Program Manager

vTech Solution; City of White Plains (NY); On-site; USD 120,000 - 160,000; Full time

Job summary

vTech Solution in White Plains, NY seeks a Program Manager to lead complex programs using waterfall, agile, and hybrid approaches. You will act as a strategic liaison across Innovation, Business, and IT, driving cross-functional collaboration, governance, and reporting to support informed decision-making at all levels.

Responsibilities include managing risks, budgets, schedules, and resources; delivering executive communications; ensuring compliance with PMO standards; and guiding production

Qualifications

• Experience leading initiatives across organizational boundaries and working cross-functionally with business partners at all levels.
• Strong understanding of software development processes and technology project management methodologies (Agile, Waterfall, Hybrid).
• Familiarity with DevOps, configuration management, change management, and IT solution delivery processes.
• Proven project management skills including customer relationship management, risk management, change management, and vendor management.
• Knowledge of data governance, management, and quality.
• Excellent communication, leadership, conflict resolution, and negotiation skills.
• Bachelor's Degree in a technical or business discipline.
• Increasingly responsible experience managing multi-year, multimillion-dollar projects.

Responsibilities

• Serve as a strategic liaison between Innovation, Business, and IT teams to ensure alignment and collaboration.
• Drive cross-functional coordination to achieve program objectives and deliver successful outcomes.
• Facilitate transparent communication across project teams and manage complex messaging for internal and external audiences.
• Resolve conflicts constructive and build consensus among stakeholders.
• Identify and address sensitive issues, ensuring timely resolution aligned with organizational priorities.
• Develop and deliver executive-level communications, including presentations and reports for senior leadership and board audiences.
• Define and manage Innovation workstreams, including schedules, tasks, budgets, risks, and changes using PMO standards.
• Monitor program performance, track timelines, budgets, and deliverables; escalate issues as necessary.
• Identify risks and implement mitigation strategies in collaboration with senior leadership.
• Plan and manage resources throughout all program phases, including transition to production support.
• Assess technology impacts on scope, schedule, and deliverables to ensure feasibility.
• Apply program management methodologies (Agile, Waterfall, Hybrid) to deliver technical solutions.
• Leverage Innovation toolsets such as DevOps and configuration management to ensure scalable solutions.
• Manage program financials including budgeting and forecasting for resources, hardware, software, and labor.
• Ensure compliance with governance standards, Enterprise Architecture, and Cybersecurity policies.
• Fulfill PMO and governance obligations including documentation, gate reviews, and adherence to the PMO Playbook.
• Foster collaboration among program teams, project teams, and business units.
• Maintain stakeholder engagement, manage expectations, and prepare high-quality reports and correspondence.

Skills

Cross-functional leadership

Agile/Waterfall

DevOps

Risk management

Vendor management

Data governance

Communication

Large programs

Education

Bachelor's Degree in technical or business

Job description

Job Summary

The Program Manager is responsible for leading complex programs using both waterfall and agile methodologies to ensure successful delivery on schedule and within budget. This role acts as a strategic liaison across Innovation, Business, and IT teams, driving cross-functional collaboration, managing risks, and providing governance and reporting to support effective decision-making at all organizational levels.

Responsibilities

• Serve as a strategic liaison between Innovation, Business, and IT teams to ensure alignment and collaboration.
• Drive cross-functional coordination to achieve program objectives and deliver successful outcomes.
• Facilitate transparent communication across project teams and manage complex messaging for internal and external audiences.
• Resolve conflicts constructively and build consensus among stakeholders.
• Identify and address sensitive issues, ensuring timely resolution aligned with organizational priorities.
• Develop and deliver executive-level communications, including presentations and reports for senior leadership and board audiences.
• Define and manage Innovation workstreams, including schedules, tasks, budgets, risks, and changes using PMO standards.
• Monitor program performance, track timelines, budgets, and deliverables; escape issues as necessary.
• Identify risks and implement mitigation strategies in collaboration with senior leadership.
• Plan and manage resources throughout all program phases, including transition to production support.
• Assess technology impacts on scope, schedule, and deliverables to ensure feasibility.
• Apply program management methodologies (Agile, Waterfall, Hybrid) to deliver technical solutions.
• Leverage Innovation toolsets such as DevOps and configuration management to ensure scalable solutions.
• Manage program financials including budgeting and forecasting for resources, hardware, software, and labor.
• Ensure compliance with governance standards, Enterprise Architecture, and Cybersecurity policies.
• Fulfill PMO and governance obligations including documentation, gate reviews, and adherence to the PMO Playbook.
• Foster collaboration among program teams, project teams, and business units.
• Maintain stakeholder engagement, manage expectations, and prepare high-quality reports and correspondence.

Required Skills & Certifications

• Experience leading initiatives across organizational boundaries and working cross-functionally with business partners at all levels.
• Strong understanding of software development processes and technology project management methodologies (Agile, Waterfall, Hybrid).
• Familiarity with DevOps, configuration management, change management, and IT solution delivery processes.
• Proven project management skills including customer relationship management, risk management, change management, and vendor management.
• Knowledge of data governance, management, and quality.
• Excellent communication, leadership, conflict resolution, and negotiation skills.
• Bachelor's Degree in a technical or business discipline.
• Increasingly responsible experience managing multi-year, multimillion-dollar projects.

Preferred Skills & Certifications

• Advanced degree in a related field.
• Project Management Certification.
• Familiarity with engineering or construction project management lifecycle.

Special Considerations

• Must maintain a positive and inclusive work environment consistent with professional standards.
• Ability to manage complex communication for diverse internal and external audiences.
• Adherence to governance, cybersecurity policies, and enterprise architecture standards is mandatory.

Scheduling

• Standard program management work schedule; may require flexibility to meet project deadlines and stakeholder needs.