Program Manager

Kalepa; Chicago, Northern (IL, KY); Hybrid; USD 120,000 - 125,000; Full time

Benefits offered by this job

Healthcare and Retirement Benefits

Comprehensive medical, dental, and vis

401(k) with generous employer match

Wellness incentive program

Life and AD&D insurance

Flexible spending accounts

Short-term and long-term disability

Paid time off

Paid charitable leave

Paid parental leave

Tuition reimbursement

Personal insurance discounts

#LI-Hybrid

Job summary

MSIG USA, the US-based subsidiary of MS&AD Insurance Group, is seeking a Program Manager to oversee underwriting and profitable program business within an assigned territory. You will manage the full lifecycle of program evaluation, onboarding, monitoring, and performance, acting as a liaison between Program Administrators and internal stakeholders.

The role requires a bachelor’s degree (CPCU preferred) and at least 3 years of commercial lines underwriting experience.

Qualifications

• Bachelor’s degree preferred in a related field.
• CPCU designation or other insurance-related coursework preferred.
• Minimum of 3 years of commercial lines underwriting experience required.

Responsibilities

• Manage relationships with external Program Administrators to ensure compliance with admitted market requirements.
• Conduct market research on proposed programs to advise on new niche opportunities.
• Oversee program lifecycle from evaluation to onboarding and ongoing monitoring.
• Monitor Administrators’ underwriting to ensure delegated authority, pricing methods, and filings.
• Update underwriting guidelines with MSMM Product Line Managers for risk alignment.
• Track profitability and production; implement action plans including rate adjustments.
• Serve as referral underwriter for risks beyond delegated authority.
• Collaborate with Product Development to refine program-specific coverages.
• Lead underwriting parts of program audits.
• Coordinate with internal teams to ensure timely bordereau data.
• Deliver Program Underwriting Unit projects and ad-hoc requests.

Education

Bachelor’s degree preferred

CPCU designation or other insurance-related coursework preferred

Job description

Company Overview

MSIG USA continues to grow! Company Overview: MSIG USA is the US-based subsidiary of MS&AD Insurance Group Holdings, Inc., one of the world’s top P&C carriers and a global Class 15 insurer, with A+ ratings and a reach that spans 40+ countries and regions. Leveraging our 350-year heritage, MSIG USA brings the financial strength, expertise, and global footprint to offer commercial insurance solutions that address your business’s unique risks.

Summary / Job Purpose

The Program Manager is responsible for underwriting and managing profitable program business within an assigned territory, ensuring alignment with corporate objectives and regulatory requirements. This role oversees the full lifecycle of program evaluation, onboarding, monitoring, and performance management while serving as a key liaison between Program Administrators and internal stakeholders.

Essential Functions

• Manage relationships with external Program Administrators to ensure programs are structured and operating in compliance with admitted market requirements.
• Conduct market research on proposed programs and industry trends to develop recommendations on entering new program niches.
• Oversee assigned program business throughout the evaluation, onboarding, and ongoing monitoring stages of the program lifecycle.
• Actively monitor Program Administrators’ underwriting activities to ensure adherence to delegated underwriting authority, approved pricing methodologies, and state/bureau filing standards.
• Review, evaluate, and recommend updates to program underwriting guidelines in collaboration with MSMM Product Line Managers to ensure alignment with MSMM risk appetite.
• Monitor underwriting profitability and production results for assigned programs and develop action plans, including rate adjustments when necessary.
• Serve as the referral underwriter for risks exceeding the Program Administrator’s delegated authority.
• Collaborate with the Product Development team to design and refine program‑specific coverage offerings.
• Oversee the underwriting components of multidisciplinary program audits.
• Partner with internal departments to ensure timely receipt and accuracy of bordereau data, as applicable.
• Complete Program Underwriting Unit projects and ad‑hoc requests in a timely and accurate manner.

Supervisory Responsibilities

This position does not include supervisory responsibilities.

Qualifications / Education & Experience

• Bachelor’s degree preferred.
• CPCU designation or other insurance‑related coursework preferred.
• Minimum of 3 years of commercial lines underwriting experience required.

Salary

The base pay range is $120,000.00-125,000.00. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location.

Additional Benefits

• Healthcare and Retirement Benefits
• Comprehensive medical, dental, and vision coverage
• 401(k) with a generous employer match and profit-sharing contribution
• Wellness incentive program
• Life and accidental death and dismemberment (AD&D) insurance
• Flexible spending programs
• Short-term and long-term disability plans
• Additional Benefit Programs
• Paid time off program
• Paid charitable leave
• Paid parental leave
• Tuition reimbursement program
• Personal insurance (auto/homeowners) discounts
• #LI-Hybrid

Company Culture

It's an exciting time for our company and a great opportunity to join a financially sound and growing global insurance group!

Equal Employment Opportunity Statement

It is the policy of MSIG USA to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, MSIG USA will provide reasonable accommodations for qualified individuals with disabilities.

Employee Role Statement

Each employee plays an important role which contributes directly to the success and continued growth of MSIG.

Company Overview (additional)

MSIG Holdings (U.S.A.), Inc. (MSIG) is a wholly owned subsidiary of the MS&AD Insurance Group Holdings, Inc. – one of the top ten property-casualty insurance groups world-wide. Our Group has capital in excess of $25 Billion, operations in more than 40 countries and nearly 40,000 personnel located globally.

US Operations

MSIG in the U.S. is comprised of three insurance companies with licenses in all fifty states as well as Puerto Rico and the District of Columbia. These companies and five other subsidiaries, deliver state of the art risk financing programs, insurance products, risk engineering and claims management services that enable our clients to effectively and efficiently manage their risks.

Ratings

Our insurance companies share the A.M Best’s A+ XV Rating and Standard & Poor’s A+ Rating of our Japan-based parent.

Clientele

Our clientele runs the gamut from small and mid-sized, sole-proprietorships, partnerships and corporations, up to some of the largest and most sophisticated multinational corporations operating in the U.S. and globally.

Service Focus

The vast majority of clients seek our support related to Commercial Lines insurance products including Commercial Property and Liability Insurance products. However, through our subsidiary – Seven Hills Insurance Agency, LLC. – we are able to provide Personal Lines Insurance products including homeowners, renters, automobile, etc.

Specialties

Specialties: All Risk Property, Commercial Liability, Automobile, Workers Compensation, Management Liability, Marine, Excess & Umbrella, Claims Management, Risk Engineering services, etc.