Program Lead, Support Program

Dallas College; Mesquite (TX); On-site; USD 51,000 - 62,000; Full time

Job summary

Dallas College in Texas seeks a Program Lead to support a caseload of students, provide wrap-around services, and facilitate programming that promotes student development and success. The program lead fosters positive, strategic working relationships with stakeholders to promote campus life and a strong culture of community.

The role involves planning, executing, implementing, and assessing programs designed to support student success, while ensuring compliance with FERPA and related policies.

Qualifications

• Associate degree from an accredited institution; bachelor’s preferred.
• Official transcripts required.
• Two (2) years of related experience.
• Current and valid Texas driver’s license required.
• Ability to work extended hours beyond the regular schedule, including nights and weekends.
• Bilingual or multilingual preferred.

Responsibilities

• Envision and plan campus programs and college-wide events.
• Support a caseload of students and track retention, persistence, engagement, and graduation rates.
• Coordinate and facilitate interactive workshops and engagement opportunities.
• Serve as a resource to students as a consultant and advocate for their concerns.
• Review data related to student enrollment, academic standing, and benefits usage.
• Establish and assess measurable student learning outcomes, program goals, and objectives.
• Develop and maintain partnerships across the College.
• Assist with communications, promotions, and public relations for the community.

Skills

Case management

Student development

Data-informed decisions

Confidentiality

Communication

Education

Associate degree

Bachelor’s preferred

Job description

Applications must be submitted no later than 11:59 p.m. CT on the day before the listed closing date.

Weekly Work Hours

40

Compensation Range

Staff Range N05 Salary

Salary Minimum

$56,119.00 Annually

FLSA

United States of America (Exempt)

Work Location

• All positions are considered on-site roles.
• After six months of employment, some positions may be eligible to apply for a hybrid work arrangement based on job responsibilities, operational needs, supervisor approval, and Dallas College policy.
• Academic (Faculty) positions require an on-campus presence, even when teaching online courses, in accordance with state law.

Position Type

Staff

All positions are considered on-site roles. After six months of employment, employees may have the opportunity to apply for a hybrid work schedule. Academic positions (Faculty) require on-campus presence, even if the role involves teaching online classes, in accordance with state law.

Position Summary

The program lead supports a caseload of students, providewrap-around services and facilitates programming that promotes theeducational development and success of students. The program leadfosters positive, strategic working relationships with stakeholdersand constituents to promote the college experience by developingcampus and college-wide programming and providing a strong cultureof community for students. The program lead is responsible forplanning, executing, implementing, and assessing programs designedto support student success.

Required Knowledge, Skills, and Abilities

• Knowledge of the purpose of community colleges and the visionof Dallas College.
• Case management experience.
• Demonstrated experience in developing programs and initiativesfor holistic student development and success.
• Demonstrated ability to work effectively with students.
• Experience using data to make informed decisions.
• Knowledge, understanding, and application of appropriate student development theories.
• Experience bridging the gap between theory and practice for thebenefit of students.
• An understanding of contemporary issues in highereducation.
• Ability to maintain confidentiality as appropriate.
• Excellent time management, coordination, and collaborationskills.
• Excellent interpersonal skills and the ability to communicateeffectively, verbally and in writing, complex ideas, andinformation to various stakeholders.

Key Responsibilities

• Demonstrate ability to envision, plan and follow through withtrending student development theories, ideas, activities, training,and programming.
• Plan and facilitate campus programs and college-wide events.
• Responsible for ensuring that all programs and activitiescomply with Dallas College, state, and federal regulations.
• Support a caseload of students to track retention, persistence,engagement, and graduation rates of participating students.
• Coordinate and facilitate interactive workshops and engagementopportunities that promote experiential learning and culture ofcommunity.
• Serve as a resource to students as a consultant and advocatefor their concerns.
• Review various data associated with Dallas College studentsincluding enrollment, registration, academic standing, types ofbenefits used and other related student success data.
• Establish and assess measurable student learning outcomes,program goals, and objectives.
• Establish a positive and inviting environment for SupportPrograms.
• Assist with major college-wide events.
• Prepare and submit reports for events, services, andaccomplishments.
• Assist with transporting students to engagement opportunitiesas needed using Dallas College vehicles.
• Ensure compliance with FERPA and associated policies thatprotect the privacy and confidentiality of student and employeeinformation.
• Responsible for developing and maintaining partnershipsthroughout the College.
• Assist with communications, promotions, and public relationsfor the community to achieve Support Programs goals andobjectives.
• Assist in preparing effective promotional and informationalpublications and materials.
• Completes required Dallas College Professional Developmenttraining hours per academic year.
• Perform other duties as assigned including, but not limited to, monitoring the transportation of and/or accompanying (driving)students to program activities, workshops, and engagementopportunities.

Physical Requirements

Normal physical job functions performed within a standard officeenvironment. Reasonable accommodations may be made to individualswith physical challenges to perform the essential duties andresponsibilities.

Minimum Qualifications

• Associate degree from an accredited higher education institution; bachelor’s preferred.
• Official transcripts required.
• Two (2) years of related experience.
• Current and valid Texas driver’s license required and acceptable driving record.
• Ability to work extended hours beyond the regular 8:00 am to 5:00 pm workday especially during heavy registration peak times including nights and weekends.
• Bilingual or multilingual preferred.

*** Will be subject to a criminal background check. Somepositions may be subject to a fingerprint check. ***

The intent of this job description is to provide arepresentative summary of the major duties and responsibilitiesperformed by incumbents of this job and shall not be construed as adeclaration of the total of the specific duties and responsibilities of any particular position. Incumbents may be directed to perform job-related tasks other than those specifically presented in this description. Position requires regular andpredictable attendance.

About Us

Since 1965, Dallas College, formerly Dallas County Community College District, has served more than three (3) million students.Comprising seven campuses located around the Dallas/Fort Wortharea, we are one of the largest community college systems in thestate of Texas. We strive to be a leader in the community collegespace, placing students at the center of everything we do.

Dallas College is committed to cultivating an environment ofopportunity and belonging for all students and employees. We recognize that the Dallas College workforce, and the diverse talentthat stems from it, is directly linked to our success. We are partof an equal opportunity system that provides education andemployment opportunities without discrimination on the basis of anyprotected attribute, including race, color, religion, nationalorigin, sex, disability, age, sexual orientation, gender identity or gender expression, veteran status, pregnancy or any other basis protected under applicable law. In accordance with applicable law,Dallas College will make reasonable accommodations for applicantsand employees’ religious practices and beliefs, as well as anymental health or physical disability needs.

Applications Deadline

November 15, 2026