Program Manager

ICES: Data, Discovery, Better Health; Mechanicsville (VA); On-site; USD 65,000 - 90,000; Full time

Job summary

Cornerstone Support Services, Inc. seeks a Program Manager to lead the residential support team and oversee the implementation of Individual Support Plans. You will supervise staff, coordinate with Support Coordinators, and ensure services align with regulatory requirements.

The role requires experience with developmental disability services, strong training abilities, and excellent communication skills to manage multiple projects and stakeholders.

Qualifications

• Experience with population served and services outlined in the Service Description.
• Maintain state and company training requirements for developmental disabilities.
• Ability to supervise Site Managers and Direct Support Staff.
• Ability to develop and deliver presentations.
• Ability to conduct training for personnel.

Responsibilities

• Lead residential support team and oversee Individual Support Plans implementation.
• Oversee group home activities, staff scheduling, and compliance with regulations.
• Train staff on new programs and ensure timely rollout.
• Engage with Support Coordinators, parents/guardians, and professionals.
• Monitor progress and adjust services based on assessments and feedback.

Skills

Supervision

Presentation skills

Training staff

Communication

Team motivation

Project management

Travel readiness

Education

Bachelor's degree in human services

QDDP credential

Job description

The Program Manager serves as the primary leader of the residential support team and is responsible for developing and overseeing the implementation of Individual Support Plans.

Essential Duties and Responsibilities Include the Following: (Other duties may be assigned.)

• Reviews assessments to support the person in identifying the supports and services needed to address their goals and desired outcomes.
• Participates in shared planning by assisting each person in identifying and communicating their requests and needs for services and support.
• Monitors support to ensure that each person’s goals and desired outcomes are being addressed based on assessments, interviews, and observations. .
• Makes modifications and adjustments to the ISP by soliciting the person’s feedback.
• Reports progress, significant changes/events and modifications/adjustments to Support Coordinators quarterly by completing reviews, determining appropriateness of services, and by recommending changes as appropriate.
• Maintains the Comprehensive and Service Documentation records for each person supported.
• Oversees many aspects of group home/supported living activity including appearance of home, leisure materials, cleanliness and community integration.
• Spends time on a regular basis at the location where services are being performed. to ensure policy, procedures and program data are in place and being implemented appropriately.
• Expected to provide shift coverage in times of acute shortages of other direct support staff but continues to be responsible for the primary management duties.
• Trains staff on new and changing programs to ensure correct and timely implementation.
• Works closely with other clinical/professionals.
• Participates in conducting formal and informal investigations into incidents/allegations of abuse, neglect, exploitation or other circumstances that may present risk to safety and health.
• Reviews incident reports to ensure treatment was provided, cause of injury determined, and preventative measures implemented.
• Performs various assessments, chart reviews, medication administration observations, mealtime, environmental and other monitoring.
• Works closely with the Administrator and Site Managers regarding employee work schedules, disciplinary actions, job performance and personal conduct.
• Attends quality management team meetings.
• Facilitates relationships between the company, parents/guardians and Support Coordinators.
• Obtains consents as needed.
• Stays updated on Cornerstone policies and procedures, service manuals and other regulations.
• Drafts responses to and implements changes brought about by quality assurance audits and surveys and/or other regulatory agencies.
• Seeks to maintain all services in compliance with all regulations without deficiencies.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Ensures confidentiality regarding sensitive material including employee and service user’s individual rights to privacy, and protected health information.

Non-Essential Duties and Responsibilities Include the Following: (Other duties may be assigned.)

• Performs other duties as assigned.
• Work requires a willingness to work a flexible schedule and travel.
• Practices universal medical precautions by understanding and utilizing personal protective and safety equipment.

Minimum Knowledge, Skills, and Abilities, Experience or Professional Qualifications

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Shall have experience in working with the population served and in providing the services outlined in the Service Description.
• Shall maintain state and company training requirements to work with individuals with developmental disabilities.
• Ability to supervise Site Managers and Direct Support Staff.
• Ability to develop and deliver presentations.
• Ability to conduct training for personnel.
• Work requires professional written and verbal communication and interpersonal skills. Ability to communicate and interact with officials at all levels of government and to work effectively with a wide range of constituencies in a diverse community.
• Ability to motivate teams and simultaneously manage several projects.
• Ability to hold the Qualified Developmental Disability Professional (QDDP) Credential through completion of a Bachelors Degree in a human services field (including but not limited to sociology, social work, special education, rehabilitation counseling, or psychology).

Physical Demands

• Working conditions are normal for an office environment.
• Work may require frequent weekend and evening work.

Performance Expectations Related to Compliance, Company Mission, Goals and Organizational Climate:

No employee, supervisor or manager of Cornerstone Support Services, Inc. has the authority to direct any other employee to do anything that violates company policies; local, state, or federal laws or regulations. Cornerstone will take prompt action up to and including termination of employment on the first offense for failing to comply with these policies, laws, regulations and standards and/or failing to report conduct with violates these policies, laws, regulations and standards. No Cornerstone employee, supervisor or manager is permitted to engage in any form of retaliation or retribution against anyone who reports a concern.

Cornerstone Support Services, Inc. delivers high quality, safe and caring support services to individuals in a variety of settings. Commitment to quality is paramount, and the company also endorses growth and development, sound financial management, and strong compliance to an ethical code of conduct. The company focuses on complying with all Federal, State and Company regulations and eliminating waste, fraud, and abuse. This includes, but is not limited to, ethical billing practices and the preservation of individual and public property and monies. The company strongly encourages and supports team problem-solving and employee participation at all levels.