Program Manager

Community Resources For Justice (CRJ); Brockton (MA); On-site; USD 56,000 - 69,000; Full time

Job summary

Community Resources For Justice (CRJ) in Brockton, MA is seeking a Residential Counselor to supervise delivery of residential services and lead program operations with a team.

The role requires overseeing daily activities, ensuring high-quality services, and applying PBS principles. Candidates with management experience in human services and a Bachelor’s degree are preferred; bilingual skills are encouraged. This full-time position offers benefits and on-call support.

Qualifications

• Bachelor’s Degree preferred.
• Two years of management experience in Human Services preferred.
• Three years of experience with DD or ID populations, management experience preferred.
• Bilingual, bicultural encouraged.

Responsibilities

• Coordinates and supervises daily residential and program activities including supervision of staff and maintenance of residence.
• Ensure high-quality residential services to all individuals delivered within a team management approach.
• Apply Positive Behavioral Supports (PBS) principles in work with individuals and staff.
• Represent CRJ/CS in meetings with stakeholders and funders, families, guardians, and regulatory bodies.
• Hire, train, supervise and manage program operations staff with focus on Residential Directors.
• Provide on-call support in evenings and weekends.
• Facilitate community integration activities and maintain open communications with families and service coordinators.
• Help individuals develop confidence and accountability to program rules.
• Ensure proper documentation in HCSIS and EMR systems; train staff on information handling.
• Manage program funds and supervise personal finances for individuals.
• Implement policies according to MA regulations and CRJ practices.
• Research and utilize therapies for individual needs; implement OS/ISP/ADL plans.
• Ensure performance reviews and ongoing staff supervision.

Skills

Bilingual

Excellent writing skills

Excellent expressive language

Excellent receptive language

Conflict resolution

Diversity awareness

Team collaboration

Initiative

Relationship building

Education

Bachelor’s Degree (preferred)

Management experience in Human Services (preferred)

DD/ID population experience (preferred)

Job description

About CRJ: Our Mission, Your Opportunity

Support Lives, Build Futures — Residential Counselor Opportunity

Location: Brockton, MA
Schedule: Full-time / 40 hours/week /First Shifts
Salary: The starting salary for this position is 62,700 and is benefits eligible

Job Summary ** : **

Supervise the delivery of high-quality residential services to the individuals receiving support from Community Strategies in Gardner, MA.Support a culture that develops superior agency wide operations through a leadership role in Community Strategies.

Functional Responsibilities:

1. Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers.
2. Ensure high-quality residential services to all individuals delivered within a team management approach
3. Able to apply all the basic tenants of Positive Behavioral Supports (PBS) in work with individuals and staff
4. Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies
5. Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors.
6. Provide on-call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department.
7. Organizes and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments.
8. Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program
9. Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information.
10. Manages program funds and supervises personal finances for each of the individuals.
11. Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice
12. Researches and utilizes all available means of therapy in relation to each client’s individual needs.
13. Implement all behavior plans, ISP objectives, ADL’s, and recreational activities.
14. Ensure all performance reviews are conducted annually and provide on-going supervision to all staff.
15. Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies.
16. Ensures duties and responsibilities are carried out in a supportive and professional manner and attends appropriate meetings.
17. Performs other job-related projects and activities as requested or directed.

Addendum:
Based on the specific needs of the individuals supported in the home, the Program Manager have additional responsibilities to meet those needs. The current designations in these specific locations are _ Stabilization _, _ Behavioral _ and Medical. Additional responsibilities will be outlined by the Residential Director in accordance with the contract or service agreement for that specific location.

Qualifications:

1. Bachelor’s Degree, preferred
2. Two years of management experience in Human Services, preferred
3. Three years of experience with DD or ID populations, management experience preferred
4. Bilingual, bicultural, encouraged
5. Prior experience in residential treatment and/or community-based group homes, preferred
6. Excellent writing skills, including the ability to write detailed and extensive reports
7. Excellent expressive language skills, both in 1:1 and group settings. The ability to adjust a presentation to the receptive abilities of listeners.
8. Excellent receptive language skills, including the ability to understand speakers of varying levels of competence and actively listen
9. Ability to develop constructive and cooperative working relationships with others and maintain them over time.
10. Constructively work in an agency setting with supervisors, peers, managers and staff
11. Successfully represent CRJ when interacting with funding sources, guardians, families and other stakeholders
12. Ability to use appropriate conflict resolution techniques
13. Maintain awareness of the importance of diversity
14. Ability to pass First Aid, CPR, PABC and all training required by Residential Counselors

Core Competencies:

• Customer Focus
• Communication Skills
• Team Effectiveness
• Problem Solving & Decision Making
• Adaptability/Cooperation
• Continuous Development
• InitiativeProcess Improvement

Management Competencies

• Building high performanceCommitment to results
• Financial management
• Project management
• Workforce planning
• Collaborative problem solving