Program Manager

Segment (Twilio); Chicago (IL); On-site; USD 132,000 - 165,000; Full time

Benefits offered by this job

Competitive salary

Equity

Healthcare benefits

Retirement plan

Parental leave

Catered lunches

Job summary

Ripple is seeking a Program Manager for Ripple Treasury to guide the implementation of client solutions across the Americas. You will translate strategic objectives into delivery plans and collaborate with Product, Engineering, Consulting, Sales, and Customer Success.

Own program-level delivery across a portfolio of concurrent implementations, manage risks, mentor junior PMs, and ensure programs meet scope, timelines, and value for clients.

Qualifications

• 5+ years of program or project management in enterprise SaaS or professional services.
• Proven ability to manage multi-solution programs with remote/global teams.
• Strong stakeholder management and executive communication skills.
• Experience with SIs or global consulting partners.
• Knowledge of treasury or financial risk processes is a plus.

Responsibilities

• Own program-level delivery across a portfolio of Ripple Treasury implementations.
• Serve as the senior point of contact for sponsors and executives.
• Develop and maintain program plans, RAID logs, and reporting.
• Identify dependencies and risks; drive issue resolution.
• Collaborate with Product, Engineering, Consulting, Sales, and Customer Success.
• Champion governance and continuous improvement.

Skills

Program management

Enterprise SaaS

Cross-functional leadership

Executive communication

Stakeholder management

Mentoring

Risk management

Client governance

Tools

GTreasury

Kyriba

ION

Job description

At Ripple, we’re building a world where value moves like information does today. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world.

Position Summary

At Ripple Treasury, we empower finance and treasury teams around the world to work smarter, faster, and with greater confidence. Our cloud‑based treasury and risk management platform helps organizations gain real‑time access to their cash, liquidity, and risk positions, enabling better decisions and stronger financial outcomes. We are seeking a Program Manager to guide the implementation of various client solutions throughout the Americas. In this role, you will connect detailed project activities with communication to executive collaborators, maintain the overall health of programs spanning multiple engagements, foster governance and responsibility, and guarantee clients achieve the full value of Ripple Treasury’s platform on time and within budget. You will translate strategic objectives into structured delivery plans, manage cross‑functional dependencies, raise issues proactively when risks appear, and mentor the broader PMO team.

What You Will Do

• Own program‑level delivery across a portfolio of concurrent Ripple Treasury implementations, ensuring coordinated progress across multiple solutions, teams, and client partners.
• Serve as the senior point of contact for client program sponsors and executive collaborators, developing positive relationships and maintaining alignment on scope, timelines, and business outcomes.
• Develop and maintain coordinated program plans, resource allocations, RAID logs, and program‑level reporting in accordance with Ripple Treasury’s delivery standards.
• Identify and manage cross‑project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership.
• Facilitate executive‑level status updates, steering committee meetings, and post‑implementation reviews with clients and internal leadership.
• Partner with Project Managers on individual engagements, providing mentorship, quality oversight, and support for blocking issues as needed.
• Collaborate cross‑functionally with Product, Engineering, Consulting, Sales, and Customer Success to align delivery execution with client objectives and company priorities.
• Champion program governance guidelines, change management, and continuous improvement across the delivery lifecycle.
• Contribute to PMO capability‑building, including playbook development, methodology refinement, and team mentoring, as the practice scales.

Qualifications

• 5+ years of experience in program or project management, with at least 2 years managing enterprise‑level SaaS, enterprise software, or professional services implementations.
• Proven ability to manage complex, multi‑solution programs simultaneously, often with remote resources, global teams, and partner‑led delivery components.
• Strong collaborator management skills, with the ability to navigate and influence at all organizational levels, from project teams to C‑suite sponsors.
• Experience working across internal delivery teams and third‑party partners, including Systems Integrators (SIs) or global consulting firms.
• Solid understanding of treasury, cash management, or financial risk management processes; experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms is a plus.
• Demonstrated ability to identify, bring up, and drive resolution of program risks and issues in a fast‑paced, client‑facing environment.
• Outstanding written and spoken expression abilities, with the capacity to simplify complex delivery updates into clear executive summaries.
• Ability to mentor and develop junior PMs and consultants while managing your own program delivery load.

Annual Salary Range (IL)

$132,000—$165,000 USD

Benefits

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• R&R days and wellness reimbursement
• Generous vacation policy
• Industry‑leading parental leave policies and family planning benefits
• Catered lunches and fully‑stocked kitchens with premium snacks/beverages, and plenty of fun events

Equal Opportunity Employer

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance. Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.