Program Manager

UST; Atlanta (GA); Hybrid; USD 102,000 - 153,000; Full time

Job summary

UST is seeking an experienced Program Manager to lead complex, multi-project programs at the client site. You will own governance, stakeholder engagement, and delivery excellence, ensuring alignment with timelines, scope, and budget.

The ideal candidate has extensive IT program experience, strong leadership, and proven ability to manage onsite-offshore teams, with a focus on risk management and executive communication.

Qualifications

• 10+ years of IT experience with program or project management background.
• 5+ years of Program/Project Management experience in enterprise settings.
• Experience with onsite-offshore delivery models and governance.
• Strong stakeholder management, client handling, and governance skills.
• Knowledge of Agile, Waterfall, and Hybrid methodological approaches.
• Ability to manage risks, budgets, schedules and dependencies effectively.
• Excellent communication, leadership and negotiation skills.
• Experience managing end-to-end program delivery across multiple projects.
• Ability to coordinate across onsite and offshore teams; strong governance.

Responsibilities

• Lead and manage end-to-end program delivery, aligning scope, timelines, budget, and quality.
• Define program roadmap, governance framework, and execution strategy.
• Act as the primary client-facing contact and build executive relationships.
• Oversee multiple projects and ensure seamless integration across components.
• Coordinate onsite and offshore teams for delivery alignment.
• Drive risk management across the program lifecycle and mitigate issues.
• Monitor program performance with KPIs and dashboards; report progress to executives.
• Ensure effective communications, including status reports and updates.

Skills

Program governance

Stakeholder management

Delivery excellence

Communication skills

Leadership

Risk management

Onsite-offshore delivery

Budget management

Executive relationship building

Education

PMP certification

PRINCE2 certification

Agile certifications

Tools

JIRA

Confluence

MS Project

Reporting dashboards

Job description

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

Role Description

Program Manager

Project Manager II

Who We Are

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world.

UST is a mission-driven group of 29,000+ practical problem solvers and creative thinkers in more than 30 countries. Our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live.

With us, you’ll create a boundless impact that transforms your career—and the lives of people across the world.

Visit us at UST.com.

You Are

UST is searching for an experienced Program Manager to lead and oversee the successful delivery of complex, multi-project programs at the client location. The ideal candidate will be responsible for end-to-end program governance, stakeholder management, and delivery excellence, ensuring alignment with business objectives, timelines, and quality standards.

The Opportunity

• Lead and manage end-to-end program delivery, ensuring alignment with scope, timelines, budget, and quality objectives
• Define program roadmap, governance framework, and execution strategy
• Act as the primary client-facing point of contact
• Build and maintain strong relationships with business and executive stakeholders
• Oversee multiple projects and ensure seamless integration across program components
• Coordinate with onsite and offshore teams, ensuring seamless collaboration and delivery alignment
• Drive risk management across the program lifecycle
• Identify, track, and mitigate program-level risks and issues
• Monitor program performance using metrics, KPIs, and dashboards
• Ensure effective communication, including status reporting, progress tracking, and executive updates

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• 10+ years of overall IT experience
• 5+ years of Program/Project Management experience
• Proven experience managing large-scale programs or multiple projects in an enterprise environment
• Experience working in onsite-offshore delivery models
• Required Qualifications & Skills
• Strong expertise in stakeholder management, client handling, and delivery governance
• Solid understanding of project management frameworks and methodologies (Agile, Waterfall, Hybrid)
• Demonstrated ability to manage risks, budgets, schedules, and dependencies effectively
• Excellent communication, leadership, and negotiation skills
• Strong client-facing presence and ability to build executive relationships
• Experience managing end-to-end program delivery
• Ability to coordinate across onsite and offshore teams
• Proficiency in program governance, risk management, and issue resolution
• Technical & Tool Proficiency
• Experience with JIRA, Confluence, MS Project, and reporting dashboards
• Ability to monitor program performance using metrics, KPIs, and dashboards
• Financial management skills including budgeting, forecasting, and cost optimization
• Preferred Skills & Certifications
• Experience in Healthcare domain (highly desirable)
• Familiarity with Salesforce or Digital Transformation programs
• PMP (Project Management Professional) certification
• PRINCE2 certification
• Agile certifications
• Experience with enterprise process compliance and best practices

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Hybrid – Atlanta, Georgia

Compensation Range: $102,000-$153,000

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

What We Believe

We proudly embrace the values that have shaped UST since day one. We build our culture of Humility, Humanity, and Integrity. These values inspire us to nurture a people-first, human centric culture that fosters diversity, prioritizes sustainable solutions, and keeps our people and clients at the forefront of all decisions.

Humility

We will listen, learn, be empathetic and help selflessly in our interactions with everyone.

Humanity

Through business, we will better the lives of those less fortunate than ourselves.

Integrity

We honor our commitments and act with responsibility in all our relationships.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

#CB

Skills

Project Management, Risk Management, Stakeholder Management, Waterfall, Budget Management, KPI Reporting, Reporting and Analytics, Microsoft Project