Program Lead - Penn Hills PA - Penn Hills, PA

Merakey; Pittsburgh (Allegheny County); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

DailyPay

Health coverage

Retirement plan

Tuition reimbursement

Care.com backup care

EAP & counseling

Online learning access

Job summary

Merakey is seeking a Program Lead to oversee day-to-day management of assigned programs within the Division, coordinating activities, supervising staff, and handling own caseload as needed.

Reporting to the Program Manager, you will ensure high-quality services for participants, enforce policies, and respond to crises while supporting a collaborative team environment.

Qualifications

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4-5 years' experience in a human services residential setting
• 1-3 total years of experience required
• Willingness to obtain NADSP Certification obtained within first year of hire, if required

Responsibilities

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals' strengths
• Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement
• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Skills

Staff supervision

Program coordination

Client care

Crisis intervention

NADSP certification

Education

High School diploma or GED

NADSP Certification (within first year)

Job description

The Program Lead plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Manager, this position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Rate of pay - $19.48 OR $21.48 with the selection of enhanced pay.

Staff Management

• Provide guidance, support, and direction to staff members
• Assign duties and responsibilities to staff based on program needs and individuals' strengths
• Conduct regular check-ins and provide feedback to staff regarding performance and areas for improvement

Client Care and Safety

• Ensure the safety and security of clients and staff by enforcing program policies and procedures
• Monitor client behavior and intervene as necessary to de-escalate conflicts or address concerns
• Respond to emergencies or crises effectively, following established protocols and seeking assistance as needed

Benefits

Merakey offers generous benefits that promote well-being, financial security, and work-life balance, including:

• Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
• Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
• DailyPay -- access your pay when you need it!
• On the Goga well-being platform, featuring self-care tools and resources.
• Access Care.com for backup childcare, elder care, and household services.
• Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
• Tuition reimbursement and educational partnerships.
• Employee discounts and savings programs on entertainment, travel, and lifestyle.
• Access to Pryor Online Learning for free online personal development classes.

Learn more about our full benefits package - https://www.merakey.org/careers/benefits

About Merakey

Merakey is a non-profit provider of developmental, behavioral health, and education services. More than 8,000 employees provide support to nearly 40,000 individuals and families throughout 12 states across the country each year. Click here to watch a video about Merakey. Merakey strictly follows a zero-tolerance policy for abuse.

Merakey is proud to be an Equal Opportunity Employer! We deeply value diversity and do not discriminate on the basis of race, religion, color, national origin, ethnic background, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, genetic information, or disability status. Moreover, we are committed to creating teams that reflect the diversity of the communities we serve and encourage applicants from underrepresented backgrounds to apply. Merakey welcomes all Veterans to apply!

The ideal candidate will possess the following qualifications:

• Must be 18 years old.
• Must have a verifiable High School diploma/G.E.D. OR 4 -5 years' experience working in a human services residential setting
• 1-3 total years of experience required
• Willingness to obtain NADSP Certification obtained within first year of hire, if required