Program Manager

The Center for Youth Services, Inc.; City of Rochester (NY); On-site; USD 40,000 - 44,000; Full time

Benefits offered by this job

Equal Employment Opportunities

Job summary

The Center for Youth Services, Inc. in Rochester, NY is seeking a Transitional Living Program Manager to oversee two housing programs for homeless youth ages 16-24 and to supervise staff including case managers and life skills specialists.

The role emphasizes program development, staff supervision, and trauma-informed supervisory practices to foster safe, supportive living environments. Requires a Bachelor’s in human services and management experience.

Qualifications

• Bachelor's Degree in Human Service or related field and management/supervisor experience OR equivalent combination; Master's Degree preferred.
• Driver's license required.

Responsibilities

• Oversight of outreach, service delivery, utilization, and efficacy, including data collection, outcome measurement, record keeping, and report generation
• Personnel recruitment, screening, hiring, orientation, training, and support through supervision and professional development planning
• Monitors apartments/office conditions and works with the Facilities Director to address maintenance issues
• Networking/partnering with other youth-serving agencies to coordinate the effective use of resources
• Maintenance of appropriate therapeutic relationship, including compliance with the agency's Code of Ethics and/or other professional code of conduct, as appropriate
• Crisis response and intervention
• Client Screening, Intake, and Assessment
• Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans
• Client advocacy, as needed and appropriate
• Transportation of program participants, as required and consistent with agency policy

Skills

Knowledge of child and adolescent dev

Youth serving systems

Time management

Communication skills

Community resources knowledge

Microsoft Office

Education

Bachelor's Degree in Human Service or related field

Master's Degree preferred

Driver's license

Tools

Microsoft Office Suite

Job description

Center for Youth:

Started BY YOUTH FOR YOUTH. We partner with youth to realize their full potential, by creating opportunities, removing barriers and promoting social justice. The Center ensures understanding and values differences in people of diverse cultures, ethnic origins, sexual orientation, disabilities and beliefs.

Overview

The Counseling and Runaway and Homeless Youth (RHY) Department provides a continuum of essential services to the most vulnerable youth in our community, including two crisis nurseries, an emergency shelter, permanent and transitional housing, a food and clothing pantry, street outreach, and support for minor victims of commercial sexual exploitation. The Transitional Living Program Manager oversees the administrative responsibilities and the program development of two of The Center's transitional living programs (TLP) for homeless young adults ages 16-24: an apartment-based independent living program (Devonshire) and a group-living environment (Arnett House), as well as non-residential case management services. The goal of TLP is to provide care and support to youth in a safe and respectful environment, to work with them to build their independent skills, and address the issues that led to their homelessness so they can ultimately secure and maintain a stable living environment. This position supervises and supports program staff (Assistant Manager, Case Managers, Life Skills Specialists, and Relief Staff) with professional development, including competency in trauma-informed interventions that foster mutually respectful relationships with residents in the program. This is a twelve (12) month full‑time position.

Schedule

Full Time 35 hours per week. On‑Call RHY Supervisor rotation (for 1 week, every 6‑7 weeks). This emergency response system is intended to provide after‑hours and weekend support to several residential programs

Responsibilities

• Oversight of outreach, service delivery, utilization, and efficacy, including: data collection, outcome measurement, record keeping, and report generation
• Personnel recruitment, screening, hiring, orientation, training, and support through supervision and professional development planning
• Monitors apartments/office conditions and works with the Facilities Director to address maintenance issues
• Networking/partnering with other youth-serving agencies to coordinate the effective use of resources
• Maintenance of appropriate therapeutic relationship, including compliance with the agency's Code of Ethics and/or other professional code of conduct, as appropriate
• Crisis response and intervention
• Client Screening, Intake, and Assessment
• Oversight of the development, implementation, ongoing assessment, and coordination of client case management needs, services, and plans
• Client advocacy, as needed and appropriate
• Transportation of program participants, as required and consistent with agency policy

Required Qualifications

• Bachelor's Degree in Human Service or related field AND e years' management or supervisor experience OR equivalent combination / Master's Degree preferred
• Driver's license

Skills

• Strong Knowledge of child and adolescent development
• Knowledge of youth serving systems
• Strong time management and multi‑tasking skills
• Excellent literacy and communication skills
• Knowledge of community resources
• Advanced knowledge of Microsoft Office

Pay Rate

Pay Rate: $29-$32 per hour

The Center for Youth Provides Equal Employment Opportunities

Salary: $29.00 - $32.00 per hour