOB RESPONSIBILITIES

• Provide ongoing support to customers for technical issues and ensure high-quality service, including order follow-ups, customer visits, cost/revenue analysis in collaboration with project controlling, and preparing and conducting customer presentations
• Act as a liaison between customers and MANN+HUMMEL departments / production plants for assigned programs
• Prepare and lead price negotiations for assigned projects in partnership with the sales team
• Support customer projects from a technical and commercial perspective, ensuring adherence to budget and deadlines throughout the project lifecycle
• Plan and coordinate all project activities in line with the MANN+HUMMEL development process (xSEP), ensuring compliance with quality specifications
• Define project organization and lead a cross-functional project team
• Conduct feasibility studies with the project team
• Analyze project risks regarding profitability, timing, technical requirements, and environmental considerations
• Plan project resources and budget, ensuring compliance with the project timeline and budget constraints
• Define Quality Gates and detailed time planning for the project
• Organize kick-off meetings, regular team meetings, and individual communication with stakeholders
• Provide escalation support and necessary decision-making in the steering committee
• Report on Quality Gates in the local steering committee according to the project plan
• Present project updates to customers
• Serve as the primary point of contact for customers regarding the assigned project
• Regularly review project status, identify deviations from Quality Gates, and implement corrective actions
• Continuously coordinate and follow up on open tasks with the project team

REQUIREMENTS

Education:

• Bachelor's degree in Engineering, Business Administration, or a related field, OR 5 years minimum related experience with no degree

Experience:

• Minimum of 2 years of relevant program management business experience in the Automotive and/or Heavy-Duty (Off-Highway) industry

Required Skills:

• Strong customer orientation and project coordination abilities
• Self-starter who works well independently
• Must have excellent organizational communication skills
• Ability to perform under pressure and manage conflicts effectively
• Proficient in Microsoft Office, ERP systems, and other relevant project management tools

Preferred:

• Experience in the filtration industry is a plus
• SAP ERP experience
• Working knowledge of MANN+HUMMEL products and customer business processes

#LI - Hybrid