Program Manager

Hoyleton Youth & Family Services; Belleville (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Hoyleton Youth & Family Services is seeking a Program Manager for its transitional living program in Belleville, Illinois. The candidate will oversee service delivery and supervise staff while ensuring compliance with policies and client care standards.

The ideal candidate should have a bachelor's degree in human services along with relevant experience. Strong organizational and communication skills are essential, along with an appreciation for cultural backgrounds.

Qualifications

• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Excellent oral and written communication.
• Must be able to direct services appreciating clients' cultural backgrounds.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license.

Responsibilities

• Oversee staff in the transitional living program and ensure compliance.
• Conduct interviews and performance evaluations for Youth Care Workers.
• Monitor health and well-being of clients in the program.
• Assist in the development and oversight of service plans.

Skills

Organizational skills

Interpersonal skills

Communication skills

Cultural competency

Education

Bachelor's degree in human services

Job description

Position Summary

Responsible for overall management and aspects to ensure therapeutic programming that includes: service delivery, to include assessments, service planning, clinical services, life skills, and job readiness preparation for residents of the transitional living program. Supervises all transitional living program (TLP) staff in conjunction with the Assistant Program Manager and assures compliance with policy and procedure; ensures the facility is maintained in an appropriate manner. Ensure that clients are provided with the highest quality care that is consistent with the CARE/TCI practice model.

Essential Functions and Responsibilities

• Provides shift planning, coaching and decision‑making support for staff on duty, consistent with CARE principles. In addition, assist staff in implementing client specific interventions/supports based on the client’s LifeSet service plan and red flag updates.
• Conducts interviews, selects, supervises, and completes performance evaluations for Youth Care Workers assigned to the TLP. Works with Assistant Manager to correct performance problems as needed, including recommending disciplinary actions to the Manager of TLPs and Director of Child Welfare. Oversees work schedules and ensures staff coverage.
• Completes documentation as required by the agency and assists or provides oversight to all staff in their completion of client documentation paperwork. Provides supervision to assigned Youth Care Workers.
• Monitors overall physical and mental health of clients. Works in conjunction with nurse/case manager to refer clients for appropriate services.
• Supports oversight of case manager in conjunction with the Manager to provide direction concerning family relationships, visitation, health care, educational services, service planning and implementation, court matters, and discharge planning.
• Monitors the documentation of the administration of psychotropic medications and assures that all medication is appropriately safeguarded and that medication errors are reported in accordance with policy.
• Builds trust and a strong relationship with staff, peers, and stakeholders. Assures ongoing communication among youth care staff and between other members of the TLP team, including therapists and administrative staff.
• Attends LifeSet group meetings, red flag calls, and weekly clinical consultations. Assists in supporting staff in implementing Guidetree interventions and/or other supports during interactions with youth, based on youth’s individualized plan.
• Leads the team that reviews referrals for placement. Anticipates openings and informs the Manager of upcoming openings to maximize occupancy. Whenever possible, arranges an intake review with staff from the youth’s present placement.
• Identifies staff development needs and recommends and/or requires ongoing training for staff. Provides input to the annual training plan for staff.
• Reviews incidents and identifies patterns associated with individual youth and/or staff and develops strategies to reduce such episodes to the degree possible.
• Assures that required records and reports are completed, including client summaries, incident reports, workers' compensation reports, and other administrative and treatment summaries.
• Submits and/or ensures maintenance requests are submitted as needed. Assures a hygienic, clutter‑free, safe environment throughout the house.
• Assists in the development of program budget; monitors expenses and minimizes budget variances.
• Oversees compliance with DCFS contracts and COA accreditation standards and educates staff with ensuring compliance. Requests training for staff if needed.
• Requires on‑call status whenever applicable.
• Assumes other related tasks as required by the Manager and/or Director.

Requirements

• Strong organizational and time management skills.
• Excellent interpersonal skills.
• Excellent oral and written communication.
• Must be able to direct services in a manner that reflects an appreciation for the cultural background, heritage, and identity of the clients.
• Must meet DCFS/CANTS Clearance Requirements.
• Must be at least 21 years of age.
• Must possess and maintain a valid driver’s license and maintain proof of automobile insurance.

Education and/or Experience

• A bachelor’s degree in the human service field with 2 years of experience or an equivalent combination of education and experience is preferred.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

Completion of CARE and TCI training is an internal requirement for all staff and must be completed upon hire. Ongoing application of these principles is expected and essential to successful job performance.

TCI (Therapeutic Crisis Intervention). Employees Must

• Pass the written test annually.
• Pass the physical test every six months (if applicable to their role).

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.