Program Manager

CGI Njoyn; Dallas (TX); On-site; USD 88,000 - 155,000; Full time

Benefits offered by this job

Competitive compensation

Profit participation program

Comprehensive medical, dental, and eye

401(k) matching

Paid vacation 10–20 days

Paid holidays

Job summary

CGI’s Dallas area client is seeking an experienced Program Manager to lead enterprise digital transformation initiatives spanning AI, Personalization, and a Digital Platform. You’ll influence executives, coordinate with Product, Engineering, Data, Marketing, and Operations, and drive value realization through KPI definition and reporting.

This role supports complex programs with visibility across multiple business units, requiring strong facilitation, strategic thinking, and independent

Qualifications

• 7+ years of Program Management experience leading complex enterprise initiatives.
• Demonstrated experience managing programs involving multiple business units and cross functional stakeholders.
• Strong facilitation and meeting leadership skills.
• Exceptional written and verbal communication skills with experience creating executive level communications.
• Proven ability to build relationships across business and technical organizations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience managing risks, issues, dependencies, and executive reporting.
• Comfortable working in fast paced environments with evolving priorities.
• Self starter capable of operating independently with minimal direction.

Responsibilities

• Lead strategic cross functional & transformational programs within the Digital organization involving multiple teams and executive stakeholders.
• Drive program execution from planning through delivery while proactively identifying and mitigating risks.
• Facilitate cross functional meetings, decision making, issue resolution, and program governance.
• Build strong relationships across technical and non technical organizations to drive alignment and execution.
• Develop executive level status reports, presentations, dashboards, and leadership communications.
• Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams in support of Digital priorities.
• Track program milestones, dependencies, risks, and key decisions.
• Support value realization activities by helping define KPIs, measure outcomes, and communicate business value for AI, Personalization, and Digital Platform initiatives.
• Help establish scalable program management processes and operational best practices.
• Adapt responsibilities based on changing business priorities and organizational needs.

Skills

Program management

Cross-functional leadership

Executive communications

Risk management

Stakeholder management

Facilitation

Independent work

Job description

Job order - J0826-2160 - Permanent Full Time

Title

Program Manager

Category

Software Development/ Engineering

City

Dallas, Texas, United States

Job Description

Program Manager – Digital Transformation

Our client is seeking an experienced Program Manager to join a rapidly growing Digital Program Office supporting enterprise wide digital transformation initiatives. This team was established to drive some of the organization’s highest priority strategic programs within the Digital organization, spanning AI, Personalization, and Digital Platform.

Successful candidates will be comfortable operating in highly visible environments, influencing without authority, working with executive stakeholders, and taking ownership of ambiguous, fast-moving initiatives.

This position can be performed From Dallas, TX and Plano, TX

What You'll Do and Responsibilities

• Lead strategic cross functional & transformational programs within the Digital organization involving multiple teams and executive stakeholders.
• Drive program execution from planning through delivery while proactively identifying and mitigating risks.
• Facilitate cross functional meetings, decision making, issue resolution, and program governance.
• Build strong relationships across technical and non technical organizations to drive alignment and execution.
• Develop executive level status reports, presentations, dashboards, and leadership communications.
• Coordinate activities across Product, Engineering, Data, Marketing, Customer Experience, Finance, and Operations teams in support of Digital priorities.
• Track program milestones, dependencies, risks, and key decisions.
• Support value realization activities by helping define KPIs, measure outcomes, and communicate business value for AI, Personalization, and Digital Platform initiatives.
• Help establish scalable program management processes and operational best practices.
• Adapt responsibilities based on changing business priorities and organizational needs.

Required Qualifications

• 7+ years of Program Management experience leading complex enterprise initiatives.
• Demonstrated experience managing programs involving multiple business units and cross functional stakeholders.
• Strong facilitation and meeting leadership skills.
• Exceptional written and verbal communication skills with experience creating executive level communications.
• Proven ability to build relationships across business and technical organizations.
• Strong organizational skills with the ability to manage multiple priorities simultaneously.
• Experience managing risks, issues, dependencies, and executive reporting.
• Comfortable working in fast paced environments with evolving priorities.
• Self starter capable of operating independently with minimal direction.

Preferred Qualifications

• Telecommunications industry experience preferred.
• AT&T experience is highly desirable.
• Experience with AI/ML driven products or platforms is a plus.
• Personalization or recommendation engine program experience is a plus.
• Digital platform modernization or re platforming experience is a plus.
• Experience supporting enterprise data, AI, or digital transformation initiatives.
• Experience working within PMOs or Transformation Offices.
• Familiarity with Agile, Waterfall, and hybrid delivery methodologies.

Ideal Candidate

The ideal candidate is someone who enjoys solving ambiguous problems and is comfortable wearing multiple hats. One day may involve facilitating executive steering committee meetings on AI strategy, another may require documenting requirements for a Personalization initiative, coordinating UAT for a Digital Platform release, or building executive communications for senior leadership.

• Leading enterprise wide digital programs
• Building executive presentations and communications
• Working across business and technical organizations
• Managing competing priorities in a dynamic environment

Types of Programs Supported

Examples of initiatives may include:

• AI Strategy and Enablement
• Personalization and Recommendation Engine Programs
• Digital Platform Modernization and Enablement

Key Success Factors

• Builds trust quickly across organizations
• Thrives in ambiguous environments
• Proactive leadership skills
• Strong executive presenceExcellent communicator
• Highly organized and detail oriented
• Influences without direct authority
• Takes ownership and drives outcomes
• Flexible and willing to assume different responsibilities as business needs evolve

Other Information

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $88,200.00 $154,800.00.

CGI's benefits are offered to eligible professionals on their first day of employment to include:

• Competitive compensation including profit participation program
• Comprehensive medical, dental, and vision benefits
• Basic life and accidental death & dismemberment insurance
• Matching contributions through 401(k) plan, and CGI share purchase plan
• Flexibility and paid accrued vacation leave, ranging from 10 to 20 days per year, based on job level, years of relevant prior experience, and years of service
• 10 paid holidays per year
• At least 80 consecutive hours of paid sick/safe leave (except where applicable state/local law requires more)
• Paid parental leave, ranging from 20 to 70 consecutive business days based on circumstances of leave and applicable laws
• Bereavement leave, ranging from 1 to 7 days per year based on relationship.
• Paid jury duty leave, up to time summoned
• Learning opportunities and tuition assistance
• Wellness and Well being programs

Please note that the benefits listed above are subject to change based on the specific terms and conditions of the contract being supported.

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