Staff Technical Program Manager

Segment (Twilio); San Francisco (CA); On-site; USD 188,000 - 235,000; Full time

Benefits offered by this job

Competitive salary

Equity & bonuses

Healthcare & retirement

Giveback match

Phone stipend

R&R days

Wellness program

Generous vacation

Parental leave

Family planning

Catered lunches

Job summary

Ripple seeks a Staff Technical Program Manager to lead large cross-functional programs, synthesizing business and technical requirements to support current and future customer needs. You will partner with product and engineering teams to design scalable systems, set schedules, remove roadblocks, and drive high development velocity.

You’ll lead architecture decisions, ensure hands-on delivery when needed, and champion customer-focused solutions across complex payments and blockchain ecosystems.

Qualifications

• ><span>8+ years of release or project management in enterprise tech environments</span>
• <span>Data-driven health of projects and systems</span>
• <span>Knowledge of Agile, Scrum, Six Sigma</span>
• <span>Coordinate across multiple teams</span>
• <span>Influence without authority in a matrixed environment</span>
• <span>Proficient with Jira/Confluence and Google Sheets</span>
• <span>Design patterns, reliability and scaling of systems</span>
• <span>Experience in Payments, Custody, Stablecoin, or Blockchain ecosystems</span>

Responsibilities

• Develop cross product-level priorities and strategy across our liquidity initiatives by understanding our customers and technology deeply.
• Reduce ambiguity and risk by proactively identifying bottlenecks, raising issues, and making data-driven decisions for customers.
• Communicate with purpose and clarity, guiding cross-functional teams to meet program objectives.
• Be an inspiring leader to co-leads, counterparts, and TPM colleagues.
• Contribute to technical frameworks used by engineering for decision-making.
• Influence efficiency of Operations Excellence processes across the organization.
• Partner with program managers, product managers, and engineering managers to align priorities across partners.
• Identify and mitigate risks and remove obstacles to development progress.
• Drive testing dependencies across teams as products converge for release.
• Build release, bug, and supervising dashboards for progress visibility.

Skills

Program Mgmt

Data analytics

Agile Scrum

Cross-functional

Influence without authority

Jira/Confluence

Google Sheets

Systems design

Payments/Blockchain

Tools

Jira

Confluence

Google Sheets

Job description

At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.

The work

We’re seeking a dedicated, passionate, and eager Staff Technical Program Manager to join our team responsible for leading large cross-functional programs linked to our Products. This is a challenging and technical role, requiring the expertise to synthesize business and technical requirements and the foresight to ensure we are solving for Ripple’s current and future customer needs. You will work closely with our product and engineering teams to design robust and scalable systems, lead product schedules, remove roadblocks, and ensure high development velocity. Ideal candidates have a track record of seeing around the corner and providing technical leadership to deliver for customers. You will be responsible for high-level strategy, but also know when to get hands-on to push an initiative forward. You must be passionate about enabling teams to invent and deliver customer-focused solutions to bold and ambiguous challenges.

What you’ll do

• Develop cross product-level priorities and strategy across our liquidity initiatives by understanding our customers and technology deeply.
• Reduce ambiguity and risk by proactively identifying and eliminating bottlenecks, raising issues strategically, and making sound data-driven decisions that deliver for our customers based on associated trade-offs.
• Communicate with purpose and clarity, bringing together cross-functional teams to achieve program objectives.
• Be an inspiring leader to your co-leads, counterparts, and TPM colleagues.
• Contribute to technical frameworks that can be used by engineering teams for decision-making.
• Influence efficiency of Operation Excellence processes across the organization
• Partner with program managers, product managers, and engineering managers to understand development priorities and drive alignment across multiple partners with impactful priorities
• Proactively identify and mitigate risks and remove obstacles to impeding development achievements
• Drive testing dependencies for assigned engineering teams but also across teams as products converge for release
• Build release, bug, and supervising dashboards to advise partners of development progress and gaps

What you’ll bring

• 8+ years of previous release and/or project management experience on projects involving sophisticated enterprise tech environments working directly with many teams across functions.
• Ability to use data and analytics to look at trends and lead health of projects and systems
• Shown understanding and working knowledge of software development and modern project management standard processes, such as Agile, Scrum, Six Sigma, etc.
• Ability to coordinate multi-functionally, build consensus, and complete across teams.
• Able to influence without authority, negotiate and encourage others in a matrixed environment
• Experience with project planning tools such as Jira, Confluence, and a proficient user of Google Sheets
• Experience crafting or architecting (design patterns, reliability and scaling) of new and existing systems
• Experience in Payments, Custody, Stablecoin, and/or Blockchain ecosystems

For positions that will be based in CA, the annual salary range for this position is below. Actual salaries may vary based on numerous factors including, among other things, an individual applicant’s experience and qualifications for the position. This range does not include equity or additional compensation, such as bonuses or commissions. CA Annual Base Salary Range$188,000—$235,000 USD

WHO WE ARE: Do Your Best Work

The opportunity to build in a fast-paced start-up environment with experienced industry leaders A learning environment where you can dive deep into the latest technologies and make an impact. A professional development budget to support other modes of learning. Thrive in an environment where no matter what race, ethnicity, gender, origin, or culture they identify with, every employee is a respected, valued, and empowered part of the team. In-office collaboration for moments that matter is important to our culture, and we give managers and teams the flexibility to decide which 10+ days a month they come in. Bi-weekly all-company meeting - business updates and ask me anything style discussion with our Leadership Team We come together for moments that matter which include team offsites, team bonding activities, happy hours and more!

Take Control of Your Finances

• Competitive salary, bonuses, and equity
• Competitive benefits that cover physical and mental healthcare, retirement, family forming, and family support
• Employee giving match
• Mobile phone stipend
• Take Care of Yourself R&R days so you can rest and recharge
• Generous wellness reimbursement and weekly onsite & virtual programming
• Generous vacation policy - work with your manager to take time off when you need it
• Industry-leading parental leave policies.
• Family planning benefits.
• Catered lunches, fully-stocked kitchens with premium snacks/beverages, and plenty of fun events

Benefits listed above are for full-time employees.

Ripple is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.

Please find our UK/EU Applicant Privacy Notice and our California Applicant Privacy Notice for reference.