Program Manager

Gainwell Technologies LLC; Columbus (OH); Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

401(k) matching

Health benefits

Educational assistance

Generous flexible vacation policy

Job summary

Gainwell Technologies is seeking a Program Manager to lead client communications, project governance, and operational reporting across healthcare delivery programs. This remote-based role supports client and project leadership while measuring performance and outcomes.

The ideal candidate will have Medicare/Medicaid experience, healthcare operations background, and strong data-driven decision making. Expect flexible work arrangements, training opportunities, and travel up to 10% as needed.

Qualifications

• Bachelor's degree required.
• 5+ years Medicare/Medicaid experience.
• 5+ years healthcare provider work experience.
• Detail-oriented with handling protected health information.
• Proficiency in Excel and reporting/analytics tools.

Responsibilities

• Builds and manages client relationships with guidance from leadership.
• Collaborates with contract operations and implementations for successful delivery.
• Leads creation/review of client deliverables and tracks resolutions.
• Develops client-facing operational reporting and program management tracking tools.
• Oversees contracts, products/services, or special projects.
• Manages projects across non-direct reports and recommends changes.
• Escalates risks and implements mitigation solutions.

Skills

Excel reporting

Data analysis

Stakeholder communication

Project governance

Education

Bachelor's degree

Tools

Excel

Job description

Summary

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You’ll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values work-life balance, flexibility, learning, and career development. You’ll have the opportunity to add to your technical credentials and certifications while enjoying a great company culture above all. We are looking for a talented Program Manager who will be responsible for communicating with our client, company and project team leadership, while measuring and sharing project metrics/status.

Your role in our mission

• Builds and manages client relationships, with support from the Program Director, ensuring client satisfaction
• Builds relationships and collaborates effectively with HMS contract operations and implementations to ensure successful delivery of services to client(s).
• Leads the creation and/or review of client deliverables, and tracks/communicates resolution as appropriate.
• Develops and creates and owns client facing operational reporting and program management tracking tools to monitor operational and financial performance
• Oversight and management of contracts, specific products/services or special projects
• Actively project manage across non-direct reports, while recommending program changes as needed
• Ability to quickly escalation any risk(s) and implement risk mitigation solutions

What we're looking for

• Bachelor's degree
• Five (5) or more years of Medicare/Medicaid experience
• Five (5) or more years of healthcare provider work experience
• Strong attention to detail and ability to work with sensitive / protected health information is critical
• Demonstrated proficiency in Excel and other reporting/analytics tools to collect, analyze, and interpret operational data.
• Ability to develop meaningful reports, dashboards, and performance metrics that provide visibility into project and operational outcomes.
• Strong analytical skills with the ability to identify trends, risks, opportunities, and root causes through data analysis.
• Translates complex data into actionable insights and recommendations that inform operational priorities and business decisions.
• Uses data-driven analysis to proactively recommend process improvements, resource allocation strategies, and areas of operational focus.
• Strong presenter who communicates ideas clearly

What you should expect in this role

• Remote-based opportunity within the United States
• Hours generally 8AM - 5PM Central Standard Time with some flexibility
• Opportunities to travel through your work (0-10%)
• Video cameras must be used during all interviews, as well as during the initial week of orientation
• The deadline to submit applications for this posting is 10/30/2026
• The pay range for this position is $65,000 - $80,000 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
• Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning and career development
• All salaried, full-time candidates are eligible for our generous flexible vacation policy, a
• 401(k) employer match, comprehensive health benefits, and educational assistance.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.