Program Manager

Zenith services; Miami (FL); On-site; USD 110,000 - 150,000; Full time

Job summary

Zenith services is seeking an experienced Program Manager to lead and coordinate cross-functional programs in the utilities sector. You will manage multiple concurrent projects across IT, Operations, Engineering, Business, Vendors, and external stakeholders in a matrixed enterprise.

You will develop plans, monitor milestones, budgets, risks, and dependencies, and ensure on-time delivery within scope. Strong stakeholder management and governance experience are essential, with a track record of

Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or related discipline.
• 8+ years of program/project management experience, preferably in utilities, energy, infrastructure, or similarly regulated sectors.
• Proven experience managing multiple projects/workstreams concurrently.
• Strong stakeholder management and executive communication skills.

Responsibilities

• Lead end-to-end delivery of large-scale cross-functional programs from initiation through implementation and closure.
• Develop and maintain program plans, milestones, schedules, budgets, resource plans, and delivery roadmaps.
• Establish program governance, processes, reporting structures, and communication plans.
• Coordinate multiple projects and workstreams to ensure alignment with overall program objectives.
• Monitor program progress against scope, schedule, budget, quality, and business objectives.
• Identify issues, risks, assumptions, dependencies, and constraints and drive them toward resolution.
• Coordinate closely with IT, Business, Engineering, Field Operations, Infrastructure, Cybersecurity, Data, Finance, Procurement, and Compliance teams.
• Facilitate Steering Committee and executive governance meetings.
• Ensure timely escalation and resolution of critical program issues.
• Coordinate with third-party vendors, implementation partners, consultants, and technology providers.
• Track vendor deliverables, milestones, SLAs, commitments, and contractual obligations.
• Manage program budgets, forecasts, resource allocation, and financial tracking.
• Coordinate testing, deployment, cutover, implementation, and post-production stabilization activities.
• Ensure appropriate transition of solutions into operational support.

Skills

Program Management

Cross-functional Leadership

Stakeholder Management

Vendor Management

Risk & Dependency Mgmt

Budget & Resource Mgmt

Regulated Industry Experience

Agile/Waterfall Hybrid

Education

Bachelor's degree in Business, IT, or Engineering

Tools

Jira

MS Project

Smartsheet

Confluence

Power BI

Job description

Position Overview

We are seeking an experienced Program Manager to lead and coordinate complex, cross-functional programs within the utilities industry. The Program Manager will be responsible for managing multiple concurrent projects, coordinating technology and business teams, tracking program milestones, managing risks and dependencies, and ensuring successful delivery within scope, schedule, and budget.

The ideal candidate will have strong experience working across IT, Operations, Engineering, Business, Vendors, and external stakeholders and be comfortable operating in a matrixed enterprise environment.

Key Responsibilities

Program Management

• Lead end-to-end delivery of large-scale, cross-functional programs from initiation through implementation and closure.
• Develop and maintain program plans, milestones, schedules, budgets, resource plans, and delivery roadmaps.
• Establish program governance, processes, reporting structures, and communication plans.
• Coordinate multiple projects and workstreams to ensure alignment with overall program objectives.
• Monitor program progress against scope, schedule, budget, quality, and business objectives.
• Identify issues, risks, assumptions, dependencies, and constraints and drive them toward resolution.

Cross-Functional Team Coordination

• Coordinate closely with IT, Business, Engineering, Field Operations, Infrastructure, Cybersecurity, Data, Finance, Procurement, and Compliance teams.
• Facilitate Steering Committee and executive governance meetings.
• Ensure timely escalation and resolution of critical program issues.

Risk, Issue & Dependency Management

• Maintain program-level RAID logs covering Risks, Assumptions, Issues, and Dependencies.
• Develop mitigation and contingency plans for identified risks.
• Proactively identify cross-project dependencies and potential delivery impacts.
• Track decisions and ensure appropriate ownership and follow-through.
• Escalate issues that could impact critical milestones, cost, scope, or business operations.

Vendor & Partner Management

• Coordinate with third-party vendors, implementation partners, consultants, and technology providers.
• Track vendor deliverables, milestones, SLAs, commitments, and contractual obligations.
• Participate in vendor governance and performance reviews.
• Ensure vendor activities remain aligned with program objectives and timelines.

Financial & Resource Management

• Manage program budgets, forecasts, resource allocation, and financial tracking.
• Work with functional managers to identify resource requirements and resolve capacity constraints.
• Track program financial performance and communicate variances to leadership.
• Ensure efficient utilization of internal and external resources.

Change & Release Management

• Coordinate organizational and technology changes associated with program implementation.
• Partner with Change Management, Training, Communications, and Operations teams to ensure business readiness.
• Coordinate testing, deployment, cutover, implementation, and post-production stabilization activities.
• Ensure appropriate transition of solutions into operational support.

Required Qualifications

• Bachelor's degree in Business, Information Technology, Engineering, or a related discipline.
• 8+ years of program/project management experience, preferably in utilities, energy, infrastructure, or another highly regulated industry.
• Proven experience managing multiple projects/workstreams simultaneously.
• Strong experience coordinating large, cross-functional teams.
• Excellent stakeholder management and executive communication skills.
• Strong knowledge of program governance, project management methodologies, and delivery frameworks.
• Experience with risk, issue, dependency, budget, resource, and vendor management.
• Strong analytical, organizational, problem-solving, and decision-making skills.
• Ability to work effectively in a matrixed enterprise environment.

Preferred Qualifications

• Experience in Electric, Gas, Water, Energy, or Utility Operations.
• Experience with utility modernization or digital transformation programs.
• Experience with Grid Modernization, Smart Grid, AMI, DER, Outage Management, Asset Management, Customer Information Systems, ERP, CRM, or Field Service Management.
• Experience working with regulatory and compliance-driven initiatives.
• PMP, PgMP, PMI-ACP, SAFe, or similar certification.
• Experience with Agile, Waterfall, or hybrid delivery methodologies.
• Experience with tools such as Jira, Confluence, MS Project, Smartsheet, Power BI, ServiceNow, and Microsoft Teams.

Key Competencies

• Program Leadership
• Cross-Functional Team Coordination
• Executive Stakeholder Management
• Strategic Planning
• Risk & Dependency Management
• Vendor Management
• Financial & Resource Management
• Governance & Reporting
• Change Management
• Conflict Resolution
• Communication & Presentation
• Problem Solving
• Decision Making
• Agile / Waterfall / Hybrid Delivery

Success Measures

The successful Program Manager will be measured on:

• On-time and on-budget program delivery
• Effective coordination across multiple teams
• Resolution of critical risks, issues, and dependencies
• Stakeholder and executive satisfaction
• Vendor performance
• Business and operational readiness
• Quality of program governance and reporting
• Achievement of program business objectives