Program Manager

Bancroft; Northern (KY); Hybrid; USD 58,000 - 60,000; Full time

Job summary

Bancroft in Brick, NJ is seeking a Program Manager to oversee the operations, staff, and daily activities of an adult residential program site. You will supervise staff, ensure a safe, compliant, and respectful environment, and collaborate with clinical teams to support individuals served.

Qualifications include a BA in a related field and experience with developmentally disabled or brain-injured individuals; AACBIS certification within 18 months is required.

Qualifications

• BA in a related field and at least one year of experience with individuals with developmental disabilities or brain injuries.
• High School diploma or equivalent with two-three years in Human Services or related field.
• Prior management experience and desire to work with neurologically-challenged individuals.
• AACBIS certification within 18 months of employment and ongoing annual requirements.

Responsibilities

• Supervise and lead staff across all shifts with oversight and performance feedback.
• Manage day-to-day program operations to ensure a safe, compliant environment.
• Support hiring, onboarding, and performance management with HR and leadership.
• Address complex situations using crisis intervention and person-centered approaches.
• Maintain documentation including reports, billing, attendance, and regulatory records.
• Review staff documentation for accuracy and regulatory compliance.
• Coordinate IPP, IDT, TDT, and treatment planning processes.
• Coordinate medical and therapeutic recommendations with nursing and clinical teams.
• Monitor quality and performance improvement initiatives.
• Collaborate with individuals served, families, professionals, and external agencies.
• Advocate for individuals served, protecting rights, dignity and privacy.
• Ensure health, safety, and regulatory compliance across the program.
• Oversee program vehicles and ensure proper documentation.
• Provide direct care and support as needed, and participate in special projects.

Skills

Staff leadership

Program operations

Crisis intervention

Regulatory compliance

Education

BA in Occupational Therapy

BA in Physical Therapy

BA in Speech/Language Pathology

BA in Social Work

BA in Recreation

BA in Art

BA in Dance

BA in Music

BA in Physical Education

BA in Nutrition

BA in Sociology

BA in Special Education

BA in Rehabilitation Counseling

BA in Psychology

Job description

Overview

We're Hiring: Program Manager

Location: Brick, NJDepartment: BNR - Adult Residential

Salary Range: $58,323.20-$59,508.80/year

Are you looking for a new professional challenge? Do you want to build a fulfilling career with real purpose? Join Bancroft, one of the region’s largest nonprofit human services organizations. Here, you’ll be supported by coworkers who are committed to one another, and who strive toward one mission and purpose.

Position Summary:

Manages the overall operations, activities, and staff of assigned program site within direct area of responsibility.

Responsibilities

Essential Responsibilities

• Supervise and lead staff within assigned areas, providing oversight, guidance, performance feedback, and support across all applicable shifts.
• Manage day-to-day program operations, ensuring a safe, effective, compliant, and respectful environment for all individuals served.
• Support hiring and staffing processes, including interviewing, screening, onboarding recommendations, performance management, and termination recommendations in partnership with Human Resources and program leadership.
• Address complex or sensitive situations, using sound judgment, crisis intervention techniques, and person-centered approaches while promoting individual independence.
• Maintain accurate documentation and records, including daily, monthly, and quarterly reports, billing and attendance records, risk management documentation, progress notes, medical/behavioral records, and other regulatory requirements.
• Review staff documentation for accuracy, completeness, and timeliness, ensuring compliance with state regulations, accreditation standards, and organizational policies.
• Coordinate person-centered planning, including IPP, IDT, TDT, and treatment planning processes, and ensure timely implementation of individualized care plans.
• Coordinate medical and therapeutic recommendations, ensuring care plans and medical orders are appropriately implemented in collaboration with nursing and clinical teams.
• Monitor quality and performance improvement initiatives to promote efficient, cost-effective, and high-quality program operations.
• Collaborate effectively with individuals served, families, guardians, healthcare professionals, coworkers, leadership, and external agencies, maintaining clear and professional communication.
• Advocate for individuals served, protecting their rights, dignity, privacy, preferences, and overall well-being.
• Ensure health, safety, and regulatory compliance, including appropriate supervision levels, emergency procedures, crisis protocols, and prevention/reporting of abuse, neglect, exploitation, threats, bullying, or other violations.
• Oversee assigned program vehicles, including appropriate usage, cleanliness, maintenance, and required documentation.
• Provide direct care and support to individuals served as needed based on program needs.
• Participate in special projects, behavioral and clinical initiatives, research activities, inspections, investigations, and other organizational priorities as assigned.
• Maintain required certifications and training and comply with all applicable licensing, regulatory, accreditation, ethical, and organizational standards.
• Demonstrate professionalism and organizational values, serving as a positive role model and promoting respect, integrity, confidentiality, fairness, and dignity in all interactions.
• Remain flexible and adaptable, adjusting schedules, assignments, and responsibilities to meet the needs of the program and individuals served.

Qualifications

Education & Experience:

An incumbent in this position who has graduated from an accredited college with a BA in Occupational Therapy, Physical Therapy, Speech/Language Pathology, Social Work, Recreation, Art, Dance, Music, Physical Education, Nutrition, Sociology, Special Education, Rehabilitation Counseling, or Psychology AND possesses at least one year of experience working with individuals with developmental disabilities or brain injuries.

High School diploma or equivalent required with two-three years in the Human Services or related field. Prior management experience and a strong desire to work with neurologically‑challenged individuals. BA in a related field plus one year of related experience preferred.

Brain Injury/BIS Day Treatment Program Managers are required to achieve certification from the American Academy for the Certification of Brain Injury Specialists (AACBIS) within the first 18 months of employment, and maintain ongoing annual certification requirements.

EEO Statement

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace.We advocate for and embrace an inclusive and just world.One world. For everyone.We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators.Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in itshiring and employment practices,so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color,religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.