AV Remote Support Specialist I

Uber; Phoenix (AZ); Remote; USD 30,000 - 41,000; Full time

Benefits offered by this job

401(k) plan

Bonus program

Benefits

Job summary

Uber’s AV Remote Support team in Phoenix is seeking an AV Remote Support Specialist to handle real-time autonomous vehicle scenarios, providing decisive judgment under pressure.

This in-person role operates overnight 10pm–7am and requires strong technical aptitude, collaboration across stakeholders, and the ability to document incidents for downstream teams.

If you thrive in complex, edge-case environments and want to contribute to safe, reliable mobility, apply today.

Qualifications

• Must pass required certification training.
• Understanding of U.S. traffic laws.
• At least 1 year of experience in operations, technical support, product testing, or similar roles.
• Must possess and maintain a valid driver’s license issued by a U.S. state or territory.

Responsibilities

• Provide real-time intervention using camera and sensor feeds to support AV operations.
• Guide vehicles through edge-case scenarios (road closures, obstructions, unusual traffic behavior).
• Exercise judgment in situations without clearly defined procedures.
• Handle escalations and high-complexity incidents as part of core responsibilities.
• Document incidents and provide detailed reports for downstream teams.
• Communicate with cross-functional stakeholders to resolve issues.
• Identify recurring issues and contribute to root cause analysis.

Job description

About The Role

The Customer Advocacy and Solutions organization at Uber is responsible for delivering world-class customer support across all modalities. Within this organization, the AV Remote Support team operates at the intersection of operations and autonomy, providing real-time support to autonomous vehicles in live environments.

As an AV Remote Support Specialist , you will operate as a frontline specialist handling complex and ambiguous real-time AV scenarios, requiring strong judgment and technical aptitude. This role aligns with advanced support expectations, requiring decision-making in edge cases and collaboration across stakeholders.

This is a 100% in-person role and we do not offer remote positions or hybrid work. We are primarily looking to staff our overnight team which is 10pm-7am.

What You Will Do

• Provide real-time intervention using camera and sensor feeds to support AV operations
• Guide vehicles through edge-case scenarios (e.g., road closures, obstructions, unusual traffic behavior)
• Exercise judgment in situations without clearly defined procedures
• Handle escalations and high-complexity incidents as part of core responsibilities
• Document incidents and provide detailed reports for downstream teams
• Communicate with cross-functional stakeholders to resolve issues
• Identify recurring issues and contribute to root cause analysis

Basic Qualifications

• Ability to work shift schedules, including evenings, weekends, holidays, and overnight shifts
• Ability to pass required certification training
• Understanding of U.S. traffic laws
• At least 1 year of experience in operations, technical support, product testing, or similar roles
• Must possess and maintain a valid driver’s license* issued by a U.S. state or territory, if assigned duties that require licensed-driver judgment or if a license is legally or operationally required for the assigned work.

Preferred Qualifications

• Strong judgment and decision-making skills
• Ability to maintain strong decision-making and focus during critical real-time operational incide

Ready to Ride?

This isn't the kind of place where you follow a playbook — it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves — we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

For Phoenix, AZ-based roles: The base hourly rate amount for this role is USD $25.90 per hour.

You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.