Program Manager

General Dynamics Information Technology; Bethesda (MD); Hybrid; USD 140,000 - 180,000; Full time

Benefits offered by this job

Full-flex schedule

401K match

Health and wellness package

Internal mobility team

Education and certifications

Cutting-edge technology

Paid vacation and holidays

Job summary

General Dynamics Information Technology (GDIT) seeks a Program Manager to lead IT support services programs in a dynamic R&D environment. The role covers IT infrastructure, service delivery, and client liaison across the organization, with a focus on performance, profitability, and customer satisfaction.

The position requires PMP or equivalent certification, a Bachelor's degree in a relevant field, and extensive experience managing large IT Operations & Maintenance contracts.

Qualifications

• Bachelor's degree in a relevant field; 15+ years of professional experience or equivalent.
• PMP or equivalent certification is required.
• Experience overseeing large IT Operations & Maintenance contracts (>50 staff).
• Knowledge of ITIL standards and PM/Service management best practices (PMBOK, Lean IT, Agile, DevSecOps).
• Experience with project budgeting, forecasting tools, and delivering service management across IT domains.

Responsibilities

• Provide overall program and project management for IT support services delivery.
• Serve as prime technical/managerial POC for customer interface and program communications.
• Ensure customer satisfaction and alignment with IT infrastructure and support services.
• Supervise technical and administrative staff; manage hiring and performance evaluations.
• Direct program activities to meet client and organizational objectives; coordinate tasks and resolve issues.
• Manage program profitability and revenue growth; monitor subcontractor activities and finances.

Skills

Program management

Budget forecasting

ITIL knowledge

PMBOK/Lean IT/Agile

Leadership (large teams)

Strong communication

Education

Bachelor's degree in relevant field

Job description

Program Manager

At GDIT, people are our differentiator. You will help ensure today is safe and tomorrow is smarter. To succeed in this role, you must have proven performance in a fast paced and dynamic research and development environment and understand the need for responsive and flexible support services. Your team will provide seamless service delivery and support across the organization, regardless of the location. This includes administrative and IT support for core business functions as well as program based support for technical and special projects.

HOW YOU WILL MAKE AN IMPACT

• Provide overall program and project management for delivery of IT support services
• Acting as prime technical / managerial POC for all Customer interface and communication on Program
• Responsible for overall Customer satisfaction.
• Possess a deep understanding of IT Infrastructure and Support Services and ensure GDIT is meeting and exceeding Customer expectations.
• Supervises assigned technical and administrative staff, including subordinate managers, and performs personnel actions including hiring and performance evaluation.
• Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities, negotiate tasks, and solve problems.
• Responsible for profitability and revenue growth of assigned programs.
• Assures quality of program products, services, and deliverables, including participating in reviews, audits, and site visits.
• Performs program financial management services, including financial analysis, budget and cost quote preparation, cost management, reconciliation, and profit enhancement.
• Coordinates and monitors subcontractor activities and administers subcontractor deliverables and finances.
• Develops, reviews, and approves plans, schedules, consulting agreements and other program documents.
• Prepares and provides various reports and technical reviews to senior management as requested.
• Ensures compliance with relevant corporate and government policies and standards.

WHAT YOU’LL NEED TO SUCCEED:

Required:

• Program Management Professionals (PMP) or equivalent certification.
• B.S. or B.A. in relevant field plus 15 years of professional experience or equivalent
• 8+ years of experience managing large IT Operations and Maintenance contracts.
• Demonstrated knowledge of the most current ITIL standards; ITIL certification will be required within 3 months of hire, if not already held.
• Knowledge of standard industry methodologies best practices such as PMBOK, Lean IT, Agile, and DevSecOps.
• Experience with development and delivery of service management across multiple IT specialties
• Experience in project management, budget, and forecasting toolsets.
• Demonstrated experience leading and managing large teams (>50)
• Excellent verbal and written communications skills

Preferred:

• MS in relevant field and 10 years of professional experience
• Experience supporting IT requirements for scientific research programs
• Familiarity with IT requirements and service delivery for health research or healthcare delivery
• Professional experience in an entrepreneurial, startup environment
• Experience with Health and Human Services (HHS) Enterprise Performance Life Cycle (EPLC)

Location: Hybrid, Located in Bethesda, MD

Timeline:

This is a contingent posting, expected to start towards the end of the 2026.

GDIT IS YOUR PLACE:

• Full-flex work week to own your priorities at work and at home
• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays