Program Lead

AuraOne, Inc.; United States; Teletrabalho; USD 62 000 - 96 000; Tempo integral

Resumo da oferta

AuraOne, Inc. is seeking a Program Lead reviewer to evaluate AI outputs against program lead operations workflows and firm policies.

The role focuses on grading tone, escalation logic, and stakeholder fit using a structured rubric, while flagging policy-adherence gaps and operational risks. The contractor will document the right next steps to train the modeling team and adjudicate disputes using published playbooks, maintaining high inter-rater calibration scores.

Qualificações

• Direct working experience in program lead operations on real teams for Program Lead work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Responsabilidades

• Review AI outputs against current program lead specialist operations workflows, playbooks, and firm policy for Program Lead assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Conhecimentos

Operational review

Policy adherence

Workflow judgment

Stakeholder communication

Program Lead operations

Descrição da oferta de emprego

Program Lead is a remote review track for evaluating AI outputs across program lead specialist operations workflows. Reviewers grade workflow correctness, policy adherence, and stakeholder fit; flag operational risk; and document the right next step so the modeling team can train on it.

Why this role matters

Program Lead specialist operations AI has to fit into an actual day at work. AuraOne uses experienced operators to grade outputs the way a senior peer would — checking workflow, policy, and the unwritten rules that decide whether a task actually gets done.

Responsibilities

• Review AI outputs against current program lead specialist operations workflows, playbooks, and firm policy for Program Lead assignments.
• Grade tone, escalation logic, and stakeholder fit on a structured rubric.
• Flag operational risk, missed escalations, and policy-adherence gaps with severity tags.
• Capture the right next step so the modeling team can train on it.
• Adjudicate disputed treatments against published playbooks or firm guidance.
• Maintain reviewer-quality scores in inter-rater calibration cycles.

Qualifications

• Direct working experience in program lead specialist operations on real teams for Program Lead work.
• Comfort applying multi-page rubrics consistently across long batches.
• Clear written reasoning that names the policy or workflow being applied.
• Strong attention to detail and the ability to flag when a prompt itself is the problem.
• Reliable async availability for at least 10 hours per week.

Example tasks

• Grade a model's response to a real program lead specialist operations ticket and rate workflow, tone, and escalation.
• Flag a missed escalation with the right severity tag and corrected next step.
• Adjudicate a disputed playbook call between two reviewers using firm guidance.
• Audit a 25-row batch for rubric consistency and report drift to the program lead.

Nice to have

• Prior experience training, calibrating, or QA-ing operations teams.
• Familiarity with AI-assisted workflow tooling and its failure modes.
• Bilingual experience for cross-region operations.

Skills

• Operational review
• Policy adherence
• Workflow judgment
• Stakeholder communication
• Program Lead specialist operations

Work model

Remote — US-eligible. Remote · Independent specialist contractor. Employment type: CONTRACTOR. Applicants must be authorized to work from US.

Compensation

$45–$70 / hr